I am not here to review how expensive the Drinks were or how much the cost was for admission. The Headliner was Eddie Griffin, this is the second time that I have seen his show once in Ft. Lauderdale and this last and only time at the Miami Improv. On both occassions I have walked away with the feeling that he has left it all on the stage. My issue is with the staff of the Miami Improv very unfriendly from the person who is at the will call ticket window to the person at the door and the so called supervisor or managers their customer service skills are appalling. Story of events My wife and I arrived for the late show at around 9:00pm for a 10:45 show time. I bought the 2 tickets for this show on the 22nd of February for a show date of April 14th I arrived early as I always do to insure that I receive a good seat. When I went to the will call window and requested my admission tickets the person at the window was not able to find. Finally after a 10 minute wait the person was able to find. I asked this person if she would assign us a seat or have VIP seating as they do at the Ft. Lauderdale Improv. She stated that this was not their policy that we would have to stand in line.My wife and I went and got in line as advised, This is where my next issue begins people started arriving and began going right up to the so called supervisor or manager and being let right into the comedy club. I walked over to the person at the door and asked what was going on. He stated that these folks were VIP and had reserve seating. I then requested to speak with the so called supervisor or manager and advised him of what I had been told by the person at the will call window. I was told that these folks bought their tickets a month in advance and that this was why they had VIP and/or assigned seating. I advised him that I had bought my ticket almost 3 months in advance to make a long story short I felt shafted. I went back to the line and waited for the staff of the Miami Improv to finally open the doors this happened at 11:15pm. FinalIy I will do what every person should do if not satisfied with the service and/or treatment they receive for their hard worked money never go back. This is unfortunate because I really enjoy the comedians that the Improv Clubs bring to the South Florida area. I will just cross off the Miami Improv and continue going to the Ft. Lauderdale and try the West Palm Beach Club as well. Message to the Miami Improv treat your customers better or like me that will never come back again. I hope this post helps someone. Thanks
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