Just be aware that this hotel will not return your money even if they do not provide the service. Recently I made a reservation for 3 nights and I told them that I was going to be checking in late. When I got there around 7 PM, there was nobody in reception, even when they have a sign saying that "the office is open until 10 PM". I waited around for 45 minutes, even called their phone, but there was nobody to help. According to a couple of their guests there, nobody had been in the office that Sunday.
Next day I went to talk to them and their answer was "you had to pickup the key early" (I wish I knew how to do that from the Dominican Republic!), and also I was informed that their policy was "not to return my money".
So, just be warned that even if they don't provide you with the service, they will charge you.
I'm contesting the charges with my credit card.