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“Excellent hotel with wonderful staff”

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SpringHill Suites Miami Airport East/Medical Center
Ranked #62 of 121 Hotels in Miami
Grand Cayman
1 review
“Excellent hotel with wonderful staff”
5 of 5 bubbles Reviewed August 12, 2013

I have stayed at this property going on three times now as a family member is ill in a nearby hospital. At all times I have been impressed by the friendly, professional and very helpful staff. I have personally worked in hotel management for ten years and have high standards and expectations and I can honestly say that this hotel and staff cannot be faulted. They have been compassionate and always happy to help. The ladies at front desk, Marilyn who works behind the bar/restaurant, to luis who drives the shuttle are all great and welcome me back each and every time with a genuine smile and warmth. Regarding the hotel, it seems to be brand new so is in perfect condition and room and reception is always immaculate. Im fussy so I notice everything but I really cannot fault this hotel. (I havent tried the sofa beds but in my experience, I've never found a sofa bed to be comfortable full stop - its a SOFA bed!). The rooms are very large and spacious and I like the separate toilet from the bathroom. The work area is very good and I must say the free breakfast is fantastic considering it is free - huge choice. The wireless internet is free and also really good so add in the great little restaurant/bar and you have a great, clean friendly hotel at a fantastic price! A big thank you for always taking good care of me!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HolidayFan021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, August 16, 2013
Thank you for your kind words, I'll be sure to share them with our teams, we hope all is well with you and your family and look forward to seeing you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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628 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Naples
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed August 7, 2013

very nice hotel,close to the new marlin stadium. took taxi back and forth to the stadium. taxi was $10.00 each way and parking at stadium is $20.00. the hotel rooms have a seperate living room,refrigerator and microwave. price is good. parking is $15.00 a day. i will stay there everytime i go to a marlins baseball game.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, August 9, 2013
Thank you for sharing your feedback with us, we look forward to your next stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

Spent the weekend at this hotel and appreciated the services! Friendly staff at check-in, courtesy van to Bayside, felt safe and secure. The sofa bed was lumpy, however, room was clean and convenient for three guests to share. Get downstairs for breakfast early. Will definitely return!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SOC-M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, August 9, 2013
Thank you for sharing your feedback with us, we look forward to your next stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 5, 2013

Stayed here while in town to see a Marlins game. It was close to the stadium (take a cab to the park as there are some questionable neighborhoods between the hotel and stadium). The room was clean and modern, and the staff was all very friendly. I would stay here again.

Room Tip: My room faced the highway, and you could definitely hear the traffic.
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  • Stayed August 2013, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank MartialText
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, August 9, 2013
Thank you for sharing your feedback with us, we look forward to your next stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 28, 2013 via mobile

My only complaint with the hotel room is that the mattress on the sofa bed of the king suite must be the worst mattress you could possibly try to lay on. You feel EVERY single last spring in the mattress. We ended up rolling the sofa bed back up and one of us sharing the bed with the kids and the other slept right on the sofa. Hotel room is very modern and chic but not for kids since all the furniture has sharp corners. Only saw a couple of other kids there besides our own. Free buffet was not exciting, but just fine for our purposes.

Stayed July 2013, traveled with family
Helpful?
3 Thank NINAKIRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, August 9, 2013
Thank you for your feedback, we've recently upgraded our breakfast items across the brand to include meats and cheeses, fresh vegetables and 2 types of eggs. We have been replacing our sofa mattresses regularly, and I'll take your comments in to consideration on moving this process on more quickly

thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
200 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

My family drove down for a 1 night pre cruise stay. As we were driving to the property we noticed the area/neighborhood really started to decline, though I never felt unsafe, it was a little off putting. The hotel itself was very crowded, but the staff was outstanding. From the clerk at the front desk who greeted us with a smile and a fantastic attitude, to the shuttle driver who took us to the port the following morning. I cannot remember his name, but I will never forget the ride. It was a very entertaining 10 minutes. The breakfast in the morning was standard fare. It was hot and good. The breakfast area was clean, but it was very crowded. The gym is lacking and the pool is little more then an oversized plunge pool, but hotel has a covered and secured parking garage and I left my car for 2 weeks while we were on the cruise. I returned and all was well. I would recommend this property, and would stay there again if I were in the area.

Room Tip: I would ask for a high floor.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gscar35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, August 9, 2013
Thank you for your feedback, we look forward to your next stay with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odenton, Maryland, United States
Level Contributor
466 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

Our flight arrived in Miami too late to make our connection. The airline put us up in the hotel. Obviously, we were not happy. When we got to the hotel, we were informed that the restaurant had just shut down. The hostess graciously offered to have something prepared for us anyway. Although it was only burgers, they were a welcomed treat at that late hour & were really quite good. Arriving at our room, we found it to be modern, spacious, & well-appointed. The half bath/shower design is extremely convenient. The bed was comfortable & the hotel was very quiet, making for a much-needed night's rest. The free shuttle was on time & got us to the airport with plenty of time to spare. I would definitely stay there again (but hopefully under better circumstances).

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas L, General Manager at SpringHill Suites Miami Airport East/Medical Center, responded to this review, July 26, 2013
thank you for taking the time to share your comments, I'll certainly share your kind words with our team, we hope to see you again real soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Miami Airport East/Medical Center

Property: SpringHill Suites Miami Airport East/Medical Center
Address: 1311 NW 10th Ave, Miami, FL 33136-2103
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Airport Transportation
Hotel Style:
Ranked #62 of 121 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Miami Airport East/Medical Center 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Springhill Suites By Marriott Miami Airport East/Medical Hotel Miami

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