We stayed here for two nights prior to our cruise. Airport shuttle is a joke. Got to our room - handle on the bathroom door was hanging by one screw. Reported it. Hours later, still hanging. Went to take a shower - there was no water. The shower was inoperable. Went to front desk. They didn't have time to fix the issues, so we had to repack our family of four and move to another room. Checked shower before setting down luggage....it worked. Too bad the air conditioning didn't. The room was hot and we spent two miserable nights attempting to sleep. Elevators were ridiculous. Very slow. When one would finally come, both would come. Would have gladly taken the stairs, but they were at the far end of the hotel....and they didn't allow access into the hotel - they dumped you out onto the street, where you would then have to walk around the building to get back in. Breakfast was a joke. They knew how many people were in the hotel, yet they ran out of EVERYTHING and people stood in line for ages to get any type of breakfast. This happened both mornings. How hard is it to stock the fresh fruit or make sure the pot of oatmeal is full? Milk was warm because the fridge wasn't working. When you DID get your breakfast, there was no where to sit. Nice patio outside, but if you go out, you can't get back in - doors locked. Finally discovered a key pad 10 feet from the door in the bushes......how is anyone to see that?!! Would have helped to have a sign on the door pointing to it, at least. On Saturday, we saw the "cruise shuttle" and decided that we didn't want to deal with that chaos with our elderly and handicapped parents (try getting grandma into a very tall 15 passenger van without steps when she has issues with her legs). So we called a cab for our ride to the port. Greatest decision possible. Cheaper than the "free shuttle" which wasn't free. Let's talk about the neighborhood......there are NO restaurants or stores nearby. Period. You are at the mercy of your feet or a cab to go anywhere for lunch, dinner, etc. We walked about a mile to a restaurant through a very sketchy neighborhood.....past people sleeping on the ground, dirty diapers strewn all over the place....not very inviting to a visitor to Miami. Staff at the front desk were quite indifferent about any issues we had and didn't seem interested in any resolutions. Not what you expect when you are forking over several hundred dollars for two nights. Also, expect to pay dearly for your drinks and snacks - oh, and wait in line for a long time. They have NO vending machines - only snacks/drinks available through the "market" which is run by the front desk. When they are checking people in, you will stand in line for 10-15 minutes for a bottle of water when you could just walk up to a vending machine and be done with it. Cruise lines must refer this place to their travelers since there were a lot of cruisers there, but they should reconsider their attachment to this property. It's a lousy way to start a vacation.
- Official Description (provided by the hotel):
- The SpringHill Suites Miami Downtown/Medical Center hotel in midtown Miami is minutes from the Adrienne Arsht Center, American Airlines Arena, Miami Marlins Park, Port of Miami and the University of Miami and Jackson Health Systems. Start each morning with complimentary breakfast and unwind each evening in contemporary suites, 25% larger than comparably priced rooms at other hotels near Jackson Memorial Hospital. Enjoy additional amenities, including complimentary Wi-Fi and in-suite kitchenettes with mini-refrigerators and microwaves. Maintain your workout routine in the on-site fitness center and take a refreshing swim in the outdoor pool featured at our Miami Airport hotel. Traveling for work? Take advantage of complimentary business services, including free printing and faxing, and host meetings and other events in 1,260 sq. ft. of total space. Whether staying for business or leisure, the SpringHill Suites Miami Airport East/Medical Center hotel is ideal. ... more less
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- Also Known As:
- Springhill Suites By Marriott Miami Airport East/Medical Hotel Miami