It was already after 6 p.m. when we arrived at the hotel. After a long day of driving from Orlando, we were definitely NOT impressed when we were told that the rooms were still not ready and the explanation was "we are short staffed because it is the New Year". We were finally assigned our rooms after waiting an additional hour. However, upon entry into our rooms we noticed that the sheets weren't changed and there was a lot of hair left on the sheets in all 4 beds/rooms. Upon request we received new sets of sheets and we proceeded to change the beds ourselves. The staff was unprofessional and uncaring and did nothing for us. The hotel itself is located in a very poor area of Miami, almost under the highway/bridge. The area is not safe and there is nothing around in walking distance, besides a lot of homeless people on the street. In the morning, at breakfast, one of the guests noticed and pointed out to us that an employee had dropped the serving spoon, picked it up from the floor and placed it back with the food. That stay was a nightmare and thankfully it was only for one night. We booked 2 rooms in this hotel for one night before our cruise, because it was close to the cruise port. Unfortunately it was not close enough to walk, and it is almost more convenient to book the hotel next to the airport and get a shuttle to the cruise port from there.
- Official Description (provided by the hotel):
- The SpringHill Suites Miami Downtown/Medical Center hotel in midtown Miami is minutes from the Adrienne Arsht Center, American Airlines Arena, Miami Marlins Park, Port of Miami and the University of Miami and Jackson Health Systems. Start each morning with complimentary breakfast and unwind each evening in contemporary suites, 25% larger than comparably priced rooms at other hotels near Jackson Memorial Hospital. Enjoy additional amenities, including complimentary Wi-Fi and in-suite kitchenettes with mini-refrigerators and microwaves. Maintain your workout routine in the on-site fitness center and take a refreshing swim in the outdoor pool featured at our Miami Airport hotel. Traveling for work? Take advantage of complimentary business services, including free printing and faxing, and host meetings and other events in 1,260 sq. ft. of total space. Whether staying for business or leisure, the SpringHill Suites Miami Airport East/Medical Center hotel is ideal. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites By Marriott Miami Airport East/Medical Hotel Miami