I was excited to stay at this hotel given the positve reviews found on this site. Unfortunately, I came down with the flu the night before my stay. I called to cancel the reservation and was told that I would have to speak with the manager about the cancellation fee. I thought for sure that given the circumstances this wouldn't be a problem. I called back on Monday and spoke with the hotel manager, Joe. Joe said that he was not willing to waive cancellation fee (equal to the room charge for 2 nights) even though my late cancellation was due to an unexpected illness. I would have no problem paying the fee if I had to change my reservation for something within my control, but was appalled by the lack of consideration shown by the manager.
- Official Description (provided by the hotel):
- Hotel Urbano is a stylish, urban boutique hotel with a resort flavor, well situated within the active Brickell Avenue Business District. The eclectic and relaxing ambiance of the inviting pool deck and innovative, savory cuisine from Bistro Urbano & Bar with indoor and outdoor seating create the perfect setting for both guests and local residents to mingle and meet. Conveniently located minutes from downtown Miami, Key Biscayne, Coconut Grove along with many of Miami's famous attractions such as Miami Seaquarium, Vizcaya and Jungle Island. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cancelon, TripOnline SA, Orbitz, Travelocity, Cheap Tickets, Hotwire, HotelQuickly, Evoline ltd and getaroom.com so you can book your Hotel Urbano reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.