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“Stylish but small” 4 of 5 stars
Review of Hotel Urbano

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Hotel Urbano
Ranked #44 of 121 Hotels in Miami
Kamakura, Japan
Level Contributor
93 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Stylish but small”
4 of 5 stars Reviewed January 3, 2013

We liked the design element to this hotel - funky artwork a la Picasso and Dali dawning most of the walls... it really does make all the difference. Our room however was much smaller than expected and although a "pool view" room it mostly just looked out onto a concrete wall (it was at the corner of the building). We paid $300 per night (New Years prices we expect) which is more than we would ever spend anywhere else, so we had hoped it would be really nice - compared to those expectations, it was quite basic and cramped.

When we asked at reception for a taxi to Miami Beach the receptionist basically told us it would be impossible since it's such a busy night (new years eve) - he said he had called every company in town and that none were picking up. We weren't totally sold he was really trying though so we walked outside and asked the concierge guy, who had a cab waiting for us within 5 minutes... go figure. The same receptionist was quite useless the next day again when we asked for help... we had left some food in a plastic lunchbox in the fridge after checking out and had hoped to retrieve it, but he just checked the system, told us the room had already been cleaned, and that we had no chance. It would have been nice if he had checked with housekeeping, since it was in a tupperware tub so they may not have thrown it out... a bit frustrating by all accounts.

Miami beach was about a 15 minute cab drive away, traffic permitting. Not much in the immediate vicinity of the hotel, so chances are you'll be using the cabs (although apparently there is a trolley service nearby too - we didn't use that).

All in all, we would stay here again if it was the cheapest of the available decent options. If there were other good looking alternatives though we might try them, in the hope of a larger, better value room and perhaps better service.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank beroccstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, January 4, 2013
We so appreciate you taking the time to review your recent stay with us. Our hotel is boutique in size with only 65 rooms and are glad that you liked the design, decor and art work - we are very prooud of our art collections. As you mentioned, New Year's Eve is an extremly busy time in Miami so the rates to reflect that - and we are happy to hear that our staff was able to locate you a cab on short notice. Wishing you all the best for the new year and hope to welcome you back to the hotel soon!
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615 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Boca Raton, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

I stayed here for a long weekend with my friends. Great location in downtown Miami, very close to everything. We were out partying every night, and needed a place to crash. This hotel worked out great for us.

Room Tip: They just renovated the hotel, so all rooms are pretty good.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank yellasrichand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, January 4, 2013
Thanks so much for the kind words - we're glad you enjoyed your weekend in Miami and that you enjoyed the time you had at the hotel. We hope to welcome you back again soon! Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Coral, Florida
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed December 23, 2012

My wife and I took a short getaway trip to Miami and stayed at this very pleasant hotel. For us, the value was fantastic since we had bid on the stay at a vacation auction website. Our room (326) overlooked the pool area and was quiet and comfortable. Staff was wonderful in all respects, and Nelson was particularly helpful with restaurant recommendations.

Room Tip: The hotel is at the intersection of two busy streets. Rooms facing the pool are probably the most qu...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charlie_From_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, December 26, 2012
Thanks so very much for taking the time to review your recent visit to Hotel Urbano! We're so glad you enjoyed your stay and that the staff, invluding, Nelson was able to point you in the right direction! Happy holidays and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 9, 2012

The staff was very welcoming - then we were shown to our rooms. One was just ok - if you like staring up at an overpass - the other had only a handheld shower, half a toilet seat, a broken coffee maker, lukewarm water - and a view of the parking lot, We were told that the hot water problem and broken coffee maker would be fixed but they weren't. After major complaining, we were moved to a better room the second night . My guests decided to stick with the view of the overpass as their coffee maker and shower worked. This hotel is not budget priced - they shouldn't even offer such inferior rooms!!!!

Room Tip: shout a lot and don't settle for bad
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Twentywell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, General Manager at Hotel Urbano, responded to this review, December 26, 2012
We appreciate your taking the time to write a review and value your feedback. We sincerely apologize that you found our rooms not satisfactory, that is certainly not our typical response. I am delightred, however, to hear that our staff went above and beyond to solve your issue. I do hope that you return to see us again and that shouting will not be necesary, rather I'd be happy to speak directly with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fullerton, California
1 review
5 of 5 stars Reviewed December 3, 2012

My son moved from CA to Miami a couple of years ago. When we visit we always stay at the Hotel Urbano and could not be happier there. It is small, comfortable, centrally located and the staff is great! It really feels like home and I would not want to stay in any of the larger hotels in the area.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, December 5, 2012
Thank you, thank your for such a sincere review of our little hotel - we're so glad we make your visits to Miami to see your son friendly and warm. California is a long trip, and as you mentioned there are several hotel options in the area and we very much appareciate your repeat business. Travel safely and we'll see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 27, 2012

Hotel Urbano was very warm and welcoming. We went to Miami for a baseball game and first stayed at another hotel and had to move the second night. We didn't even realize we were right across from the Miami Seaquarium either, but we didn't get to do that. Next time though. But the hotel was right near the stadium and the staff was very nice at all times, like we were staying at someone's private home instead of a hotel. There was a firepit outside at night and the small lounge was so homey like sitting at someone's kitchen table. Our bartender, Jennifer was so friendly and talkative instead of some who are cold and walk away never to return. We will definately be going back there. Thank you.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank marial71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, December 5, 2012
Thanks so much for taking the time after your girls trip to review Hotel Urbano - we so appreciate it! And are thrilled to hear you and your friends had a great time and found everything at the hotel to meet your needs. Looking forward to welcoming you back again next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

My fiance at the time and myself had our wedding planned on a cruise, and decided to spend an extra day in Miami before and after the cruise. Before the cruise, we were at the Hilton, and after the cruise we stayed at the Hotel Urbano. I was very hesitate about the hotel, since I had never heard of it before. But I will admit that the people on their staff, made my hesitation non existent. I had family that went on the cruise, but were leaving later on the same day. I had offered for them to come to my room and leave their luggage until it was time for them to leave. We arrived early that day, and my room was not ready, for check-in. I did not know what to do. I asked if my family could leave their luggage with ours until check-in, they had no problem with that and had the valet serviceman to help with their bags. They treated my family like royalty, and I had a cousin in a wheelchair, that they over and beyond to help. My father was so impressed, that when he goes back to Miami, there is no other option for a hotel, other than Hotel Urbano. My family were not guests, but they definitely treated them exceptionally well. I will never forget that, and we are so appreciative of their service. I would recommend this Hotel to everyone coming to Miami. We gave the time of departures for my family members, and they made sure that transportation was prompt for their departures. I can not say enough about the great service. Thank you so much, Hotel Urbano for making the end of wedding cruise celebration, simply perfect.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NSelby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbano33129, Director of Sales at Hotel Urbano, responded to this review, December 5, 2012
Congratulations on your recent marriage - we could not be more happy to hear that our staff and hotel made your experience a great one. And word of mouth is still and always the best way to promote - so we thank you for passing along your kind words to all your friends! Hopefully we'll see you back in Miami again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urbano

Property: Hotel Urbano
Address: 2500 Brickell Ave, Miami, FL 33129-2429
Location: United States > Florida > Miami > Coral Way
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 121 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Urbano 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
Hotel Urbano is a stylish, urban boutique hotel with a resort flavor, well situated within the active Brickell Avenue Business District. The eclectic and relaxing ambiance of the inviting pool deck and innovative, savory cuisine from Bistro Urbano & Bar with indoor and outdoor seating create the perfect setting for both guests and local residents to mingle and meet. Conveniently located minutes from downtown Miami, Key Biscayne, Coconut Grove along with many of Miami's famous attractions such as Miami Seaquarium, Vizcaya and Jungle Island. ... more   less 
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