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“Great Hotel, location is OK”

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Courtyard Miami West/FL Turnpike
Ranked #64 of 122 Hotels in Miami
Certificate of Excellence
Luton, United Kingdom
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Hotel, location is OK”
Reviewed December 16, 2012

Great Hotel, location is OK

Good Points:

Very helpful and friendly reception staff
Huge room, clean, good bathroom with great shower
TV channels selection is good
Shop in the hotel has basics and there is a small cafe which serves basic food
Pool and Jacuzzi is great but beware of bugs biting you! but that isnnot the hotels fault, thats just miami
Around 25-30 minutes from Miami Beach
There is a shuttle to Dolphin Mall but we didn't use it.
Didnt eat at the restuarant, but menu is limited.

Bad points:

Location is OK, there is no shops or restaurants nearby that you can walk to. So a car is a must! This hotel is literally off the highway and there is nothing around it.
Closest populated area is Hialeah which is mainly hispanic, not dangerous but we struggled to find any English speaking shops. there is a Walmart around 5 min drive which is good.
Don't forget to buy a Sun Pass if you've got a rental car!!

Room Tip: Get the double queen room even if theres only 2 of you, as price is usually same, but room is huge!
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indy_biker600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Virginia
Level 5 Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 11, 2012

I stopped there on my way to Miami to catch a cruise.
The place was mostly clean.
There is no free breakfast there.
The place looks new and the cleaning staff was friendly. I felt a little rushed by the person at the reception while checking out.
The AC unit was dusty and needs to be added to the cleaning routine.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigben974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 2, 2012

Just spent two nights here. I know it was in the middle of nowhere but you are really only about 10 minutes away from restaurants etc.. in Doral. What I liked about the hotel were the rooms. Very clean and comfortable bed. Also the black out curtains were the best I've ever seen. If you closed them in the middle of the day you would have no idea it was day time, that's how dark the room stayed.

What I was not so pleased about was the staff. For example we called down for towels and they never sent them. The front desk staff was just not that friendly. The other issue I had was with their small restaurant. I got an order of Hummus and they give you a huge amount of Hummus which is great, however they barely give you any flat bread to eat all the Hummus. When I asked if I can have some more flat bread, I was told I had to order another order of the Hummus. That was crazy to me. Also the hygiene of the girl who worked in the morning was beyond disgusting. She would cough in her hand and then handle food. She would wipe her mouth and do the same. Management needs to train their employees who handle food the proper technique to cough etc.....

Would I stay there again? If the price is right I would. I just wouldn't eat at their restaurant nor try to deal with the front desk because I did like the rooms and in the end that's what is most important.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cruisedave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan, New York, United States
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 28, 2012

There are so many better hotels than this in FL I can't see any reason for staying here. This is one of the worst international chain hotels I stayed at considering the brand name. Everything went wrong start from the beginning. From the perspective of Hotelier front staff and management needs more education, they have no clue about the customer service. Manager on duty that I was dealing with was very lackadaisical. I was promised a late check out during the checking time and but the manager on duty next was almost argue with me and trying explain that she was doing me a favor.

I suggest other friends and co works to not choose this hotel if they go Florida. I will make sure to spread the word to other who works for all Marriott and different properties how they treat the guests. People go for travel with great expectation, and even small things might make their trip as very bad memory. 
This time, especially when I checked out the hotel, our Miami trip memory became one of the worst trip ever for me. Nothing is more frustrating than being accused of something you didn't do. I still have problems with my credit card after the trip.

Room Tip: Don't stay here. There are plenty of hotels in the area. Find someplace where the staff have hot...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bella00000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 3, 2012

I was in Miami because I had great a rate on my flight and an even better rate at this hotel. When I rented the car the woman asked if I needed a Sunpass but I declined because I decided I would use the "cash" line. Wrong, some highways don't have cash lines. Either you have a Sun pass or they read the tag of the vehicle. Ughhh, I haven't received my bill yet but I was bamboozled twice. Anyway, the hotel was like any other Courtyard and was very spacious. I was able to check in early which was great. The property is located in an industrial area so there's not much to do so you need a car. To avoid the tolls I had to travel a few miles down to get on either 75 or take local streets. The Florida Turnpike is near the hotel but it didn't work for me without having a Sun pass. I would stay there again but be more prepared by bringing my EZ pass.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronniecesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, SC
Level 5 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 29, 2012

We stayed at this hotel while celebrating my 30th birthday in Miami. The hotel is new, very well designed, and conformable. The rooms are very nice as well. We didn't have any issues to report and enjoyed out stay.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlittlej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willemstad, Curacao
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 12, 2012

I have stayed at this hotel for a very reasonable price. Service was good, rooms are spacious, just any thing you want a hotel to offer is there. However, when you get of the turnpike you are passing an unmanned toll. There is no turningback and no way to pay. When I got home I had a USD 50 fine for passing two toll boots. 1) Miramar 2) NW 106th ST West
I always pay my tolls so I am a bit pissed that Miami tricks people into these fines.
Bottom line is that if you do not have a Sun Pass you better stay away from this hotel.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Charly640527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCourtyard, General Manager at Courtyard Miami West/FL Turnpike, responded to this review, September 17, 2012
Thank you for taking the time to tell us about your experience at the Courtyard Miami West/Florida Turnpike. We are pleased that you enjoyed your stay at our new hotel. The southern portion of the Florida Turnpike is now cashless. You may either pay by a Sunpass or you will be billed "toll-by-plate," therefore anyone can utilize the hotel exit. The “toll-by-plate” portion of the Turnpike is billed at the cost of the toll plus an administration fee between $2 USD and $5 USD. I would recommend contacting the customer service number and inquiring about the $50. Fines should not be accessed for utilizing the “toll-by-plate” service.

Thank you again for taking the time to share your experience.

Regards,
Laura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami West/FL Turnpike

Property: Courtyard Miami West/FL Turnpike
Address: 11580 NW 105th St, Miami, FL 33178-1191
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Miami
#26 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Miami West/FL Turnpike 3*
Number of rooms: 127
Official Description (provided by the hotel):
Business travelers who want to combine work with pleasure choose to stay at Courtyard by Marriott Miami West/FL Turnpike. Our Doral, FL hotel's location is ideal for corporate travel, close to Miami International Airport and the abundance of businesses in the Doral, FL area. We are also ideally situated for exploration of Doral, FL including all of its great attractions. From Courtyard by Marriott Miami West/FL Turnpike, our guests have the services and necessities they need for an easy and enjoyable stay. At our hotel, our guests receive comfortable and spacious accommodations that are well appointed with free Wi-Fi, luxury bedding, and moveable desks. Our Doral FL hotel's public spaces include a business center and The Bistro restaurant, which serves breakfast, Starbucks coffee, cocktails, plus more. Stay with us in our Doral, FL hotel and enjoy visiting Doral to the fullest. ... more   less 
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Also Known As:
Courtyard Miami West/Fl Turnpike Hotel Miami

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