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“Poor Customer Service” 1 of 5 bubbles
Review of Miami Marriott Dadeland

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Miami Marriott Dadeland
Ranked #64 of 121 Hotels in Miami
Smyrna, Georgia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Poor Customer Service”
1 of 5 bubbles Reviewed November 15, 2013

I was quite shocked when I arrived at the hotel during my last business trip to be told at 7:15 pm there were no rooms available. Apparently, the manager made a very poor decision (in my opinion obviously) to let a rather large group extend their stay and check out extremely late, knowing that the hotel would be full later that day and rooms would not be available until very late in the evening. In fact, I really thought the front desk staff were joking when they informed me I would have to wait an hour for my room. My co-worker waited almost 2 hours. My company spends a lot of money at this hotel every year so I was very disappointed in how we were treated. There was no excuse for this inconsiderate decision. I would not ever stay there again if I wasn't forced to stay there by my company.

Stayed November 2013, traveled on business
Helpful?
2 Thank WickedIvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
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Indianapolis, Indiana
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

Average - that describes this hotel exactly. Not the nicest, not the worst. The views from the hotel are of a shopping mall and condos. The hotel is often booked so that the Concierge level is full, and I don't believe they have any suites. The elevators are slow and overloaded in the mornings. But it's clean, on the Metro Rail, and near the mall.

  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank 10000Feet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed November 12, 2013

fine hotel, convenient location....this marriott was clean, in very good condition and comfortable. valet at 19 dollars a day is excessive though, and club floor offerings were meager. though we didnt use, the pool looked great.
,

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank traxnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aruba
Level Contributor
189 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

This hotel is conveniently located in walking distance of the famous Dadeland Mall, Publix supermarket and several large retail stores...close to US-1, which offers different dining options etc..the airport is less than 15 minutes away...the hotel is clean, well maintained, valet service...I full recommend

Stayed November 2013, traveled on business
Helpful?
1 Thank Tariq W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
190 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed October 13, 2013

Attention to detail has never been Marriott's forte. They are better known for a bland consistency with an inconsistent property portfolio - some new, some old, some run down, some not so run down. What is evident in my many stays at Marriott is that they get every penny out of the investment before refurbishing and breathing new life in their well worn hotels. The Dadeland location is no exception. Worn carpets, pokey elevators, tattered drapes, slamming doors in the hallways and only one bath towel and only one soap issued per room. Not a dump but not a palace by any means whatsoever.
If you need a dormitory for a couple of nights this will serve well. If it's anything more you won't find it here.

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JLATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Lambert, Canada
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

We, my daughter and I stayed one night prior to our cruise. The location, close to everything was the reason of our choice. The hotel staff was great, everybody smiling. I travel a lot and too often the staff seems to not want to be there, but not at this hotel, we felt welcome. The room was clean, and the bed spotless. The pool was nice and a normal size. Enjoyed the stay and would recommend to my friends.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicole001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHotel, Director of Sales at Miami Marriott Dadeland, responded to this review, October 10, 2013
On behalf of all the associates at the Miami Marriott Dadeland, I thank you for the valuable time you have taken to post this excellent review. We are very pleased to hear that you and your daughter enjoyed your brief stay and hope that we can welcome you back for a longer stay in the future.

Thank you for staying at the Miami Marriott Dadeland!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, Tennessee, United States
Level Contributor
175 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

This was my first time staying at this hotel. It is valet only as most hotels downtown. The location is ideal being very close to numerous restaurants, the Dadeland mall, and right across the street from a nice Publix grocery store. The staff was very nice and check-in was a breeze. My room was on the 21st floor offering a nice view of this part of the city. The room is modern with everything you need. The hotel has a restaurant and bar downstairs and a very nice concierge lounge on the 22nd floor. I liked that my floor connected to the 22nd via a spiral staircase. It made getting to the lounge easy. The only negatives to this hotel is the internet speed is slow and so is the elevator. This is a great business hotel. Getting off and on the interstate is easy.

Room Tip: High rooms are nice for a view.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHotel, Director of Sales at Miami Marriott Dadeland, responded to this review, October 10, 2013
Thank you for taking the time to post your great comments. We take all feedback as a valuable tool to continue to improve our services and product.

Thanks again and we hope to have you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Miami Marriott Dadeland

Property: Miami Marriott Dadeland
Address: 9090 S. Dadeland Boulevard, Miami, FL 33156
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Miami
#45 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miami Marriott Dadeland 4*
Number of rooms: 302
Official Description (provided by the hotel):
The Miami Marriott Dadeland boasts 302 beautiful guest rooms including our newly renovated art-inspired Design Guest Rooms, a welcoming lobby with complimentary internet access and 35,000 sq ft of newly renovated flexible meeting space. Located in the heart of South Miami, we are minutes away from Downtown Miami and South Beach. Our hotel is steps away to Dadeland Mall, restaurants and activities. Located near the Historical Coral Gables, Sunset Place Shops, The Falls and Merrick Park, makes us an extraordinary shopping destination. We are a short driving distance to Baptist & South Miami Hospitals, Univ. of Miami and Florida International University. The Metro Rail station adjacent to the hotel provides ease of transportation to the Miami Airport and much more. International cuisine can be enjoyed at Whitney's Restaurant opened for breakfast and lunch. Looking to relax after a long day, unwind in the Le Mirage Lounge or sit poolside overlooking the sites of Miami. ... more   less 
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Also Known As:
Miami Marriott Dadeland Hotel Miami
Marriott Miami

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