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“Bartender ignores bar patrons to plan vacation”

The Cheesecake Factory
Ranked #2 of 117 Dessert in Miami
Certificate of Excellence
Price range: $0 - $20
Cuisines: American
Dining options: Breakfast, Late Night, Delivery, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Key Largo, Florida
Level 6 Contributor
193 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 299 helpful votes
“Bartender ignores bar patrons to plan vacation”
Reviewed June 9, 2013

Not our first visit to this Chesecake Factory while shopping at Dadeland Mall. We decided to get a quick bite at he bar before driving home. Though this was a Saturday, only 4 others were seated at the bar and 80% of the restaurant was empty.

The bartender greeted us and took our order of "small bites." Another server brought out bread. The bartender ignored the group of 3 at the other end of the bar while he prepared glasses of mint leaves in anticipation of making mojitos. Our ahi tartare and pear and goat cheese flat bread arrived, brought by another server. My boyfriend had long since finished his beer. The bartender was busy talking about how he needed a vacation with a bar back, while showing him hotels in some guidebook! Servers lined up with drink orders and the bartender stopped his vacation planning to get their drinks. He prepared three shots for the group at the other end of the bar and let those shots sit while he again chatted with the bar back! After minimally 5 minutes, he served the shots.

A man he knew sat down at the bar and he instantly brought him an ice tea and asked if he was having his "usual." There was a solo guest he had been serving mimosa after mimosa to. Her entree arrived and he asked if she needed anything else. After she had a couple bites, he asked if everything was good. In 15 minutes of sitting with an empty glass, he never asked if my boyfriend would like a water or another beer. He never once asked how our food was. He never asked if we wanted desert or anything else. And though he was working on more mint leaves right in front of us, we had to get his attention to take our payment and make change.

Upon exiting the restaurant, we noted the new seating area open to the mall. Four servers were huddled together there laughing and talking. Only one table had 4 guests in this area. It was obvious these servers were hiding from work. It is apparent that management of this Cheesecake Factory is absent from day to day operations.

For 10 years we would enjoy an occasional lunch here. Now, it is doubtful we will return.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
2 Thank wnbamiamisol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 3 Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“always good no matter which one i go!”
Reviewed May 28, 2013

my absolute favorite restaurant when im in the US! portions are great, the food is delicious and oh so affordable! the staff is always so nice and attentive! i usually go to the one in Boston and it was my first time eating there in Miami but the experience was just as great! i will keep on looking for them every time im in the US!

Visited May 2013
Thank skafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cay
Level 4 Contributor
20 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Great service, great 'skinnylicious' menu!”
Reviewed May 27, 2013

Great healthy options for those of you watching your weight. Good service and always a buzzing atmosphere.

Visited May 2013
1 Thank Sophie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
142 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Dreadful visit”
Reviewed May 26, 2013

first trip to a cheesecake factory and NEVER again.
went on a busy Saturday afternoon and took a while to be seated - not a problem as they were very busy.
Daughter asked for a glass of water which came in a glass with lipstick still in place from the last customer - waitress asked what the problem was - did she not like the colour? mmmmmmm
It was quickly replaced by which point we had found both the table and the menu sticky and greasy - ugg.
We all ordered a different cheesecake - all looked very nice and a good size portion - however on my first bite mine included a piece of waxed paper - yuk.
The waitress called the manager over who explained they used the wax paper to divide the slices - as though it was my fault and I should have seen it - however it was right in the cheesecake - or yes I would have avoided it and not tried to eat it.
Before leaving the restaurant we visited the facilities which were an absolute disgrace - they obviously had not been checked often enough - no toilet paper, handtowels everywhere, overflowing bins - just a total mess. I know this is the fault of previous users but surely someone should be checking them regularly on a busy Saturday.
My first visit and my last.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
2 Thank WAEAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“You gotta love this place...”
Reviewed April 29, 2013

I love everything about this place! The friendly staff, the great food and the vast selection, the cocktails and of course the cheesecake! What is
there to not love about the Cheesecake Factory! After all, Penny of the Big Bang Theory works here! LoL, not really, but I love that show as well as the Cheesecake Factory!

Visited April 2013
1 Thank larafmagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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