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“Better?” 3 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Miami, FL 33131 (Downtown)   |  
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Hotel amenities
Special Offer
Fly South with 30% off
Ranked #6 of 120 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Houston
Level Contributor
86 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Better?”
3 of 5 stars Reviewed March 1, 2011

2nd longish business stay. 1st stay was during opening when service was paramount because hotel was sorting through final construction

2 years later it is a solid 3 star priced as a 4 or even 5 star. Staff is extremely pleasant and accommodating which is the norm for Kimpton .. make sure and ask for higher floors and lower room numbers .. rooms 1 through 8 or 9 have great views .. all rooms have balconies .. the hotel is immediately adjacent to a drawbridge and it opens and closes frequently 24/7 with loud clanging .. both nearby Hyatt and JW Marriott also experience the same noise so caution on either of those properties as well.
The immediate walking area is a bit dicey and walks in the evening are best restricted to park areas because the 'downtown' section is rife with begging homeless and rundown shops and restaurants HOWEVER if you want local color it's there
Epic uses what is now a standrard plastic card key system in elevators and it is very inconsistent. Unlike the usual in and out make sure you hold the card in the slot for a second or more or it will NOT work..
This is NOT a vaction property ..unless you like being off the tourist path.
And it is a an excellant choice for business stays

  • Stayed February 2011, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank raven40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 10, 2011
raven40:
Thank you for your posting.
Thank you also for recommending our property for business travelers.
Service will always be paramount for us.
We look forward to better serving you on your third visit soon.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,623 reviews from our community

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  • More
Level Contributor
91 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed February 28, 2011

I don't know what else to say. this hotel is fabulous, clean, excellent service, you feel like you are in the lap of luxury at a reasonable (but not cheap) price. I will definitely make the Epic my hotel of choice in Miami. I don't think you will find a better hotel.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TerraNovaExplores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 2, 2011
Buglo:
Thank you for taking a few moments to post your amazing experience with us.
We appreciate that you mentioned the fabulous, clean hotel and excellent service.
Thank you also for the recommendation.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa Coronado, Panama
Level Contributor
203 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed February 25, 2011

I've never stayed in a hotel like the Epic. For one thing, it is both a hotel and a residence. I'm told that's very common in Miami, but I'm not familiar with that business model. Secondly, it's cool and hip, and has a very modern design. You'd never mistake it for a Hyatt or a Marriott -- which isn't to say anything negative about those hotels; just saying that the Epic in Miami is unique.

We only stayed one night, the night before boarding a cruise ship. The room's design is unique and elegant. Check-in, check-out and bell service were very good. View from our balcony was terrific.

We did have to really work to find a place to have a cocktail at 4:00 PM. Upon check-in we were told that there is a Wine Hour beginning at 5:00. There was confusion surrounding that, as well. Being from Las Vegas, we're not used to having to hunt to find liquor!

The hotel was very clean and close to the Port of Miami, so I would recommend it for people needing a hotel the night before your cruise.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank KBVegasNevada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 1, 2011
KBVegasNevada:
Thank you for taking a few moments to post your unique experience with us.
Thank you also for mentioning the arrival and the departure experience and our modern design.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal area
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 25, 2011

We stayed at the Epic Hotel Saturday and Sunday night while we attended the Miami Boat show.

The hotel is a modern, trendy facility that offers all the first class amenities you would expect from a 5 star hotel. The Hotel is located on one of Miami's many rivers and canals and the views are spectacular from a water view room.

  • Stayed February 2011, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 47thanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 1, 2011
47thanks:
Thank you for the excellent posting.
Thank you also for mentioning our first class amenities.
We look forward to your return next year for boat show.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Simons Island, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 24, 2011

My family and I stayed at the Epic December 17-20 and the Customer Service was surperb and my Junior Suite with City view was beautiful and I will never forget my stay.
There was nothing that I asked for that we did not receive with the best smile including white chocolate hot coco at 3am in the morning!!1

  • Stayed December 2010, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sabaahbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 23, 2011

I went to the Epic with my division for a few days in October. All in all, it was a very good experience. The rooms are VERY nice and big and NEW and all have balconies - at the end of a stressful day of work this was a welcome escape. We enjoyed the pool and the bars/restaurants, too. The conference facility itself, though, was really the best part (I realize this sounds funny but read on). After years of sitting in awful boardrooms with low ceilings and no natural light, this big, airy room was exactly what we needed. It changed the entire mood of the event to have actual airflow, to be able to step outside on a break, etc. And the food was fantastic. The only drawback was that apparently the place had had some flooding issues or something so part of the hotel was closed. I'm sure they've sorted this out by now. And the location, while not in South Beach, is fine, especially for a work-related trip (kept everyone a little more focused on the job at hand). Was about a $10 cab ride into South Beach. It's also pet friendly! After having stayed there, as well as staying at some crumbly old hotels on South Beach, I think I might even stay there again on a non-work-related trip.

  • Stayed October 2010, traveled on business
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LJWNYC2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 1, 2011
LJWNYC2008:
Thank you for the great posting.
I believe this is the first experience denoting the benefits of having a conference with us.
Thank you for that and we look forward to your next stay with us for leisure.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Palms, South Carolina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 23, 2011

Just returned from the Miami Boat Show.. We have stayed in many 5 star hotels, however the customer service at the Epic, exceeds any hotel we have ever stayed in. From the front desk to the club level, it was first class all the way.. We had forgotten our phone chargers and called to see if they had a spare we could borrow, and an employee came right upstairs and GAVE us his.. We told him we wanted to borrow it to charge our phones and he insisted we keep his. The club level was worth every penny. Mark was the absolute best and made our trip worthwhile.. He even offered to print out an itinerary with the best restaurants, clubs, entertainment for our next trip... I have never encountered this level of consistent customer service, not to forget how comfortable and quiet the rooms were as well as the excellent dining... Will definitely be back.. 5 stars all the way

  • Stayed February 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JanetH39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 1, 2011
JanetH39:
Thank you for taking a few moments to write this incredible contribution.
Thank you also for mentioning the 5 star experiences.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Address: 270 Biscayne Blvd Way, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Miami
#5 Luxury Hotel in Miami
#5 Romantic Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
Price Range (Based on Average Rates):
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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