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“Amazing Hotel. Will definitely return”
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #15 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Level 5 Contributor
90 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Amazing Hotel. Will definitely return”
Reviewed February 28, 2011

I don't know what else to say. this hotel is fabulous, clean, excellent service, you feel like you are in the lap of luxury at a reasonable (but not cheap) price. I will definitely make the Epic my hotel of choice in Miami. I don't think you will find a better hotel.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
Thank TerraNovaExplores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, March 2, 2011
Buglo:
Thank you for taking a few moments to post your amazing experience with us.
We appreciate that you mentioned the fabulous, clean hotel and excellent service.
Thank you also for the recommendation.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Henderson, Nevada
Level 6 Contributor
331 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed February 25, 2011

I've never stayed in a hotel like the Epic. For one thing, it is both a hotel and a residence. I'm told that's very common in Miami, but I'm not familiar with that business model. Secondly, it's cool and hip, and has a very modern design. You'd never mistake it for a Hyatt or a Marriott -- which isn't to say anything negative about those hotels; just saying that the Epic in Miami is unique.

We only stayed one night, the night before boarding a cruise ship. The room's design is unique and elegant. Check-in, check-out and bell service were very good. View from our balcony was terrific.

We did have to really work to find a place to have a cocktail at 4:00 PM. Upon check-in we were told that there is a Wine Hour beginning at 5:00. There was confusion surrounding that, as well. Being from Las Vegas, we're not used to having to hunt to find liquor!

The hotel was very clean and close to the Port of Miami, so I would recommend it for people needing a hotel the night before your cruise.

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
1 Thank KSSeaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, March 1, 2011
KBVegasNevada:
Thank you for taking a few moments to post your unique experience with us.
Thank you also for mentioning the arrival and the departure experience and our modern design.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal area
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 25, 2011

We stayed at the Epic Hotel Saturday and Sunday night while we attended the Miami Boat show.

The hotel is a modern, trendy facility that offers all the first class amenities you would expect from a 5 star hotel. The Hotel is located on one of Miami's many rivers and canals and the views are spectacular from a water view room.

  • Stayed February 2011, traveled on business
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Helpful?
Thank 47thanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, March 1, 2011
47thanks:
Thank you for the excellent posting.
Thank you also for mentioning our first class amenities.
We look forward to your return next year for boat show.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Simons Island, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2011

My family and I stayed at the Epic December 17-20 and the Customer Service was surperb and my Junior Suite with City view was beautiful and I will never forget my stay.
There was nothing that I asked for that we did not receive with the best smile including white chocolate hot coco at 3am in the morning!!1

  • Stayed December 2010, traveled with family
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Helpful?
1 Thank Sabaahbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level 4 Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 23, 2011

I went to the Epic with my division for a few days in October. All in all, it was a very good experience. The rooms are VERY nice and big and NEW and all have balconies - at the end of a stressful day of work this was a welcome escape. We enjoyed the pool and the bars/restaurants, too. The conference facility itself, though, was really the best part (I realize this sounds funny but read on). After years of sitting in awful boardrooms with low ceilings and no natural light, this big, airy room was exactly what we needed. It changed the entire mood of the event to have actual airflow, to be able to step outside on a break, etc. And the food was fantastic. The only drawback was that apparently the place had had some flooding issues or something so part of the hotel was closed. I'm sure they've sorted this out by now. And the location, while not in South Beach, is fine, especially for a work-related trip (kept everyone a little more focused on the job at hand). Was about a $10 cab ride into South Beach. It's also pet friendly! After having stayed there, as well as staying at some crumbly old hotels on South Beach, I think I might even stay there again on a non-work-related trip.

  • Stayed October 2010, traveled on business
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Helpful?
Thank LJWNYC2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, March 1, 2011
LJWNYC2008:
Thank you for the great posting.
I believe this is the first experience denoting the benefits of having a conference with us.
Thank you for that and we look forward to your next stay with us for leisure.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Palms, South Carolina
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2011

Just returned from the Miami Boat Show.. We have stayed in many 5 star hotels, however the customer service at the Epic, exceeds any hotel we have ever stayed in. From the front desk to the club level, it was first class all the way.. We had forgotten our phone chargers and called to see if they had a spare we could borrow, and an employee came right upstairs and GAVE us his.. We told him we wanted to borrow it to charge our phones and he insisted we keep his. The club level was worth every penny. Mark was the absolute best and made our trip worthwhile.. He even offered to print out an itinerary with the best restaurants, clubs, entertainment for our next trip... I have never encountered this level of consistent customer service, not to forget how comfortable and quiet the rooms were as well as the excellent dining... Will definitely be back.. 5 stars all the way

  • Stayed February 2011, traveled with friends
    • Value
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Helpful?
1 Thank JanetH39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, March 1, 2011
JanetH39:
Thank you for taking a few moments to write this incredible contribution.
Thank you also for mentioning the 5 star experiences.
We look forward to your return.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 20, 2011

We chose the Epic hotel based on trip advisors reviews. We have been to South beach and wanted a different location just before our cruise. We had three nights water view club level. Amazing staff, amazing view and a good location. The one miss was the club level experience. The staff in the club level went out of their way to make it enjoyable....with what they had to work with. Always behind the eight ball....always rushed and under staffed. Never on time setting up the meal presentations. The food ??? If you have stayed at Ritz Carlton club level.......not even close. We paid extra for the club experience and was truly let down. I feel if we had not been in the club level the hotel would of been perfect. Get this figured out quickly and perfect score!!!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank russdorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seanmckeenmiami, Resort Manager at Kimpton EPIC Hotel, responded to this review, March 1, 2011
russdorth:
Thank you for taking a few moments to tell us about your experience.
Thank you also for mentioning the amazing staff.
We will take a look at the opportunities you encountered in the club lounge and remedy immediately.
We look forward to your return and a perfect score.
Warm Regards,
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#7 Family Hotel in Miami
#7 Spa Hotel in Miami
#8 Business Hotel in Miami
#10 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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