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“Great fun hotel!” 4 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
Ranked #6 of 119 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Boca Raton, Florida
Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great fun hotel!”
4 of 5 stars Reviewed August 13, 2014 via mobile

I thought this hotel was great! I love that they do a complimentary wine hour from 5-7pm which is great for right after you check in! I enjoyed the comped glasses of wine and took them outside to enjoy the pool view! Rooms are very quaint and cozy. I didn't love the shower (not very warm and not enough water pressure) but other than that, loved the room! Great location as well!

Stayed July 2014, traveled as a couple
Helpful?
1 Thank SunnySoFloGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
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New York City, New York
Level Contributor
123 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed August 13, 2014

My first trip to Miami, with my fiancee and we thought "why not stay at Epic". We had read a lot about it, mostly positive reviews and some negative ones, but we thought let's see for ourselves. My review consists of both positive things as well as negative, so I will try to group them together.

Let's start with the positives. Epic is a quick cab ride from Miami Airport. The check-in is pretty easy. You are given as many keys to the room as you'd like and given a key to the mini-bar (not free booze). They are 4 elevators and they all seem to be pretty quick, meaning you are never really waiting long for 1 to arrive. The room is pretty clean. We were on the 21st floor so our view was okay and we had a balcony. My fiancee was a karma member, we were allowed free wifi access and this worked pretty quickly. Some hotel wifi's are pretty slow, but that wasn't the case here. In the mornings (forget what time), they have a free coffee station in the lobby. In the late afternoons, between 5pm and 6pm, they have a free wine hour, where you are given a free glass of merlot or pinot grigio. There are 2 pools and we were always able to get deck chairs and get into the pools. Some hotel pools are always packed and you have to fight for space, but we went several times and always got chairs and space in the pools. We were able to print out our boarding passes in their business center on the 14th floor. Checking out was pretty fast. The concierge told one of the bellmen to get us a cab and we didn't have to wait long for one.

Now I will go over the room. As you enter, the bathroom was immediately to your left. Mini-room inside for the actual toilet, 2 sinks and a good sized vanity, a bathtub (with cloth window - not sure the purpose lol) and a glass box shower. Leave the bathroom, then on our right hand side, is the cabinet with the mini bar, the tv and desk. To our left hand side is the bed, which was kingsized. To the right of that was a lazyboy type chair, mini table, then the balcony, which for us, overlooked one of the pools.

Now for the negatives. To start, not one of the bellmen took our bags nor greeted us upon arrival. Not a huge deal, but a greeting would have been nice. The reason why probably is because there is always a traffic-jam in front of the building. The hotel set-up is insane. Going up a mini hill to get to the hotel front, you pass numerous cars, either parked, or trying to drop off or pick up people. Their parking structure is right NEXT to the hotel, instead of in back of it. There is a club on the 16th floor so there are tons of people waiting for valet parking or waiting for their cars. Another reviewer had mentioned that they like to put the fancy cars in front and they weren't wrong. We saw Ferraris, Rolls Royces, etc always parked right in front. This always made for a mini-adventure getting back to our room, because we had to navigate past all the bellmen running around frantically or the numerous DB's partying. We had called a week in advance to ask for a higher floored room (because we didn't want to be bothered by the club music late at night) and an empty fridge and were told the requests were put in. Yet, at check-in, the girl JUST put in the request for the fridge (which she knew about so that made no sense why it wasn't put in originally 1 week ago) and we given a room on the 21st floor. This wasn't exactly high. They have 30 floors, the top 2 are occupied, so I was guessing a room on 27 or 28, but 21 is kind of a middle level floor. In which, Friday night, we did hear the club music and it was loud, but at least it was only the one night and didn't last the whole night. Not sure if a room on 27 or 28 would have been better, but we weren't given what we requested. You need to use your roomkey to operate the elevators going up to your room. The keys are very sensitive. YOu have to swipe then press the floor. One of our keys didn't work, but luckily the other did. Then the room we were given is right next to the elevators. Nothing happened, but this is not exactly an ideal spot to stay. A few minutes later, someone brought up the empty fridge, which you could say is a good thing. This came in handy so we were able to keep water, soda, milk cold. The bathroom isn't the biggest. The mini room with the toilet had no ventilation so you can figure out the rest. The glass shower box isn't the biggest. The sinks and vanity had nice spacing though. The actual room wasn't that big either. Decent sized. The bed was okay, clean at least. The pillows were flat as pancakes. We were told at the front desk, that each housekeeper had his/her own schedule to fix up the room, but the front desk girl was not even able to tell us which housekeeper or what schedule our room would be on. We had no idea what time housekeeping would come and you have the option to leave a light on at the door, either red for privacy or green for housekeeping. A few times we would leave the room early in the day, for a few hours, with the green light on and come back and no one came. Two times I had to call concierge to ask for more towels or toilet paper. One good thing about this was that they did put in the request and they were done. Each time, we got what we asked for and didn't have to call concierge several times on the same request. The door to the actual room didn't have that security bar that most places have. They had one lock to turn, either locked or unlocked. Supposedly this was the "second" lock, in addition to the one when the door closes. My opinion is the security bar just makes it feel a little more safer. When we arrived at this hotel, it was pretty late at night, so we decided to order room service. We got a margherita pizza and after tax and gratuity-included-tip, it came out to $27. The pizza was just okay, so definitely not worth the price. The room service delivery guy was staring at my wallet as I went to go pay and this annoyed me a little bit. I don't know exactly what this guy could have looked at, but kind of skeevy to look at my wallet as I am taking out money (in my opinion).

Overall our stay wasn't horrible, but it wasn't the best either. It seemed like the other vacationers staying here were more pleasant than the actual staff. The whole parking lot in front of the hotel just brings chaos everyday. There are several decent food options located nearby the hotel, which is good. The pools are pretty nice and relaxing. Epic is not a word I would use to describe this hotel or our stay. Mediocre sounds about right. But who is going to want to stay at a hotel called Mediocre right? LOL

Room Tip: If you want quiet, ask for a room on the higher floors. The higher the better.
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank AngryBirdRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 11, 2014

I live about an hour north of Miami and enjoy a staycation every once in a while at a 5 star hotel in Miami. So far the Viceroy and Setai in Miami are my faves. I heard good things about the Epic but never stayed there until the July 4th weekend. What a mistake. The parking is terrible. They don't have enough parking attendants/parking for guests. Among other things, I got attacked by a drunk and out of control guest at 8 pm after returning from dinner. The valets were clueless. The check in is terrible-I had to wait in line 30 minutes before I could check in. This is supposed to be a 5 star hotel. The only pool is terrible (wall to wall families during the day and loud obnoxious party animals at night). Surprisingly, the hotel has a "run down" feel. I have never complained about a hotel publicly like this (or privately) but I felt like I had no choice. I sent an email directly to the hotel manager a few days after my stay but all I got was a form "Thank you for your concerns, we'll get back to you shortly" response. After a few weeks w/ no follow up response, I sent another email to express my disappointment. This time, no response. Honestly, stay at the Viceroy for the same price or spend the extra money to stay at the Setai. I have no relationship to either hotel but they are truly 5 star quality. The Epic is a 3 star hotel trying to act like a 5 star hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
10 Thank wts0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
5 of 5 stars Reviewed August 11, 2014

I had my FIU Commencement in Miami and wanted a hotel half way to FIU for graduation and South Beach for our dinner reservations. My mother and I stayed on the 26th floor, loved our room! It was clean, and fresh and our beds were turned down when we returned from dinner. Also Mauricio and Michael left us champagne to celebrate...very nice touch! My mother and I had the morning to relax so we shopped (and bought) fun clothes from the spa and then laid at the pools on the 16th floor. The view was 360 with the city and the water. There are 2 pools and a restaurant on the 16th floor. Everyone, from the moment we pulled up to the moment we left ...was kind, attentive, professionally dressed and so polite. My mother and i had a 2 jammed packed days and we so appreciated the service...we didn't have to think about a thing!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Christina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
1 review
5 of 5 stars Reviewed August 10, 2014

We spent the day at the pool yesterday for my sister in Law's bachelorette Party!!
It was an AMAZING day. Oscar was exceptional!!!! He was very attentive to our needs. His staff was also exceptional. Alexandra was our waitress and I felt like she was actually part of our party. Her recommendations were fantastic. The service we received was absolutely perfect!! Will highly recommend and all the girls had a greaaat day. THANK YOU again to Oscar for making us feel at home :)

  • Stayed August 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Vaniabp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 12, 2014
Vaniabp

Thanks for such AMAZING feedback! Between Oscar and Vanessa you really had an exceptional duo! I’m glad that we could be a part of a fun day and provide such personalized service. This is exactly what we strive for each and every time. We can’t wait to have you back again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 10, 2014

This is a fabulous hotel... excellent in comfort and location. Absolutely great food at both restaurants. Staff extremely polite. High end.. Worth every $$$. The Japanese restaurant on the ground floor offers magnificent Japanese cuisine. It melts in your mouth. The view of the marina and the boats with a fantastic sunset added even more beauty to our environment while dining! I recommend and can't wait to go back next year!

Room Tip: You want a high floor room with the view on the water. So beautiful!
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mags574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 9, 2014 via mobile

I was there at the end of July due to an online promotional rate (approx. $230/night incl. breakfast). The small comfortable room had a great view on the Brickell strip. Breakfast was ok. Pool area was small and it's usually very crowded.... Had to wait long time to get the car. Expensive parking valet ($37/night + tax) was very busy with the underlying Japanese very popular restaurant Zuma.....decent gym with a modern equipment.... Beauty center also fine. I wouldn't pay more than $250/300 to overnight in this hotel.

Stayed August 2014, traveled solo
Helpful?
Thank 95saa95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zachary J, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, August 12, 2014
95saa95

Thanks for taking the time to provide us with some details about your stay. The view of Brickell really showcases how lucky we are to be in downtown Miami. Being able to take in the Miami skyline at night is one of the best parts of the view.

Our pool area can become popular since the breeze on the 16th floor makes everyone want to stay and relax all day. Hopefully between both of our pools, you were able to enjoy your time and benefit from the Miami sun.

We hope to welcome you back again soon for a more impressive visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Property: EPIC Hotel - a Kimpton Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Luxury Hotel in Miami
#5 Romantic Hotel in Miami
#5 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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