We stayed at the Epic in Miami for 2 weeks in May 2014. Obviously staying there for 2 weeks we saw how the place operates and could see all sides and experienced some inconsistencies.
It was a return visit and it did not disappoint. The staff are great and several offer an incredible service to the guests. However they don't all offer the same level. Not always bad, just not as good as those that offer brilliant.
These are highlighted in all areas. Around the pool Oscar and Juan are excellent, attentive and meticulous. When they took their rest days the guys that came in were below par and did very little to assist guests.
At breakfast most staff were fabulous, others you practically had to chase round the room to get a cup of coffee.
House keeping service was always ok but some days you got water, some you didnt. Just niggly but when others offer perfection then the little things show up after a while.
That said if something was ever wrong it was put right very quickly.
The hotel caters mostly for business and short break leisure travellers. The clientele were all well behaved, all hip and a mix of nationalities. Kids are made extremely welcome but there isnt much for them to do. We were presented with lovely gifts for them on arrival and these were essential in occupying them. We did feel a bit self conscious around the pool deck about having kids playing in the pool in an adult environment. There is a wine hour every evening in the lobby which is lovely (also great for people watching) but it offers children only a glass of water. This was fine but be aware this not an occasion for the whole family.
I recommend the corner suites but if you get the choice go for the views down brickell rather than facing north. Our room was great but faced onto the pool deck at the opposite hotel (marriot) and they were quite noisy with evening functions.
We hired a car and had to use the expensive valet parking ($37/night). usually very good but on one occasion we had a 30 minute wait for our car.
Food was always of a high standard but breakfast can hang around so ask for fresh and they will make for you pretty quickly.
The surrounding area has lots of good restaurants - Toro Toro at the intercontinental a must along with beer n burgers in brickell village. Avoid Pizzarium and Pericones. Both sucked. Very close to shops for whatever you need but dont stray too far north after dark, it gets rough very quickly.
Would like to give a shout out to the concierge service who sorted Heat tickets for us. Miami Heat play their games about 10-15 minutes walk along the road. Safe to walk.
Lastly - THE POOL - The pool was freezzzinnng. It was impossible for anyone to get in. The kids tried valiantly but we dont think we saw an adult spend more than 2 mins the water the whole of our stay. We asked several times for it to be heated, we got several different answers as to why it was cold. Just dont expect to get in the water if you stay here.
To summarise the Epic is genuinely a brilliant hotel in an excellent location with many super touches and feeling of hospitality. There are few inconsistencies in staff training which can frustrate and the pool needs urgent attention.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton