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“very nice location in Miami” 4 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
Ranked #7 of 120 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Sao Paulo, SP
Level Contributor
129 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“very nice location in Miami”
4 of 5 stars Reviewed February 19, 2014

This hotel, located in downtowm Miami is really nice . Staff that gives you attention, nice room, shower, bed. The breakfast is not so good. If you want an strawberry yogourt, they do not have. They could try to improve the breakfast. Besides this is ok.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank alfredo5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 23, 2014
alfredo5656
Thanks for your review on tripadvisor. It's great to hear that you enjoyed our location in the upcoming downtown area. I am especially thrilled to learn that our staff was attentive and you really liked your room.
In regards to your breakfast experience, I will personally ensure that we will have strawberry yoghurt available for you upon your next visit with us.
Please come back soon / EPIC wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,914 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (738)
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English first
Berlin, Germany
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed February 18, 2014

Booking com reservation: Upon arrival t 4 pm with two children room was not ready, we had to wait for 90 minutes, were offered service credit for compensation. Service credit was not on the bill at departure. room was a smoking (cigars) room, regardless of written family reservation. Dead goldfish in the room. No proper restaurant in the hotel, just a nice japanese one, which is booked out all the time. Valet parking very time consuming in the evening.

Room Tip: water view suite
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  • Stayed January 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 23, 2014
koenigstiger
Thanks for your review. I am very sorry to learn you experienced a couple of challenges throughout your stay. We strive to create personable, memorable experiences and have failed on service basics such as providing you with your room on time.
If you will be willing to give us another chance, please feel free to contact me directly so I can personally ensure you will experience an EPIC time throughout your entire stay, just the way we are known for.
EPIC wishes/ Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
151 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed February 18, 2014

I love Miami, and go there frequently for business and pleasure, and I was born there, so know my way around. However, if 10 yrs ago you would have told me my favorite place to hang out was downtown, I would have laughed so hard, would have fallen out of my chair. Not so anymore. Forget the beach, its very tourtisty and a shadow of its 90's self. Likewise forget the Grove which is basically a ghost town. The new areas, downtown, Midtown/design district, South Miami, even Coral Gables is in a renaisance.

Anyway, EPIC is a Klimpton, which are fun hotels, I think they have 9 in SF. This one, though, is by far the most snazzy. Maserratis and Bentlys and $6M dollar yachts in the front. I like the riverview rooms and always get updgraded to a higher floor. The rooms are beautiful, perfect. The views of the river, bay, and Brickell and amazing. The service (for such a big hotel) seems very kind and personable and not overly hip like the W's try to be either. The room service is always great. AND you really dont have to leave the hotel, they redid Area 31 on the 16 th floor with a huge patio and pool and restaurant and its fantastic, Zuma, which is world famous is in the lobby. Serioulsy this is the IT place. Oh, and yeah, the SPA is great too. My favorite place in Maimi.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank neurovictory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 23, 2014
neurovictory
Thanks for your awesome review on trip advisor. I am super happy your entire experience was truly EPIC. On a personal note, I totally agree with you about the Miami downtown area. 10 years ago, not really the place you wanted to be. What a change, now it has become super trendy and upcoming.
We can't wait to have you back / EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nova Scotia
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed February 18, 2014

This is a lovely hotel. I stayed at the Hyatt across the street the first night and switched to the Epic for the rest of my stay. No comparison. Newer, nicer, friendlier and overall a great hotel. I stayed on the club level and the food quality far exceeded my expectations. One evening the meal served was fresh Mahi mahi, fresh salmon and fresh snapper, along with salads and an open bar. would definitely stay here again in Miami and I will try one of their other hotels when I have the opportunity.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rbhali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 23, 2014
Rbhali
Thanks for your terrific review. I am excited to learn about your awesome experience at our Club level on the top floor. Our Chef was pleased to hear how much you enjoyed the food. Take my personal advice and start enjoying the perks of becoming a Kimpton in touch member. It's free.
Trust me, you will not regret staying at other Kimpton hotels if style, personalized service and great food is what you are looking for.
Please come back soon / EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 18, 2014

First of all I would like to say a Big thank you to all the staff, at this fantastic hotel, for making us all feel so welcome.
we stayed here for 4 nights from 3/02/14 x 2 rooms before going on a cruise out of Miami,
and we all felt sorry to leave the hotel to get the ship, as we were having such a good time
the old saying of location, location is spot on with this hotel
and there is nothing negative I could say about any aspect of this hotel .
it will be first port of call next time we sail out of Miami without doubt.
once again
thank you Epic

Room Tip: try for a bay/river view, 20-27 floor for the view join loyalty program to receive free Wifi
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 186402Ian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 23, 2014
186402Ian
Thanks for sharing the great experience you had on trip advisor. Considering us as "possibly the best hotel in Miami", doesn't get any better for me.
Please come back soon, our great rooms and staff are here for you any time.
EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 17, 2014

Everything about this hotel was amazing. From the minute we drove up and were greeted to the desk staff etc, it was the best experience. Not once were we not welcomed with a smile, friendly conversation, etc. The room was one of the most beautiful I have ever stayed in. We were on the 24th floor and had an outstanding view of our surroundings. The design and fixtures in the room were most unusal, relaxing and very upscale. I definately look forward to staying there again. I am a travel agent and hope to book my clients at this location.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, February 23, 2014
Carole H
Thanks a lot for your great review. I am super thrilled how much you enjoyed the stylish ambiance of our hotel and certainly the view and the rooms. As a travel agent you have been around, compliments from a travel pro are hard to achieve. I am super excited that we did not only meet but exceeded your expections.
Please come back soon / EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, FL
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed February 17, 2014

Last year, after a stay at the Epic for the Miami Boat Show, I sadly wrote a very negative review about the Epic. The Kimpton Hotel Chain, hotels we adore, had just taken it over and had not had time to bring it up to Kimpton standards. Well, what a difference a year makes!! We gave the hotel another shot during the 2014 Boat Show and, boy, does it shine!! In every way.

We knew, right away, that things were different beginning with staff. The people we had praised last year were still there, doing a great job. The conniving concierge and the sneaky bartender were long gone!

Reservations, check-in, excellent advance rates for a downtown Miami hotel, lovely amenities were perfect. The double king room was spacious, clean and, as always, filled with those architectural details that distinguish Kimpton. The view overlooking the bay and surrounding skyscrapers is amazing.

No service was too small. The restaurants, Zuma and Area 31, were delicious adventures in cuisine and people watching, room service was prompt and delicious and concierge service got us a car and driver for the day on short notice.

It was a perfect stay -- I mean really....how often can you say that about a hotel?? Great to see the Epic transformed by Kimpton.

Room Tip: Ask for a water view looking towards the cruise terminal.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank avstampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Property: EPIC Hotel - a Kimpton Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#5 Spa Hotel in Miami
#6 Luxury Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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