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“Great Stay” 5 of 5 stars
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #9 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Beverly Hills, California
2 reviews
“Great Stay”
5 of 5 stars Reviewed January 8, 2014

Had a wonderful stay at the Epic Hotel over the holidays. Room and amenities were terrific, and all the staff were very friendly. Special thanks to Zachary who checked us in and provided great information for our stay. I would definitely stay at the Epic again.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 9, 2014
Justin L
Thanks for your great review and for having stayed with us over the holidays. Trust me Zachary, one of our managers at the Front Office was happy to be recognized.
Please come back soon. EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,969 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (747)
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English first
Chicago, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 7, 2014 via mobile

In classic Kimpton fashion, the Epic is a luxury, modern hotel with exceptional customer service! After being delayed in Miami for several days due to snow storms in Chicago, I chose the Epic through a flash sale website. Not only was I impressed with the stylish rooms, great location and water views, but also the helpfulness of Tara and Malik at the from desk when I needed to extend my stay by several days. This is definitely one of the premier properties in downtown Miami!

Stayed January 2014, traveled as a couple
Helpful?
1 Thank CWmsWow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 9, 2014
CWmsWow
Thanks a lot for this awesome review. Sometimes in life the unforeseen brings out the best!
I am thrilled you found us through a flash sale and enjoyed your stay with us so much.
"Customer service and class" is what EPIC is all about. Our great staff members like Malik and Tara do personally care about each one of our guests and truly deserve the recognition you gave them.
Prior to your next trip, check us out at Kimptonhotels.com, we certainly can't wait to have you back.
EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 7, 2014 via mobile

I traveled there and was it very amazing the new year!!! Zuma is inside the hotel that is very amazing!!! Thanks Epic!!!!! This trip was amazing!!! Every night i was at Zuma!!! Very good restuarant!!! I play ps4 on the tv and was amazing!!!! Very thank you!!!

Stayed December 2013
Helpful?
Thank Pedro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 9, 2014
Pedro S
Thanks for your review and for having stayed with us over New Year! Great to hear how much you enjoyed the hotel and the restaurant.
Please come back soon. EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, FL
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed January 7, 2014

We came down for a "girls' weekend" birthday celebration and had an amazing time. My friend, the birthday girl was delighted to see a personalized birthday cookie with fresh strawberry in the room for our arrival, We stayed on the club level and the view from there was phenomenal. Oscar, the concierge helped to make our experience a true celebration. We had dinner in Zuma which was nice, however not quite as fabulous as I had hoped. (Don't bother trying to reserve on Open Table- it would always appear to be booked. The hotel concierge was able to secure reservations for us.)
In the morning, I was expecting a continental breakfast in the club lounge. It was continental PLUS! The fruit platter was exceptional as was the smoked salmon.
It was a fantastic stay and I hope to return again soon.

Room Tip: Stay on the club level!
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Guestess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 9, 2014
Guestess
Wonderful review, thanks a lot for sharing. I am excited you got to experience our club level service for your special birthday girls weekend. Personalized amenities on special occasions is what EPIC is all about. By the way Oscar says " Hi", he is eager to create the next Kimpton moment for you!
EPIC wishes, come back soon / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goiania, GO
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 6, 2014

Miami's downtown has changed a lot and friends suggested us the Brickell area as an alternative to South Beach. We chose the EPIC because we love the hospitality commonly found in Kimpton's hotels. The room was very nice and the large balcony views over Biscayne Bay surprised us. Beds were comfortable and the rain shower delicious. Pros: typical Kimpton as expected, lovely staff; Con: bathroom limestone needs extra care when cleaned, vallet service needs to improve and one should collect the trays left by other guests along the corridors.

Room Tip: Highest floor possible!
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cassiodnv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 9, 2014
Guestess
Thanks for your constructive review. I am happy to learn how much you enjoyed the rooms, the views and our friendly staff.
We are running a truly busy hotel, EPIC style. Please rest assured that I have passed on your valuable critique about the trays to our In Room Dining manager and the valet delay to our Valet Manager. Both are looking into it!
Please come back soon to see to the progress! EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2014

Right after Christmas, we had a very nice stay at the EPIC hotel in Miami. We were attracted to the EPIC since we were looking for a pet friendly hotel in Miami. I recently status matched into Kimpton's Inner Circle loyalty program using my Marriott Platinum status and was also eager to try the boutique chain out. We were very pleased with the room, a junior suite which I booked using their best rate guarantee. The room was spotless and was very spacious. The service at the hotel was great, particularly the front desk and the concierge. The only weak point for the hotel was the valet parking. The change was $35 per night and the it took at least 15 minutes for your car to be retrieved. There was always a big traffic jam getting back into the hotel in the evening.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nickfromct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 9, 2014
nickfromct
Thanks for your review and for having stayed with us after Christmas. It's great to hear you became a fan of the EPIC and the Kimpton boutique family.
It's no secret, we are a busy hotel with two restaurants, a spa and banquet functions. We try our very best to get your car as quickly as possible, sorry to hear you experienced a little delay!.
Please come back soon / EPIC wishes / Felix Brandt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 4, 2014

Just returned from a 6 night stay at the Epic. Overall we had a great stay. We arrived (due to unexpected events) at 6am , had been up all night, and were not due until that afternoon. We were given a temporary room for the morning and then moved to our club level room that afternoon! The front desk staff could not have been nicer. Once we were settled in we continued to be amazed by the hotel staff.Oscar, the Club Level concierge, was wonderful and helped us with great dinner reservations. The housekeeping group was very accommodating and eager to please as well. Our room was nice with a water view . The bathroom was well set up and bright. The Club level offerings were nice and included breakfast and evening cocktails/snacks. A minor negative: the valet parking area is chaotic and there were delays in getting our car and returning it (the front of the hotel is a busy place!) .Overall we liked the Epic very much and would return on our next Miami visit.If you are planning a visit to this hotel , try and eat at Zuma, the excellent Asian restaurant .

Room Tip: Would stay on the Club Level if possible and ask for water view room.
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank RickK18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felix B, Manager at Kimpton EPIC Hotel, responded to this review, January 5, 2014
RickK18
Thanks so much for your great review and for having stayed with us at the Club level. I am really thrilled you had such a great experience with Oscar our Club level concierge and our Housekeeping staff. We strive to bring our Club level experience to the next level and rating us "Almost perfect" is certainly what we want to hear.
Please come back soon, Oscar and Co will be there to take care of you!
EPIC wishes / Felix Brandt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#7 Luxury Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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