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“It's not about Location location location Its about service service service”
5 of 5 bubbles Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #13 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
New York City, New York
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“It's not about Location location location Its about service service service”
5 of 5 bubbles Reviewed November 26, 2013 via mobile

Everything about the Service experience at this Miami hot spot is five star. Friendly efficient with a "yes we can" attitude from the moment we made our reservation to pre trip calls to concierge to front desk to bellman. Trained friendly knowledgeable ... all the rest of the b issues go away when service is great. Kudos to the management team for recruiting , training and retaining a great service team!

Stayed November 2013, traveled on business
Helpful?
Thank Irene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,174 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (781)
Date | Rating
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  • English first
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English first
São Paulo, São Paulo, Brazil
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

Wonderful hotel. On the heart of Miami Downtown, it's very close to the city night life and the best Japanese restaurant in the city in on the Hotel. It is very luxurious and comfortable. The pool has an amazing view of Miami.

Room Tip: The rooms with bay view are the best.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salem
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

A very pleasant EPIC Hotel . Clean and well run. Attentive and helpful staff. Location is the only negative on the crossroads of two busy roads and not in walking distance from other businesses like shops and restaurants.staff are good. Location is great for Brickell area or further afield. Room service and food is good. hee fantastic hotel

Stayed September 2013, traveled as a couple
Helpful?
1 Thank sheenaabrat92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
4 reviews
5 of 5 bubbles Reviewed November 24, 2013

This hotel really blew us out of the water. We were actually looking initially to book a hotel on South Beach but settled on this since it was going to rain over the weekend we planned on staying and it looked like we could get more bang for our buck in this location.

Anyhow, the free wine hour + the amenities, and in house spa made this a special stay. The staff is incredibly helpful and really went above and beyond to accommodate us. The managerial staff is also excellent and will help you resolve any issues if they occur.

We also ate at the restaurant Area 31 twice, once for breakfast and once for lunch and had dinner at Zuma. Basically never left the place, but never felt that we had to and had a great time.

Room Tip: Oceanview room is definitely worth the extra cost!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kapil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston USA
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

Just returned from a wonderful three night stay at the Epic. We were a group of seven ladies on a shopping trip to Miami and we truly enjoyed every moment.
We stayed on the club floor and what a treat that was. The lounge was the best I have ever stayed in anywhere in the world. Thank you to the wonderful staff especially Oscar and Carlos who made us feel so pampered. The hotel itself was lovely but the staff make it very special. I can't wait to return.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annapaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winterthur, Switzerland
Level Contributor
4 reviews
5 of 5 bubbles Reviewed November 21, 2013

the Epic Hotel is simply an epic stay if you're in Miami.
Everthing handled very professional, from Bellman, right up to the rooms.
Only flaw, no coffeemachine in the room, has to be ordered via housekeeping.
For that class of Hotel, a Nespresso machine would be nice.
Lobby, Restaurants, Rooms are nice and spacious, clean and well kept.
If again in Miami, we will not choose another Hotel than the EPIC.
Excellent Job, Keep it up.

Room Tip: upper floors around 05 numbers (nice Bayview)
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank t_loppacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Recife, PE
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

Very good hotel. Not very close to the beach, but very well located. Rooms very clean with nice views. Excellent breakfast and a great restaurant right down at the Lobby: Zuma. The wine tasting hour is very convenient of course.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarcioNejaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Miami
#5 Romantic Hotel in Miami
#7 Family Hotel in Miami
#7 Spa Hotel in Miami
#8 Business Hotel in Miami
#9 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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