I was looking forward to my stay here since I had read so many good reviews. Unfortunately I was disappointed!
Failed to accommodate us in the following:
1. Checked in at 5pm -luggage was finally brought up after 9pm!!
2. Small fridge request - also brought in after 9pm!!
3. Check out bill was inaccurate - fortunately no problems correcting it.
We dropped bags off at noon because we had refrigerated items (breast milk) bags were not seen again until past 9pm!! Fortunately we had no were to go, but it was a huge inconvenience because there was a breast pump in there that needed to be used urgently. I felt that we could of been treated with better customer service. I'm usually not a complainer but these issues were very disappointing to me.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton