I had a wonderful week at the hotel with the family, everything was perfect, like a paradise. But, the only thing wrong was the valet service. The only incident we had was with the valet manager, who's name is Wilson, from USA Parking, he had a very bad attitude with us, he hasn't good manners to deal with customers and said too many bad words.
I don't think he is the right person to be in the manager position, and I hope you do something, for that not to happen again, as the direccion of the hotel. Thanks and Sincerely Mrs. McQueen.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton