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“Good hotel, but a couple of small things could make it even better!” 4 of 5 bubbles
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #10 of 124 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Scotland, UK
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good hotel, but a couple of small things could make it even better!”
4 of 5 bubbles Reviewed September 29, 2013

I should really start by saying, this is a lovely hotel, great decor, great rooms.

Valet parking @ $37 isn't cheap, but i guess most hotels aren't in downtown Miami.

Big Plus point - the free wine each evening from 5-6pm, really nice touch.

Big Minus point - No coffee making facilities in the room, if you want a coffee in the morning, you can get it in reception in the morning. I found this really odd (i have never experienced this before).

The other slightly disappointing thing for me was how un-attentive the door staff could be at times, seemingly more interested in the glamorous cars which were out front of the hotel ! One other slightly disappointing thing was the lack of AV interface with the TV in the room & HD Channels, both of which seem to be pretty standard in most hotels these days!

Nice pool area & it was nice having a balcony too.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LittleBoyBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 5, 2013
LittleBoyBlue
Thanks for taking the time and sharing your comments with us. We appreciate your feedback with regards to our TV and AV interface, as well as the attentiveness of our front door staff. Please accept our apologies for not meeting your expectations in these areas. We do offer coffee and tea in our lobby each day, as a service to our guests. However, should you prefer to make your own coffee, we are happy to deliver a coffee maker with a selection of organic coffee to your room, just let us know next time you return.
We are glad you had an overall enjoyable stay and we are looking forward to welcoming you back.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,046 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (759)
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English first
Houston, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

I stay in the Epic about once a month during my trips to Miami. The staff whether they know me or not are always fantastic and willing to go out of their way to accomodate me. 9 times out of ten i have an upgrade awaiting me when i arrive. the views from the hotel are fantastic and Area 31 and Zuma are hotspots. I would recommend this hotel and venue for business or pleasure and give them the chance to stretch for you and you will not be disappointed. If you by chance have to wait outside for a cab, there are always beautiful boats, cars and women to admire. some of the best scenery in all of Miami.

Room Tip: i always want a room on the water side overlooking the miami river.
See more room tips
Green Features: all or the rooms have recycling and you are encouraged to reuse towels.
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 2, 2013
Steven W
Thanks for sharing your wonderful comments from your stay with us. We are thrilled to hear that each time you visit our staff takes good care of you and you enjoy our ambience and vibe at EPIC.
We are looking forward to your next visit.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
5 of 5 bubbles Reviewed September 23, 2013

I consider Epic my home away from home due to my business travel, but when I arrived my birthday iiweekend, the Epic Team completely BLEW ME AWAY! Once I checked in, my friends and I were greeted with champagne and an amazing upgrade!!! I must admit, my guests felt like rockstars...amazing view + stellar service = EPIC TIME!!! Thanks again for ALWAYS exceeding my expectations! See you my next visit!!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 2, 2013
K H
Thanks for your amazing comments. We are thrilled that we ‘blew you and your friends away' with our service and attention to detail. Glad to hear that you had an unforgettable and fun birthday, with bubbly and an upgraded suite. We are looking forward to your return. Please come back soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

This Hotel was spectacular! Every year my friend and I celebrate our Birthday's with a Kimpton Hotel. This one was perfection. Upon arrival we were greeted by the front desk staff with Happy Birthday's and a glass of champagne. They quickly changed our room to a more pleasing room. Once upstairs we received a knock on the door with a surprise Happy Birthday Huge Chocolate Chip Cookie(it took us 2 days to eat). The customer service was to die for. The pool area was fabulous. They placed out towels out, came around with fresh water several times, even brought out a little fruit snack. This was pure luxury. The wine hour was always great. The Concierge Gabriel topped it off. He made reservations for my friends birthday at Trulucks. He made sure she had a fabulous Happy Birthday Dessert surprise at the end. Thank you Epic for making our Birthday's an Epic event!!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nique536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 2, 2013
Nique536
Thanks for sharing your wonderful comments from your stay with us. It makes us happy to hear that you celebrated your birthdays in epic style and you enjoyed the special attention provided by our staff. We truly hope to welcome you back soon, but for sure for your birthdays next year.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 21, 2013

In a nutshell -- swimming pool for hotel guests was too insane with loud music all afternoon -- we managed to go through to the (better) owner's side pool.
No locks on the bathroom doors - really?
Ready for this?................ the valet gave me the wrong car...... same make and model but..... are they parked by price tag?
We're not going back.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Doctorl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 2, 2013
Doctorl13
Thanks for taking the time and sharing your feedback on tripadvisor. We are saddened to hear about your experience and sincerely apologize for the inconveniences you experienced and for not providing you the service you expected and deserve as our guest. We truly hope you will be giving us another chance and returning as our guest.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curacao
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed September 21, 2013

The Epic Hotel was a delightfully new break from my normal " nerar the airport" routine when passing through Miami. While quite familiar with the new, uber-chic Miami depcited in movies and TV, I had no idea how vibrant a real it is - until a single night at the Epic Hotel, conveneintly located near the intersection of Biscayne and Brickell. Future overnights and longer stays will certainly be at the Epic - great staff, very multi-cultural and happening crowd...

Room Tip: Chhose one of the high floors for wonderful views...
See more room tips
Green Features: They certainly go out of their way to observe eco-freindly practices (albeit not sustainable)
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BusinessTraveler5931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 2, 2013
BusinessTraveler5931
Thanks for your amazing feedback. We are thrilled to hear that you were pleasantly surprised with EPIC’s modern design and vibe. It is great to see that you will consider us for future stays. We are looking forward to welcoming you back very soon.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 20, 2013 via mobile

If you have any questions or needs look for the manager Seth Campbell. Certainly he will take care of your trip with special attention.
The hotel is amazing. Zuma fantastic. Breakfast very good and cheap. Facilities all so good. Excelent location.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Luis_rmangini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 22, 2013
Luis_rmangini
Thanks for your great comments. We are thrilled that you had an amazing stay at EPIC and that Seth, our Director of Front Office was very attentive and hospitable. We hope your travels will bring you back to Miami soon again. We would love to have you back as our guest.
EPIC wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Luxury Hotel in Miami
#8 Business Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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