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Kimpton EPIC Hotel
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Reviews (3,554)
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2,349
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1,659 - 1,664 of 3,554 reviews
Reviewed July 1, 2013

We needed to spend one night in Miami before flying on to our final destination, so we decided to try Epic and we were not disappointed.

Check in was seamless, I did a request for a higher/club level floor, which we did receive; the view was breathtaking. Room size was good; comfortable for two persons with two medium sized suitcases and two carry ons. There was more than adequate space and we were not tripping over our bags.

We received prompt help with our bags from the taxi to our room.

We had room service breakfast the next morning. This was delivered promptly and the food was good as well.

Check out was easy. We called for help with our bags and the gentleman arrived in less than 5 mins, and quickly called a cab for us. No complaints with the service we received. Everyone was pleasant and helpful.

My only small complaint is that the some of the towels appeared to be dingy, a bit "well past the sell by date". In all it was a good experience and more than likely we would be returning.

  • Stayed: June 2013, traveled as a couple
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1  Thank Ashele_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded July 7, 2013

AsheleB
Thanks for having chosen us and for your feedback. I am very happy you had such a great experience with our Front Office, the restaurant and the room. Please come back soon.
EPIC wishes / Jacqueline Ploettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

Best trip to Miami ever, from check in to check out, if you like customer service, this is the place. Just got back from a weekend stay and I am still talking about how great the service was. Everybody from the valet to the front desk made sure your stay was enjoyable. Large bathrooms with a soaking tub...Can't wait to go back. Free wine from 5 til 6....

Room Tip: Ask for a higher floor, all views are good
  • Stayed: June 2013, traveled with family
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Thank TBBuc99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded July 7, 2013

TBBuc99
Thanks so much for sharing. I love your comment " If you like customer service, this is the place". We take a lot of pride in our employees and take care of them, hearing your comments makes me very proud.
We can't wait to have you back. EPIC wishes / Jacqueline Ploettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

The Epic in Downtown offers an strategic location, with breathtaking views of the famous Brickell Ave and iconic downtown buildings, the great bilingual staff , helps you all the way at any time :)
A1- Thumbs up

  • Stayed: June 2013, traveled on business
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Thank CessyMeacham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

A wonderful hotel with top notch service. The level of professionalism and attention to detail is what separates Epic from other hotels in Miami. I would recommend this property to anyone traveling for business or pleasure.

  • Stayed: June 2013
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Thank dmulrooney28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

We stayed at the Epic Hotel in Miami Beach and absolutely Loved it! We have twin toddlers and A LOT of baggage. We were greeted with a super friendly and very accommodating staff! Our room was beautiful and the view was outstanding! We would Love to stay there again soon!

Room Tip: 1 bedroom suites are outstanding!
  • Stayed: June 2013, traveled with family
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Thank S M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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