We arrived at 2:55 PM after a horrible flight experience in from Toronto and driving around Miami for about an hour due to bad directions provided by our GPS unit (if you're using Garmin you have to type in the exact address of the hotel rather than look up the hotel by name).
The front desk clerk said our room wasn't quite ready yet. We had been on the go and had not eaten since we got up for our flight at 6 AM. I looked at my watch then I looked at her again and asked what time check-in was. She answered 3 PM and then got on the phone with housekeeping and managed to get us a room on the 20th floor, I believe the room number was 2002. We had reserved a 1 BR suite. On entering the room my attention was immediately drawn to the horribly filthy couch in the living area. I am not exaggerating at all when I say that this couch should have been in a dumpster somewhere. It was so dirty I did not want to touch it, let alone sit on it. In addition to the overall filthiness and dirt, it had what looked to be pink hair dye all over the seat cushions, there was a large pile of crumbs on the chaise section of the couch, and red wine stains from someone's wine glass on one of the cushions. I immediately called the front desk to tell them that we needed to switch our room because of the couch. I also told them that they needed to send a manager up here to look at the couch, and for the price of the room the condition of the couch was completely unacceptable and the room should be closed until the couch is replaced. They could not move us to another room immediately so we went down to the hotel restaurant for some lunch. The restaurant was closed so we ate at the bar. This is when things started to get better. We were served by the bartender, I believe her name was Jaime. She was one of the highlights of our stay at EPIC. We had the pleasure of being served by her twice during our 4 night stay at EPIC and I couldn't recommend her more. After our delicious lunch we went to the front desk and they had moved us up to the same room but on the 21st floor. The couch was still pretty dirty and if I had seen this couch first I probably would have complained about it also, but in comparison to the couch in 2002 it was 100 times better. The rest of the room was fantastic, the balcony was HUGE with an amazing view of Brickell key, the Miami river and the port of Miami. The pool deck was below us on the 16th floor but we didn't hear any noise from it at all. We spent some time on the pool deck, the service was great and the amenities were fantastic. Went for a massage at Exhale spa, that was great too. Overall the room was great once they moved us, we really enjoyed having 2 balconies and letting the fresh air flow through the room. The bathroom was up to expectations for a 4-5 star hotel, very nice. Every time we called for our car to come up the valet brought it right away. Overall except for check in the service was very good and except for the couches the room & other amenities were great. On our last night there was some road noise due to some construction the day before where they had installed this metal plate on the road which bumped very loudly every time a vehicle drove over it. This is not the fault of the hotel of course and I was actually surprised how well the rooms were soundproofed considering the location of our room and the # of windows and doors it had that opened to the outiside.
The hotel really should invest in professionally cleaning the couches in the rooms or replacing them with leather couches which are easy to clean. The dirty couch really left a bad impression in an otherwise great hotel.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton