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“Very Disappointing” 3 of 5 stars
Review of EPIC Hotel - a Kimpton Hotel

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EPIC Hotel - a Kimpton Hotel
5.0 of 5 Hotel   |   270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Downtown)   |  
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Hotel amenities
Special Offer
Up to 20% off your stay
Ranked #6 of 119 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Chicago, IL
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very Disappointing”
3 of 5 stars Reviewed March 9, 2013

Definitely not worth the prices they charge. . .you feel like an anonymous person throughout your stay except for the pool attendants. My phone line didn't work the entire stay but despite asking for it to be fixed and an engineer coming once and saying it wasn't the phone but the line, nothing changed. I called for ice and after 30 minutes called again and was told to go get it myself. . .they claimed they called my room and left a message but I was in the room and there's no message. The tv got horrible reception and I was told it was the tv channel not the tv. The spa pretends it's completely separate from the hotel. . .you can't charge to your room. Definitely not returning here

  • Stayed March 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank DogMomTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (728)
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English first
New York City, New York
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed March 9, 2013

Last year we stayed a week and it was amazing. This year we returned for 4 nights. Once again, the Epic did not disappoint. The desk girls are as beautiful and helpful as ever. They let as check in two hours earlier and let use the facilities. Will definitely return in 2014 to soak up Miami sun at Epic. Stayed in Room 2733. The view was better last year in Room 2708 - opposite side of hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank InnAtSweetWaterFarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 8, 2013 via mobile

The hotel is nice and well located, nice views and great restaurant.
If you are not picky and like party stay here.
I checked in an our room was not done yet, indeed the cleaning ladies where just making the room. The remote dosent work

For me is the perfect get drunk and party hotel, but not a formal elegant and impeccable place.

  • Stayed March 2013
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank aikyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 8, 2013

My wife and I had the pleasure of staying at the Epic for 4 nights after returning from a Caribbean cruise. We booked into a Club Level Waterview room. The Club Level is slightly more expensive, but in out option, well worth it. Our room was well appointed, with a modern feel to it, and a large balcony overlooking the waterway.

Regarding the Club Level lounge, we were made to feel special each time we spent time there. In particular, Oscar & Mary went out of their way to help us. We have stayed at other hotels with 'Club Level' lounges, however, the Epic lounge goes beyond those offerings. Simple things like including all drinks (including alcohol) with no additional charges are appreciated.

We will definitely be back to the Epic, Miami. The service provided at this hotel is exceptional, and sets the Epic apart from its competition.

Room Tip: Club Level is well worth the additional charge.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JetJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 7, 2013

We were very happy with the Epic. We'd planned on staying in South Beach but the appalling prices and tiny rooms put us off. We got a good price at Epic and will certainly stay there again. Our room was on the 23 rd floor overlooking the river - really stunning view from a larger than usual balcony. It was well kept, sufficiently roomy. Only drawback was that TV noise from the room next door penetrated right through the adjoining door. Next time, I'll ask for a room without the adjoining door. Staff were uniformly good - Jean, one of the bellmen, really stood out for his sincere helpfulness. Pool area is nice - not huge but well designed. It's on the 16th floor with more beautiful views,of the river and city.

Room Tip: Avoid rooms with an adjoining door to next room - noisy.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KatKin62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 8, 2013
KatKin62
Thanks much for your honest feedback. I am so glad you were happy with the EPIC, I have immediately passed on your positive feedback to our bellman Jean and he was thrilled having been recognized. Our views are truly amazing and I am pleased you came to the same conclusion.
Please come back soon and let me know prior so I can assist you getting a room which meets your preferences. EPIC wishes
Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

This is one of the best hotels we have ever had the pleasure to stay in. The EPIC in downtown Miami offers incredible service in a luxurious setting. It’s situated amongst the funky high rises of downtown, on the waterfront (and hence with beautiful with sea views), a close walk from Bayside Market Place and only 10 minutes away in a taxi from South Beach so we really did feel like we were getting the best of all holiday worlds.

The hotel itself is very modern - it’s super clean - and has great offerings including Area 31 restaurant and bar where we went on our first night (modern food, beautifully presented and beautifully tasting), wine hour every evening in the lobby (red or white wine served with an aperitif – you can’t beat it!), the pool (comfortable loungers, plenty of towels, water served to you throughout the day and of course if you fancied it (as we did!) cocktails and bar snacks too from the poolside menu)), a well-equipped gym and opportunity to join in some brilliant gym classes (with a discount of 10 dollars off your first class – a discount is also offered to a spa treatment we think but we didn’t take this up), the trendy Zuma restaurant (where we went for the Sunday brunch – unlimited champagne and amazing food for a fixed price per person) and a friendly concierge who gave some great advice about restaurants and things to do in the local area (we went to a superb Italian called Toscana Divino just a few minutes walk away in Mary Brickell Village) as well as in the rest of the city - we also went on the boat trip to see all the million-dollar homes on private islands at a discounted rate by way of a token provided by the concierge and Stone Joe Crab which was really good fun.

Above all of these wonderful things offered by the EPIC what made it stand out above all else to us was the fantastic service – the balance struck between friendliness, professionalism and efficiency was the best we have ever experienced. We can’t quite imagine how anyone would ever stay at this hotel and not think it to be amazing!!!

Room Tip: We stayed on 26th floor, great views.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 8, 2013
Emma M
Thanks so much for your awesome review. Being considered one of the best hotels you have stayed in makes us all very proud. We are all about our employees and take great pride in them. EPIC is about genuine care and service, hence your statement "the balance struck between friendliness, professionalism and efficiency was the best we have ever experienced" is a true very much appreciated compliment.
Please come back soon. EPIC wishes
Jacqueline Ploettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MAssachusetts, USA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 4, 2013

Absolute perfection. I am sitting in my water view room, overlooking a large balcony, after having been coddled from the time I stepped out of my car, walked through the doors being held open for me, whisked through registration and was delivered to my room. Things couldn't have gone more smoothly and the staff could not have been more attentive. The room is very well appointed, and the bath facilities unmatched. I read a few reviews about being able to hear the restaurant activity, as well as inattentive staff. I could not disagree more. I hope you're all lucky enough to be a guest.

Room Tip: I have not seen the city view, but the water view from the 25th is a stunner.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LanghamLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at EPIC Hotel - a Kimpton Hotel, responded to this review, March 8, 2013
LanghamLover
Thanks for sharing the great experience you had with us. I love to hear that you enjoyed our staff and the view from our great balconies. The final comment you made " I hope you're all lucky enough to be a guest." has already been shared with my entire team!
Please visit us again soon. EPIC wishes
Jacqueline Ploettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EPIC Hotel - a Kimpton Hotel

Property: EPIC Hotel - a Kimpton Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Luxury Hotel in Miami
#5 Spa Hotel in Miami
#5 Romantic Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:5 star — EPIC Hotel - a Kimpton Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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