We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Fantastic hotel experience” 5 of 5 bubbles
Review of Kimpton EPIC Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Kimpton EPIC Hotel
Ranked #10 of 124 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic hotel experience”
5 of 5 bubbles Reviewed December 14, 2012

Recently had the pleasure of staying at The Epic Hotel Miami and all I can say is Wow!! From the moment you step into the lobby entrance the friendly staff and modern opulence transports you into a world removed from the hustle and bustle of the work day and offers a soothing hotel experience through outstanding hospitality and pleasing aesthetics. The rooms and beautiful and comfortable and look out onto the breathtaking city skyline and water views of Miami. My favorite part of the stay was having a delicious breakfast on their restaurant terrace looking out to a sea of skyscrapers under the warm morning Florida sunshine. The Epic is a must stay hotel if you are visiting Miami.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DBMiskit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 15, 2012
DBMiskit
Thanks for your fantastic feedback. We are happy to see that from the first moment on you felt relaxed and pampered. …and we agree with you, enjoying a healthy breakfast on our roof top terrace, is a perfect way to start your day.
We are looking forward to welcoming you back. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,046 reviews from our community

Traveler rating
    2,104
    613
    178
    91
    60
See reviews for
595
1,127
140
669
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (759)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oakland, MI
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 14, 2012

Hospitality is the key word, "Epic" indeed is the Epic Hotel! First Impressions spoke the truth as Monica, our hotel operater helped make our reservation with a smile in her voice. We arrived early in the day and were immediately accomodated with an incredible room overlooking the water. Jen, at the front desk even called to check if we were happy with our room! Seth, the front desk manager was friendly and helpful in setting up our next visit.

The pool area is a vacation oasis. Sectionals with pillows, lounging beds, and two pools with a view of the city give one a sense of being away from it all. The food poolside was tasty, too!

Our room was very comfortable with a great seating area, a minibar refridgerator and a Kherig coffee maker! Towels thick and plush, comfy sheets, very clean.

Our son attends school in the area. You can be sure we've found our "home away from home" for our future visits. I reccomend this hotel highly - and I am fussy!

Room Tip: Water view stunning. I asked for one.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sheree P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 15, 2012
Sheree P
Thanks for your ‘epic’ review. We appreciate your kind words about our friendly and welcoming staff, our relaxing pool area and our comfy and spacious room, equipped with all you need to make you feel at home.
We are glad you have a ‘reason’ to return and we are looking forward to your next stay with us.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kampala, Uganda
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed December 11, 2012

We checked in during the Miami Art Basel and the hotel was one of the sponsors, but I don't believe that gives it any excuses for poor service. We had a junior suite and amazingly there was no coffee making machine in the room or any bottles of water. The bottled water eventually appeared in our room after 5 days. A tray of leftovers from room service stayed on our floor level for over 36 hours before being removed.
We were given vouchers for a free breakfast, but the downside of this is that the waiters become reluctant to serve you after your first visit, i guess because they know there is no chance of a tip?
We were given a key to our mini-bar and told it would be refreshed daily. There was a key already in the fridge when we arrived and the bar wasn't 'refreshed' until day 5 - same as for the bottled water.
The windows aren't double glazed so you can hear everything going on outside.
On a positive note, the concierge knows his stuff and is very helpful.
This place is only good as somewhere to rest your head in my opinion - eat out and make sure you come back with your own supplies in case the mini bar or water hasn't been 'refreshed'.
A poor experience in a fantastic city.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Lyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 12, 2012
Lyn H
Thanks for sharing your feedback from your stay. We are disappointed that we were not able to meet your expectations while you were staying with us. Therefore, we sincerely apologize. We hope you will be giving us another chance when visiting Miami again, as we would like to provide the service you expected and deserve as our guest.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville Beach, Florida
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 9, 2012

We stayed at the Epic hotel for a weekend getaway, we live in Florida and were able to get a great rate for a suite under the Florida resident rate.

From the moment we checked in the staff was extremely friendly and made us feel like home. The hotel is pet friendly, so we brought our dog and everyone played with her. We were not able to check in until 4:30 pm, which was a little bit of inconvenience, however we got a credit to be used in the hotel and we had champagne and strawberries waiting in the room, which was a nice touch.

The room was very spacious with a separate living room area and bedroom. The views were amazing over Brickell. The bathroom was nice and well equipped with a tub.

We had some treatments at the Exhale spa, we did enjoy the experience and again the staff was very friendly. We had dinner at Zuma and the food was amazing as well as the ambiance, I absolutely loved the miso cod.

The hotel was very busy as any hotel in Miami and sometimes service can be compromised but this never happened at Epic hotel. We have stayed at other hotels in Miami and Epic is our favorite hotel.

The Viceroy hotel is nice too, however the customer service is far superior at the Epic Hotel. We had breakfast at the Area 31, which was fine, the view was the best.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josep G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 12, 2012
Josep G
Thanks for your amazing review. It makes us very happy to hear that you enjoyed your stay at EPIC and that you rated us one of the best hotels in Miami. We are glad you had the chance to get pampered at Exhale Spa and enjoyed your dinner at ZUMA restaurant.
Please be our guest again when returning to Miami. We are looking forward to welcoming you back.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 8, 2012

The Hotel check in process was quick and efficient the location of the public rooms was very accessable I loved the morning coffee in the lobby but if you preferred you could call for a coffee pot to be sent in to the room. Afternoon cocktails in the lobby was also fun. The room was very comfortable and the Housekeeping was the best. I traveled for business but look forward to visiting the Epic as a tourist thge next time.

Room Tip: Water front is the best
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Inca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 12, 2012
Inca S
Thanks for your wonderful comments. We appreciate you stayed with us during your business trip. We are looking forward to your next visit.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, MI
1 review
5 of 5 bubbles Reviewed December 8, 2012

beautiful views, comfortable modern rooms with great bathrooms, super friendly everywhere on this property. what else do you want? Oh, great location. The bar on the 16th floor is chic. Awesome pool that is sunny all day. great price!!

Room Tip: just ask the front desk
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ontheroost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 12, 2012
ontheroost
Thanks for your great comments. We are happy to see that you had a fun and relaxing stay and enjoyed our attentive and friendly service. Our roof top bar and restaurant is definitely a fun place to be, either for happy hour – the best in Miami – or for a romantic dinner. We are glad you had a great time and we are looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Park, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 7, 2012

I stay in hotels on business pretty much from Sunday through Thursday and I have got to say that the Epic Hotel in Miami is my favorite. The hotel staff always are warm and friendly and, simply, the best! Somehow they always make me feel as though I am an old friend just coming to visit, even when I haven't been back in months. My favorite thing about the Epic is the guestroom bathrooms. They are beautiful, clean and huge. I stay in a lot of 4-5 star hotels and I must confess the Epic bathrooms are the best! I love that one can take a luxurious bath and watch the flat screen TV through the open window into the main guestroom at the same time. I also LOVE the restaurant "Area 31". What can I say -- it is outstanding. The Chef is fantastic and the service is what one would expect from any Kimpton Hotel -- excellent. The pool deck is incredible with 3 pools and a gorgeous view of the ocean channels. And I am very impressed with the fitness center and the fact that I can take their yoga classes while I am staying at the hotel (for a small charge). All in all, I can't say enough about this hotel. The Epic Hotel is one of Miami's best kept secrets! Shhhh.

Room Tip: Definitely opt for an ocean view room.
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marilyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline P, Manager at Kimpton EPIC Hotel, responded to this review, December 12, 2012
Marilyn L
Thanks for sharing your wonderful feedback from your stay at EPIC. We appreciate your kind words regarding our warm and friendly staff, our comfy rooms and stunning pool deck. Thanks for dining at AREA31 restaurant, where Executive Chef Michael Reidt creates an amazing dining experience with his culinary team.
We are looking forward to welcoming you back ‘home’ soon again.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Miami hotels
Coconut Grove
InterContinental Miami
Downtown
JW Marriott Marquis Miami
Downtown
Hampton Inn & Suites by Hilton - Miami/Brickell-Downtown
Show Prices
Show Prices
Show Prices
Downtown
Mandarin Oriental, Miami
Downtown
EAST, Miami
EAST, Miami
#1 of 124 in Miami
4.5 of 5 bubbles 198 reviews
Downtown
Four Seasons Hotel Miami
Show Prices
Show Prices
Show Prices

Been to Kimpton EPIC Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#8 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Hotels.com, Travelocity, Odigeo, Priceline, Cheap Tickets and Jetsetter so you can book your Kimpton EPIC Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Epic Hotel Kimpton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing