Something is wrong at the Epic. I've stayed on the club level before (and was a big supporter on Trip Advisor) and this past stay (7 nights) was a disappointment. Firstly, room at checkin was "off." Radio didn't work and left bathroom sink was clogged. Mattress was lumpy and bed was never quite made properly (despite leaving 20$ tips every other night for housekeeping). What was truly perplexing was that after leaving laundry on the second day they omitted to give me new laundry bags and/or laundry forms. I subsequently requested from the "club level" concierge that new bags be left in my room. They never gave me more bags despite requesting every day. Bizarre! I actually had to carry my laundry through the hotel to the concierge and ask for a plastic bag on 3 different days. I also requested an additional "Duvet" which I used every night but was never actually added to the bed. They would simply leave it on a chair. The final amusing anecdote was when I had the "Do not disturb light " on the laundry service came and knocked on my door and then proceeded to call me in the room repeatedly. No nap for me. Ultimately, I have had good experiences and hope this is an outlier and I was just in the wrong room on the wrong week.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton