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Kimpton EPIC Hotel
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Reviews (3,554)
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2,349
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All reviewswine hourzuma restaurantclub levelexhale spadowntown miamisouth beachwater viewrain showerpool areapool staffroom servicelarge balconycity viewbeautiful hoteljunior suitewhole foodsvalet service
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2,133 - 2,138 of 3,554 reviews
Reviewed March 1, 2012

Outstanding hotel!
I stayed there in my first visit in Miami just after the opening at spring 2009.
As a "Kimpton in touch" member I was offered an extremely good deal! so I spent there the whole weekend!

First TIP: forget the Junior suite with the city view!
Although the simplest room is well designed with luxurious atmosphere and very enlightened the water view is the "Ace" of this hotel!
ask for high room in the center of the floor - I have got room 2606 and I could stay at the balcony for hours!

The stylish pool is full of beautiful people like in MTV clip :-)
The whole hotel is like came out from a MTV clip even the staff with their
light blue uniforms was so helpful and warm and always smile.

Second TIP: join "kimpton in touch" its free and you get free internet/wifi.

Two things you need to know:
1. there is no much parking near the hotel, Nevertheless I found the valet service very efficient and satisfy.
2. Its in down-town Miami - don't expect for sandy beach (all the staff was spoke about "the guy who walk by foot to Miami beach and beck" after I did it, its nice walk but I won't do it again).

Just go there and get best Experience - surely you will have story to tell about back home.

Room Tip: Room looking the water on hige floor is the best!
  • Stayed: April 2011, traveled solo
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4  Thank Assi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded March 7, 2012

Assi A
Thanks for your great comments and for sharing some EPIC insider tips with other travelers. We appreciate your loyalty to Kimpton. As a Kimpton In Touch member you have lots of perks, receive complimentary internet for your entire stay and even can ‘raid our minibar’. EPIC is a very trendy hotel, yet with a very personalized and attentive service. We are happy your stay was exciting and fun. …and here is our inside tip: next time you visit, just jump in a cap or take public transportation – EPIC is just a few minutes from the Miami Beaches and South Beach.
We are looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager

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Reviewed February 28, 2012

My family and I stayed at the EPIC last week and were very happy with this beautiful, new hotel. It used to be you had to go to South Beach to find fun in Miami - not anymore! One of the best sushi restaurants in the city is in the hotel, and I can't recommend enough the outside cocktail lounge overlooking the yachts docked nearby. Area 31 (on the 16th floor next to the pools) serves a reasonably priced breakfast and lunch, and is quite the party space after dark. The pools were very warm, and the crowd around the pool was mellow. Rooms and bathrooms are lovely, and wifi is free if you join the customer loyalty program. We liked it so much we looked at the apartments and townhouses located in the tower - very pretty and well priced.

Room Tip: Area 31 rocks at night, and even with the thick glass we could hear the party (our room was directly above); for a quitter room, request to be away from Area 31.
  • Stayed: February 2012, traveled with family
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Thank frequenttraveler9724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded February 29, 2012

frequenttraveler9724
Thanks for your amazing feedback. We are thrilled to hear that you liked your stay so much that you are looking in to purchasing your own apartment at the EPIC Residences. EPIC is definitely the place to be in Miami. We do not only offer state of the art amenities, but our central location makes it very easy to explore Miami and its neighborhood - by foot or car.
We are looking forward to your next visit, either to dine in ZUMA or our signature restaurant AREA31, or as our hotel guest.
Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager

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Reviewed February 26, 2012

We stayed at the club level where personal attention at the reception was great. However during our whole stay the receptables in the bath room did not work despite twice having called in engineering. One day we tried to get lunch on the terrace of Area 31 adjacent to the swimming pool area. We bypassed the normal entrance and they just let us sit there for 25 min although they passed us several times. It showed a lack of respect for their customers. At least they could have indicated that we needed to follow the proper entry. I would not say this was
indicative for the overall service level because many others were really trying to give the best of themselves. However for the price paid the value was not there.

  • Stayed: February 2012
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1  Thank Evhsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded February 29, 2012

Evhsf
Thanks for sharing your comments. We are sorry we fell short on providing you attentive service, but we are happy your overall stay was enjoyable and the club level team took good care of you.
We would love to have you back as our guest, to show you we can do much better than your previous experience. Please return soon.
Best wishes,
Jacqueline Ploettner, Resort Manager

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Reviewed February 24, 2012

We stayed at Epic for 6 nights and loved every minute of it. From the moment we arrived, staff was very attentive and made sure that all of our needs were met. Quiet rooms, comfortable beds, luxurious bathroom, wi-fi, beautiful view...it all added up to a fantastic experience. The only downside of this hotel is that it is the location. We like to get out and walk around to experience the city and find great shops and restaurants and there is not much around the hotel to enjoy. We ended up taking cabs to South Beach and the Brickell area to find the atmosphere that we like.

  • Stayed: January 2012, traveled as a couple
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Thank love2travel040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded February 25, 2012

love2travel040
Thanks for such a fantastic review. We are thrilled to hear about your wonderful experience at EPIC, from our staff service, to our comfy rooms and amenities. We are very centrally located in downtown Miami, just a short drive away from South Beach, Coral Gables and the Design District/Midtown. We are glad you loved every minute of your stay and looking forward to your return.
Best wishes,
Jacqueline Ploettner, Resort Manager

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Reviewed February 22, 2012

The Epic met every expectation of a luxury hotel. The staff were professional and caring, the view from our room-absolutely spectacular. The room is so very classy, I took notes for my home. The decor is just exquisite. Pool and deck looked incredible-on the river with boats going by. Did not have time for a swim. Room service AM coffee on time and generous portion size.

I cannot wait to return!!!!!!!P.S .FRETTE linens-does it get any better?

Room Tip: water view
  • Stayed: February 2012, traveled as a couple
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Thank Ira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded February 23, 2012

Ira S
Thanks for a perfect review. We are thrilled you had an amazing time, loved our rooms and bedding with luxurious FRETTE linen and our modern décor.
It is definitely fun watching yachts and large boats passing along Miami River, next to our hotel. We are glad you felt pampered by our staff and our services offered.
We are looking forward to your next stay.
Best wishes,
Jacqueline Ploettner, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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