We stayed at the club level where personal attention at the reception was great. However during our whole stay the receptables in the bath room did not work despite twice having called in engineering. One day we tried to get lunch on the terrace of Area 31 adjacent to the swimming pool area. We bypassed the normal entrance and they just let us sit there for 25 min although they passed us several times. It showed a lack of respect for their customers. At least they could have indicated that we needed to follow the proper entry. I would not say this was
indicative for the overall service level because many others were really trying to give the best of themselves. However for the price paid the value was not there.
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton