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“Exceptional service, great hotel” 5 of 5 bubbles
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #10 of 124 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Southampton, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Exceptional service, great hotel”
5 of 5 bubbles Reviewed September 25, 2011

We had a club level room giving us access to the club lounge where the staff (particularly Jean) were exceptionally helpful, friendly and efficient, making our stay very enjoyable. The hotel is nicely designed (modern) and room very spacious. Pool area was really cool, very glamorous and had a cold pool (normal temperature) as well as a hot pool (too hot to swim lengths in but fine for posing!). The pool was noisy (loud music with a dj) on one day but it was labour day weekend so not sure if this is usual. Location downtown was fine, easy to buses (although everyone recommends not to use buses, we used several and were fine). Well worth getting a club level room for the lounge where they are very generous with complimentary food and drink (alcohol included).

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mushette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 27, 2011
Mushette
Thank you for your fantastic feedback. We appreciate your comments about our exceptional and friendly service. We are glad you enjoyed your modern and comfy guest room, as well as all other amenities EPIC has to offer.
We are happy you found our pool area glamorous and fun. DJ’s are only invited on very special occasion or events, otherwise our pool deck is very tranquil and with slow background music very relaxing.
We hope you will be returning as our guest in the near future.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,049 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (760)
Date | Rating
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English first
Swindon, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed September 24, 2011

Well what can I say that has not been said already.

The Hotel Epic was our first stop on an east coast tour of America and it was the best hotel of the trip, and started our Holiday with a plus.

First of all they upgraded our room to a sea view room as it was our anniversary, so a big thank you to the staff for that.

The Staff are very friendly and helpful and even though this is a high end hotel, you never feel as though you do not belong or that you are being looked down at.

The rooms are fantastic, large and clean and they have a cut out in the bathroom wall to the bedroom so that you can soak in the bath and watch TV at the same time, so cool.

We only ate once at the hotel but the food was great and yummy.

As per a previous review the valet parking is quick and simple, and although I did think it was expensive I soon learned from the other hotels we stayed at on our tour that actually it was reasonable.

We will definatly be back to MIami and will stay at the Hotel Epic, and will now really consider Kimpton hotels in other locations.

Thank you to all the staff for making our vacation very special.

Room Tip: Upgrade to a sea view room its really worth it.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ALISTER2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, October 2, 2011
ALISTER2
Thank you for your kind words and naming us as ‘the best hotel you stayed during your entire vacation’. We are so happy we made your anniversary extra special and unforgettable. Thank you for your nice words regarding our staff service. We are glad our staff made you feel extra special, by providing an intimate and personalized service.
We are looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lima, perú
Level Contributor
1 review
5 of 5 bubbles Reviewed September 23, 2011

I have already been to the epic a few times and I'm going back again in a couple of weeks. this trip is different because it's the first trip we take with our 18 month old baby, and that really changes things, so I sent an email to jacqueline ploettner, the resort manager, who had taken excellent care of my parents and sister when they were at the epic a few months ago. I let her know we were traveling with the baby and she immediately asked if we wanted a crib, fridge and/or microwave and if there was any other thing we might need to make our stay as comfortable and pleasant as possible.
since then I've send her some more emails because there have been some changes on our reservations and on the flights, and she has been great at handling this stuff and making us feel like we were really important customers. the thing that has been more consistent all the times I've been at the epic is the amazing service, I'm so happy to see this has not changed (even if I'm not there yet!).
we are counting the days until our first family vacation at the epic (and will post another review when we get back home)!

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank uchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 27, 2011
uchi
Thank you so much for posting such nice comments. It is my pleasure to personally assist you, to ensure your upcoming visit at EPIC will be exciting, fun and unforgettable. It is very important to me that all of my guests feel comfy and ‘home away from home’.
My team and I can’t wait to welcome you and your family to EPIC.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 23, 2011

We chose this hotel partly because of the reviews on TripAdvisor and partly because we have also stayed at the Kimpton in San Francisco - which we also found to be a great hotel.
There's not much I can add to what has already been said - this hotel is definately one of the best we have ever stayed in!
As a Kimpton member we were upgraded to a Bayview room - and what a view!
We arrived after a long flight from London, our car was swiftly taken away for parking and we were checked in with courtesy and efficiency.
The room was enormous - and spotless.
We went down for a drink in the bar and then took a drink back to our room and ordered some room service. The food was good and arrived quickly.
We were only in Miami for 2 nights so didn't get to try the pool or attend the drinks reception but throughout our stay I have nothing but praise for the service we received.
I think the secret to the Kimpton is the staff. Sometimes you feel in some hotels that staff are being polite because it's their job - well it is - but here we felt that they really wanted to help and ensure that you had a good stay.
I can only say that if you're going to Miami then don't hesitate in booking The KImpton.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 27, 2011
Janet176
Thank you for your amazing comments. We are so glad you had a fantastic time and enjoyed your spacious room with stunning views over Biscayne Bay and Miami. We are glad our staff made the difference and assisted you to make your stay relaxing and enjoyable. We would like to thank you for being such a loyal Kimpton member.
We are looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Traverse City, Michigan
2 reviews
5 of 5 bubbles Reviewed September 23, 2011

This hotel stands out in excellence in every category. The cleanliness, roominess, functionality, lovely decor and comfort of the rooms make for the most pleasant of stays.
Every single person on the staff had a smile and warm greeting. The door people were especially helpful and cheerful. The front desk personnel are happy, knowledgeable and in control, making everyone around them feel good.
Valet service was quick and easy. The Exhale Spa is outstanding.

Room Tip: All rooms were good
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  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank j k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 27, 2011
j k
Thank you for your excellent review. We are happy to hear that you loved our hotel and had a very pleasant stay. We are glad our staff was warm and welcoming and made you feel very special. We appreciate you kind words regarding our Valet service and Exhale Spa.
Please visit us again.
Kind regards,
Jacqueline Ploettner, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 22, 2011

This hotel have everything, in fact you don't have leave on less you want to see a little of Miami. The service and the staff are absolutely wonderful, hte room was big, clean and had everything what would be expected in a room. The bathroom was perfect and so clean. The pool area is very nice adn unless you love sand betwin your toes, stay there. The food at the hotel is very good: I felt I had very good value for my money.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BR2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 24, 2011
BR2468
Thank you so much for your kind feedback. We are happy you truly enjoyed your stay with us and loved everything EPIC has to offer - from our luxurious guest rooms with stunning views, to our pool area and restaurants.
We are looking forward to your next stay with us.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 22, 2011

I have been staying at the Epic hotel every week since June. I spend a few days in Miami each week and tried a few hotels ... The EPIC wins hands down. Like all Kimptons it has style and panache. I just enjoy walking into the hotel, and the greetings from all the staff are amazingly warm and welcoming, this occurred from the first visit on and gets better and better - they feel like family. The rooms have everything you need and all spacious and well maintained and most important comfortable, with many having spectacular views of the Bay. They have not one but two 5 star restaurants and service and food are fit for foodies. Pool areas, and gym and spa also top class. Hard to say more a great place to stay one time or week after week and the welcoming gratis wine party each evening is a treat rarely found.

Room Tip: high floors facing the Bay are the best, all have balconies with tables a chairs.
See more room tips
  • Stayed June 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank discretetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, September 24, 2011
Discretetraveler
Thank you so much for your awesome comments. We are so glad we were able to provide a home away from home, with our comfy and spacious rooms and our warm and welcoming staff. We are thrilled you loved our pools, restaurants and Exhale Spa. We are looking forward to mingle with you during our hosted evening wine hour again.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#8 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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