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“Beautiful property, but the EPIC team made all the difference!”
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #24 of 128 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Reviewed June 9, 2011

I don’t know where to begin to tell you how appreciative I am of the amazing team at the EPIC! We had an event there the last week of May, that was, well, perfect! Due to some challenging economic times, at one point after we had been working with your team, but prior to the event, they almost cancelled the event due to budgetary constraints. We pleaded that the value of the event would far outweigh the cost, but as a result the pressure was on!!! We had to create a flawless, meaningful event, and with the help of the EPIC team, we did just that!

The property, itself, is lovely and classy. I was proud to have people pull up to such a beautiful place. However, it truly was the people at the EPIC that made the event so positive and meaningful. From the doormen to the concierge to the front desk to housekeeping, and especially the event staff (conferences, banquet, etc.) everyone was so kind, patient, helpful, and went out of their way to make you feel welcome and as if their whole world revolved around you!

During the closing of our meeting, we surveyed our attendees to gather their feedback. Some of the comments shared…
“Everything was perfect!”

“Keep it in Miami!!! This was a wonderful hotel!”

“Make Miami an annual destination.”

“Same location – great in so many ways.”

“Location, location, location!! Great job!”

Thank you. Thank you for such a wonderful experience. Thank you for making me and our leadership that fought to not have the meeting cancelled look good when it truly was your team that excelled! Thank you for hiring the best people! You have a special team working at your property. I say team because they truly work together, helping each other, doing whatever needs to be done to ensure a great client experience. Being in the service industry, I wanted you to know how much I and others recognized and appreciated that! You are a first class organization with top notch people. You should be proud. I know that I was very proud to be working with you.

  • Stayed: May 2011, traveled on business
    • Value
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2  Thank Sarah48324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 10, 2011

Sarah48324
Thank you so much for your wonderful comments. We are proud and happy you had a great event and successful meeting at the EPIC. We appreciate your feedback about our team and we are thrilled to hear, that because of our attentive service, your guests would like to make the EPIC your destination hotel. We are looking forward to welcoming you and your guests back to the our hotel in the very near future.
Kind regards,
Jacqueline Ploettner, Resort Manager

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2,324 - 2,330 of 3,449 reviews

Reviewed June 9, 2011

My husband and I stayed 3 nights on the club level.

Gene, Mark & Lucia were a delight to meet, we felt safe with Gene around he is extremely good at his job and very organised. Mark is one of the most hardworking and pleasant people we have met, very attentive and Lucia was a lovely lady.

The hotel is very modern, good location and very clean. The club level was worth the price, the breakfast had everything you want, and even the lunch time offering had sandwiches. We are not night owls so decided to stay in the lounge in the evenings and it was very nice to be able to relax on the balcony with a drink. It was great for us; we just popped out early evening for a meal then spent the rest of the evening in the club lounge. It worked well for us.

The only problem we had was that my husband did take the time to email ahead of our stay to request a room without a connecting door, but of course it had one! So we spent all three nights sleeping with ear plugs in! On hindsight we should have complained and moved but we were on the road a while and I got scared driving in South Beach (due to the hip hop week it was extremely busy) I just wanted to relax and didn’t have the energy to complain about the connecting door! I don’t know why hotels put them in so many rooms, you may as well just share a room with the people next door you can hear everything they say and I didn’t fancy listening to the TV at 4am in the morning!

Kimpton hotels are such a good chain, we stayed at Vero Beach earlier in our road trip and that was such a different hotel compared to the Epic which is nice when it’s all part of a chain.

We did a city tour and an everglades tour during our stay it was well worth it. The Everglades trip was very enjoyable and exciting.

Thank you to all of the club level staff who made our stay very enjoyable.

Room Tip: No Connecting doors
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  • Stayed: May 2011, traveled as a couple
    • Value
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1  Thank AmAstley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 10, 2011

AmAstley
Thank you so much for sharing your feedback from your stay. Please accept our sincerest apologies for the inconvenience you experienced regarding to the room with a connecting door. We wished we would have known – we would have loved to provide you with a room of your preference to guarantee you a good night sleep. We are glad you’re your overall stay was pleasant. Thank you for sharing that Gene, Mark and Lucia were attentive and provided an upscale club level service. We hope to welcome you back to EPIC very soon.
Kind regards,
Jacqueline Ploettner, Resort Manager

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Reviewed June 8, 2011

We stayed at the Epic for one night to attend a wedding. The room was beautiful with a lovely view of the Miami River and the bay where we saw cruise ships departing Miami. The pool area was very nice but it was too windy of a day to enjoy going in the water; after 2 pm or so, the sun goes behind the building and the pool area is in shade the rest of the day so if you want a tan, go before 2! The employees were very attentive. The bathroom was great! I highly recommend this hotel if you are visiting downtown Miami.

  • Stayed: June 2011, traveled as a couple
    • Value
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Thank nanciface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 10, 2011

nanciface
Thank you so much for your nice comments and for recommending our hotel to other travelers. We are glad you had a wonderful time and enjoyed the stunning views from the EPIC of downtown Miami, Miami River and the Port of Miami.
We hope you will be visiting us again.
Kind regards,
Jacqueline Ploettner, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2011

Since i have an office in Miami, i travel there quite often. This was my first stay at the Epic and i can tell you it was the best experience I had in my 18 years in traveling. There is always something to do weather it be at night or during the day. The roof top pool and the night life is amazing. The view of the harbor and the city is amazing. The roof top pool is immaculate and a wonderful place to relax after a hard day of working. I would recommend anyone who travels or just looking to get away to stay at this hotel. It will be hard to top this hotel. Classy, friendly, comfortable and spectacular views of Miami.

Room Tip: Rooms that face the harbor have the best view
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  • Stayed: June 2011, traveled on business
    • Value
    • Location
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2  Thank Coface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 10, 2011

Coface
WOW-what great comments. Thank you for naming us ‘the best hotel in the US’ – we are definitely honored! We are glad you were impressed with our hotel, our relaxing pools, spectacular views and exciting nightlife.
We are looking forward to your return.
Best wishes,
Jacqueline Ploettner, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2011

Immediately upon arrival, we could tell this hotel was going to be special. The outside/lobby area was amazing. Every single member of the staff was super friendly, attentive and would cater to any request we threw their way. We stayed in the waterview king room on the club level floors. The club lounge had complimentary breakfast, small lunch, cocktail hour, etc. It was WELL worth it. The price is such a steal for the quality of hotel this place is. We spent 3 days lounging and drinking at the pool. We ate at both restaurants (Area 31 and Zuma) and both were amazing. We also had a couples massage at exhale spa. Once again, another amazing service provided by the staff at Epic.

Room Tip: Book the club level. You will not be disappointed.
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  • Stayed: June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank center2511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 10, 2011

center2511
Thank you so much for your amazing review. It is great to hear that you were impressed with our hotel and our service. We are happy you enjoyed your dining experienced at Area31 and at Zuma and had a wonderful and relaxing time at Exhale Spa.
Please be our guest again.
Kind regards,
Jacqueline Ploettner, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2011

I stayed in this hotel when my company had arranged a 3 day event in this hotel. The hotel rooms were very spacious, clean and had a wonderful view of downtown Miami. You could walk to Bayside-market under 5 mins from this hotel which made shopping very accessible. Most of downtown clubs are within a mile so makes it a favourite hotel for late-night birds.
Food was awesome and they have a very good spa, will recommend deep tissue massage.
Very friendly staff who go all the way to make your stay a pleasure.

  • Stayed: March 2011, traveled on business
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Thank VnKy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 15, 2011

VnKy
Thank you for sharing your feedback from your stay. We appreciate your kind comments about our staff service, our spacious rooms and EPIC’s location to local attractions, bars and night life. We are glad you felt pampered in Exhale Spa and enjoyed your dining experience in our restaurant.
We are looking forward to welcoming you back very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2011

A work trip and corporate travel planner delivered my colleagues and me to the EPIC hotel in late May/early June 2011. I'd had pleasant stays at Kimpton properties previously, but this one was the best. The room was tremendous, with great views of Miami's high-rises and waterways, and the accommodations were classy and comfortable.

Service was outstanding, friendly and eager to help. There was a buzz about the lobby, especially in the evening, that actually made the stay enjoyable -- Miami is a lively city and this was an exciting place to stay. But sleep was easy to come by on the quiet floor where my room was located.

Have traveled to Miami many times and rarely have had memorable hotel experiences. This one at the EPIC changed that tradition. Well done!

  • Stayed: May 2011, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank harrycarayChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this reviewResponded June 10, 2011

harrycarayChicago
Thank you so much for sharing your comments from your stay. We are thrilled you find our hotel as one of the best hotels you stayed and describe our rooms as breathtaking, classy and comfortable. We are glad your stay at the EPIC was memorable and exciting. Please visit us again.
Best wishes,
Jacqueline Ploettner, Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Miami
#5 Romantic Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#8 Spa Hotel in Miami
#11 Luxury Hotel in Miami
Price Range: $210 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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