My wife and I stayed here in early May. We picked Kimpton because of its brand name. The hotel is in a great location, right by the water in downtown Miami. A short ride from the airport, short ride from the Macarthur causeway to take you to South Beach and walking distance from the American Airlines Arena and Bayfront Park. The front desk staff, especially Elisa, was very helpful, changing our room without questions when we expressed displeasure with the view. At the end of our stay she again extended our checkout time. The room was extremely comfortable, large shower, great bed and perfect view over the river and Biscayne Bay. We were on the 25th floor. We could even see the pools on the 16th floor directly below us.
Now here is the bad news. The restaurants in the hotel, and I expect hotels at this $200+ price range to have great restaurants, are poor. Our lunch at Area 31 was pleasant, but when we went for dinner, we asked for one vegeterian dish (not on the menu) and we clearly stated that we wanted to share the dish. They bought two individual plates with exactly 4 bites of food, annoyingly small portions, but we didn't complain since we thought it was one dish split into two like we had asked. When the bill came, they had charged us for 2 dishes, $26 each. We complained and they said it was two separate dishes and the restaurant does have very small portions. All this, left a bad taste in our mouth.
The other restaurant Zuma, was the worst. Apparently it has a reputation for being great but our experience left us almost ready to sue. We returned from our Everglades trip, so in summer clothes, and before going up to our room, we stopped at the restaurant to make reservations for later that night. The guy at the door, was rude and told us to freshen up and then come down to make reservations. I fought and told him to let me in, and then the guy at the front, told me that the wait is 30 minutes and that he would call my cell and we could come down. 45 minutes later, no call, but we went down. Since we were "fashionably dressed", though my wife is pregnant and so no heels, the door guy didn't make a fuss. We went in, and asked for the table and the guy told us it would be another few minutes. Another 30 minutes went by, at least 3 more parties arrived, got seated, and one I noticed, much to our astonishment, even slipped something to the guy and got seated before us. When I went up, he asked us if we'd like to go to the bar, clearly knowing that we can't since my wife was noticeably pregnant. My wife at this point was fed up. We went away, hungry. Nearly 2 hours later he called and said a table was available. He lost our business that day and will never get it back. I don't want to accuse them of discrimination, but want to make it clear that giving a false time, is a big fault if you're managing the tables. Your first task is to learn to give accurate expectations. 15 minutes either way is acceptable but 30 minutes can't turn into more than 2.5 hours.
Overall, I would only recommend this hotel, if you want a good location and don't mind paying just for that. Stay but don't eat. I learnt that Zuma is only leasing space from the hotel, but as far as a guest is concerned, the restaurant belongs to the hotel and part of the experience and a poor one at that.
- Official Description (provided by the hotel):
- EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton