Where to start? The email a week before our arrival with greetings and a request for anything we might need to make our stay special from Gene Ruotolo the "Club" level concierge. I told them it was our first visit to their city and we'd be celebrating our 20th wedding anniversary. Upon arrival we were escorted to a personal check in with Gene at the Club desk on the 29th floor. We asked him if he could get us a reservation at Zuma, the world renowned restaurant located in the hotel. He said he'd try but they were usually booked up 30 days in advance. We then went to our room and found a chilled bottle of fine Champagne and two flutes. The rooms were fabulous, beautifully decorated and appointed. Everything from flat screen HD TV, computer with free internet access, thick robes, slippers no detail missed. After a nice dinner at Area 31 their in house restaurant located on the 16th floor we went back to the club lounge and found a full open bar. We found out that the amenities of the club level include the open bar from 7 to 11, breakfast , lunch and after dinner snacks. Incredible!! We had after dinner drinks and a cigar on the patio overlooking downtown Miami, Biscayne Bay and the Miami River. I have to mention Raquel one of the great staff at the club lounge. She made us feel like royalty and I cannot compliment her enough. Throughout our stay her service and humor were the frosting on the cake of our visit. Gene Ruotolo our concierge gets equally high marks for service and attitude beyond the ordinary, By the way he managed to get us the coveted reservation at Zuma. As they are in but not part of the hotel that's another review. 5 stars is not enough for this fantastic hotel!!
- Official Description (provided by the hotel):
- Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more less
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- Also Known As:
- Epic Hotel Kimpton