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“Best Ever!!!” 5 of 5 bubbles
Review of Kimpton EPIC Hotel

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Kimpton EPIC Hotel
Ranked #10 of 124 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
Sacramento, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Best Ever!!!”
5 of 5 bubbles Reviewed April 30, 2011

Where to start? The email a week before our arrival with greetings and a request for anything we might need to make our stay special from Gene Ruotolo the "Club" level concierge. I told them it was our first visit to their city and we'd be celebrating our 20th wedding anniversary. Upon arrival we were escorted to a personal check in with Gene at the Club desk on the 29th floor. We asked him if he could get us a reservation at Zuma, the world renowned restaurant located in the hotel. He said he'd try but they were usually booked up 30 days in advance. We then went to our room and found a chilled bottle of fine Champagne and two flutes. The rooms were fabulous, beautifully decorated and appointed. Everything from flat screen HD TV, computer with free internet access, thick robes, slippers no detail missed. After a nice dinner at Area 31 their in house restaurant located on the 16th floor we went back to the club lounge and found a full open bar. We found out that the amenities of the club level include the open bar from 7 to 11, breakfast , lunch and after dinner snacks. Incredible!! We had after dinner drinks and a cigar on the patio overlooking downtown Miami, Biscayne Bay and the Miami River. I have to mention Raquel one of the great staff at the club lounge. She made us feel like royalty and I cannot compliment her enough. Throughout our stay her service and humor were the frosting on the cake of our visit. Gene Ruotolo our concierge gets equally high marks for service and attitude beyond the ordinary, By the way he managed to get us the coveted reservation at Zuma. As they are in but not part of the hotel that's another review. 5 stars is not enough for this fantastic hotel!!

  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 13boxers13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, May 7, 2011
13boxers13
Thank you so much for your 5star review. We are happy to hear that you entirely enjoyed the amenities of our Club Lounge. We are thrilled to see that Gene and Raquel took very good care of you and made your 20th wedding anniversary unforgettable.
We are looking forward to your next visit.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,050 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (760)
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English first
Spring Valley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 29, 2011

Even though we are actually traveling to Miami in May for our 10 year anniversary, I am SUPER EXCITED. I actually booked our reservations last July 2010. Since, I booked our reservations (we are meeting our best friends who will be celebrating their 9 year anniversary) I have found price comparisons and they have matched the price with no hassle and we even upgraded to a waterview room. We also just found out that our travel agent with our cruise line lives around the corner. He mentioned that it was a great pick. So far all of my conversations and questions have been answered with a smile and no question is too silly for whomever I have talked to. Again, I am impressed and CAN"T WAIT for our stay.

Stayed April 2011, traveled as a couple
Helpful?
Thank RMJohnson8960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, April 30, 2011
RMJohnson8960
Thank you for your kind words. We CAN’T wait to welcome you as our guest and make your stay comfy, fun and relaxing – but most important: to make your 10year anniversary super special and unforgettable.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
170 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed April 29, 2011

We loved the EPIC Hotel in Miami! This was our first trip to Miami and our first stay at a Kimpton Hotel. We had a spectacular one-room suite with a view overlooking the sunset off one balcony and enjoyed a warm, sunny breakfast from another balcony the next morning. The staff was considerate, helpful and especially friendly and welcoming to our dog. They brought special treats, a clean, if not new, bed and bowls to our room for the duration of our stay and always remembered her name and pet her when she came through the entryway. Our family loved Miami and we would only stay at the EPIC when we return!

Room Tip: Ask for a one-room suite above the 25th floor
See more room tips
  • Stayed April 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goldilox057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, May 7, 2011
goldilox057
Thank you for your kind review. We are so glad you and your ‘doggie’ had a fun and relaxed stay. We are looking forward to welcoming you back to the EPIC very soon.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericton, Canada
1 review
5 of 5 bubbles Reviewed April 28, 2011

This hotel was an amazing place to stay. It was within walking distance to Bayside, and a short cab to the cruise port. The hotel was extremely clean and all the staff was very polite and friendly. The only meal we ate at Area 31 was the buffet breakfast and it was delicious. The pools were clean with an amazing view. There were several little things that added to the whole experience like the ice water with fresh orange slices to quench your thirst just prior to entering the elevators. Upscale hotel well worth the money.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hockeyparents45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, April 30, 2011
hockeyparents45
Thank you for your amazing review. We appreciate your kind comments about our rooms, restaurant, pools and our staff. We are looking forward to welcoming you back very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
5 of 5 bubbles Reviewed April 28, 2011

My boyfriend and I stayed at EPIC on April 8 before leaving for a cruise on the 9th. I booked this hotel based on the TripAdvisor reviews I had read, and we were not disappointed. From the second we got there, the staff was friendly and accommodating and even though we had an early flight and got in well before check in time, they did not flinch and got us into an amazing room right away. B at the front desk and Michael who brought our bags to our room were awesome and made us feel so welcome. The room was beautiful and the view was spectacular (waterview room).

We spent the evening at Area 31 for both dinner and drinks afterwards and had both an amazing meal and exceptional service. The only negative I can speak of was one bartender who clearly was not happy to be there and liked to ignore us when we were waiting at the bar to order (a quick "sorry, I'm slammed -- I will grab you guys as soon as I can" would not have been that tough), otherwise everyone else was extremely friendly and customer service was fantastic.

We did not have time to experience the pool or any of the spa services, but the hotel alone would bring us back to Miami in the future. We could not have been happier with our accommodations and not only will we be back to EPIC, but I will now seek out other Kimpton properties as a result of this wonderful experience.

Room Tip: Book early and go for the waterview room.
See more room tips
  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mkj1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, April 30, 2011
mkj1214
Thank you for posting such a fantastic review. We are thrilled that our staff, especially B and Michael, took good care of you and that you had a great time while being our guest. We are so excited that we “kimptonized” you and that you will be seeking out other Kimpton hotels. We are looking forward to welcoming you back to EPIC very soon.
Best wishes,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jerusalem
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed April 27, 2011

but dissapointed...
The most crucial moment for me in a hotel is my first impression and feeling I had at the minute I got into the room and see it for the first time.
This time I was disappointed.Although we booked the simplest room with the city view(1 night prior to a cruise) it seemed different than what I expected .It looked smaller,the bathroom's floor all scratced seemed old ,the balcony not attractive since the "cityview" we got was a swimming pool of a building nearby,bed compy but simple (the big part at the back that the heads should lean on is not not a masterpiece criss-cross...) .
We went up to check on the swimming pool and the whole area was a mess,not as a neat and a well maintained place should be.The pool's size was smaller than we thought we have seen on the web..And the whole athmosphere was more of a building filled with Miami residents rather than hotel guests..
The proximity to Bayside Market Place is nice although at night we somehow did not feel comfortable to go back to the hotel-it was dark and scary.
Next time we will take a hotel in South Beach and take a short taxi ride to the Bayside Market Place.

  • Stayed April 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DafneJerusalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, April 30, 2011
dafneJerusalem
Thank you so much for taking the time and sharing your feedback from your stay with us. Please accept our sincerest apologies for not meeting your expectations. We are sad to see that the size, design and view from your room were different than expected and that our pool area appeared not as crisp and large as you anticipated it. We would love to have you as our guest again and hope your will give us a second chance. We are looking forward to your return.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 27, 2011

Nice location in downtown Miami. Close to Bayside Marketplace and Brickell. Also A 15minute bus ride to south beach. Quiet location but also a busy hotel with restaurants and a pool. Waterview rooms are the best!

Room Tip: Waterview room best view.
See more room tips
  • Stayed April 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christinoua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacquelinePloettner, Manager at Kimpton EPIC Hotel, responded to this review, April 30, 2011
Christinoua
Thank you for taking the time and sharing your feedback. We are happy to hear that you enjoyed our hotel and location. Please visit us again.
Kind regards,
Jacqueline Ploettner, Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton EPIC Hotel

Property: Kimpton EPIC Hotel
Address: 270 Biscayne Blvd Way, Suite 29, Miami, FL 33131-2123 (Formerly EPIC Hotel - a Kimpton Hotel)
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Miami
#5 Romantic Hotel in Miami
#6 Spa Hotel in Miami
#7 Family Hotel in Miami
#8 Business Hotel in Miami
#8 Luxury Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kimpton EPIC Hotel 5*
Number of rooms: 411
Official Description (provided by the hotel):
Kimpton EPIC Hotel is the premier luxury hotel in Miami, a sparkling cosmopolitan destination on the bank of the Miami River where it meets Biscayne Bay. A stunning addition to Miami, this hotel, a Kimpton Hotel, epitomizes urban design while offering guests a level of style and service expected of such a resort. With exceptional amenities, breathtaking views and dining venues like Area 31, Kimpton EPIC Hotel makes for an unparalleled Miami experience. ... more   less 
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Also Known As:
Epic Hotel Kimpton

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