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“Tourist trap that leads you to more tourist traps--avoid!” 2 of 5 bubbles
Review of Infinity Bus Lines & Tours

Infinity Bus Lines & Tours
Ranked #30 of 44 Transportation in Miami
More attraction details
Attraction details
Owner description: Half Price Tour Tickets. More Miami tours for less! Miami city tours, Miami Boat sightseeing tours, Everglades airboat ride and wildlife show, Miami to Key West, Segway Rental, Bicycle Rental and more! Leader in Miami Tours.
Brooklyn, New York
Level Contributor
15 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
“Tourist trap that leads you to more tourist traps--avoid!”
2 of 5 bubbles Reviewed January 8, 2011

We signed up for the combined city & boat tour. We were told we'd be back by 2pm. The bus picked us up pretty much on time, but we immediately left Miami Beach (supposed to be part of the tour) and realized that the guide had toured Miami Beach with the rest of the guests before we got on. So much for that part.
The rest of the bus tour was rushed and uninformative. I wanted to see lots of Miami and learn about the history, but everything the guide said was brief and sounded almost made up. Definitely the worst tour I've been on. We were so bored, and had "stops" at really random places--strip malls and a cigar shop. So frustrating. Then they took us to Bayside, an outdoor mall, where we were told to have lunch before our boat tour (surprise! we wouldn't be done till 4:30). Peeved, we had lunch and did the boat (operated by another company, El Loro, it was actually fun). We got back to Bayside at 2:30 and realized Infinity wanted us to spend 2 hours wandering around the mall before they would pick us up! We ran to another tour bus and they agreed to take us back. Just avoid Infinity, I'm sure any other tour company would be better.

Visited January 2011
16 Thank krisoftina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

Visitor rating
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Level Contributor
86 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
“bait and switch, avoid this company”
1 of 5 bubbles Reviewed November 13, 2010

my wife and i took a tour on 10 nov and experienced nothing but problems and deceitful promises. we were told we would be on the 10 am boat tour and would be back by 1 pm.when the bus pulled up in traffic about 9 40 and we were hustled onto the bus by staff my wife fell and sprained her ankle. when we asked for some assistance at the biscayne shopping marina we were told to find our way. the driver told us the tour would be at 11 to 11 15 and we were to wait, eventually someone came along from a tour boat company completely different from the boat described on the handouts and by the sales guy. eventually to boat left about a half hour late and it cut the 90 minute tour to just over an hour. the boat facilities were not as promised and could actually taken much cheaper by just buying a ticket at the marina. Another group was upset as well and told us their story which sounded similar to ours. they ended up as we did, taking the miami city bus back to south beach as we didn't see the tour bus at the time it was supposed to be back. a complete ripoff in my view. unfortunately i did not have the right name of the tour company when i checked trip advisor otherwise i would have found these reviews

9 Thank coppermike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_attraction_reviews_1bd8 14 helpful votes
“their licence should be rovoked”
1 of 5 bubbles Reviewed October 19, 2010

we paid for the combined tour: city & boat. it was no problems w/ boat tour, but then the bus did not come to pick us up, so we had to take a taxi to get to our hotel. a guy named john and the girl who said she has no name insisted that it was our fault we missed the bus and refused to return half price for the tour. instead they offered city tour for diff. day that did not fit our schedule. hard to beleive that infinity is still in business and all over the miami. no reason to support such "business" and buy tours from them.

14 Thank ivino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_attraction_reviews_1bd8 15 helpful votes
“Infinity tours are the worst tour company in Miami”
1 of 5 bubbles Reviewed June 19, 2010

I work for a hotel on Miami Beach and have had numerous incidents with Infinty Tours. First and formost I am no longer working with this company because of their lack of knowledge of customer service. I have had guests make reservations that want to se the city or the everglades and they never show up to pick them up. They always gove an excuse of some sort and say we will just give them the money back and call it a day. People who actually get to board the bus and go on the tour getleft behind because they decide in the middle of the tour that they want to pick up 30 minutes early without advising the customer and forces the customer to take a taxi back to the hotel. When we call them to confront them regarding the situation they simply say the driver was there and the guest was late which is not true. After 3 incidents we have stopped using this company because we cannot recommend a company to our guests who steals guests money and never wants to compensate when they make mistakes. Its so bad that we have recieved memos directly from the Miami Seaquarium that we are not to sell tours from Infinity tours because they is a conflcit amongst them and they will not honor the tickets. This company is a joke and they are theives I hope this review will help all people traveling to Miami and always be careful with shopping around in street vendors because they are usually the one to use Infinity tours. Remember your always better safe then sorry dont try to save 10 or 20 dollars by booking with street vendors. Ask the concierge at your hotel or go to an accredited visitors center. Good luck and have fun in the sun!!!

15 Thank miamiscritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_attraction_reviews_1bd8 9 helpful votes
“Never ever take infinity tours. All hotel...”
1 of 5 bubbles Reviewed February 19, 2010

Never ever take infinity tours. All hotel guys get lot of comission to get people to this tour. They are all together. Waste of a precious day in Miami.

9 Thank Kevinkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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