I attended a conference here and the first night my fiance' joined me. We were welcomed with smiles at the valet. When I checked in, Ingrid B, was at the desk. I stay at Hilton Properties on average 7 nights a month. She was the first one to actually look at my profile and accomodate me. Every other time I simply ask if they have a room that meets my profile (as they never ask or check my profile). Ingrid also assisted in other requests for the conference. Brandon, Bell Hop, was a blessing. It's difficult to explain but my fiance' and I had just come back from a vacation in the Keys so we had to unload all our items not to mention a lot of equipment I needed to take to the conference. Brandon convinced me that if I follow his lead all will be okay. He can't be a day older than 20 yrs old but he was right. A tremendous assest with a bright future in the hospitality industry. Now, the hotel... Incredible views, modern lobby area, and easy access to downtown Miami. The rooms... outdated, poor TV quality, poor outdated telephone, bathroom sink didn't drain, shower took 5 minutes for any hot water, and there were little gnats periodically in the room. The ONLY reason I rated this very good is due to the staff.
- Official Description (provided by the hotel):
- The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more less
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- Also Known As:
- Hilton Miami Downtown Hotel Miami
- Miami Hilton