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“Good experience”

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Hilton Miami Downtown
Ranked #38 of 122 Hotels in Miami
Pawleys Island, SC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good experience”
Reviewed May 7, 2014

Excellent resources at this hotel. The staff were extremely friendly, and helpful especially Guy, our Concierge. he got us to our destinations, with great recommendations and helped us avoid any pitfalls with the metro mover. Food quality was good and housekeeping on my floor went beyond, even hanging up my running attire to dry properly! So their service is excellent. The beds can use an update for comfort but I truly enjoyed my time here . We were here for a conference and even banquet lunch was decent!

  • Stayed May 2014, traveled on business
    • Value
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Helpful?
1 Thank Heron200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 15, 2014
Thank you for that glowing review! We couldn’t be happier that you enjoyed such excellent service at every turn from many of our dedicated Associates. We will certainly share your kind feedback with our entire staff, especially those you took the time to mention by name. Please know that if there was anything we could have done to make your stay more comfortable, all you need to do is ask. It would be our pleasure to welcome you back to the Hilton Miami Downtown again soon.
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  • Sleep Quality
  • Location
  • Rooms
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Santander, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2014

The hotel is comfortable and of great quality. The location in Miami downtown is appropriate if your business is in the area. It is possible to arrive by public transportation. The area is not quite crowded at night. Port of Miami area is by 20 minutes walk.

  • Stayed May 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Felix F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 15, 2014
We are so glad you found that the quality of our hotel was something you appreciated! At the Hilton Miami Downtown we make every effort to ensure our guests are comfortable and our offerings match their expectations. Our location is ideal for both business and leisure with easy public transportation options right outside. Thank you for sharing your feedback. We hope to see you again.
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Miami, Florida
1 review
Reviewed May 4, 2014

Thoroughly enjoyed our stay. Breakfast buffet included in our package, great food. Room was great, corner room with a great view on two sides, but what made the best impression was Ingrid, the woman who checked us in; efficient, knowledgable and incredibly friendly. She personified what was good about our stay.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jep155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 8, 2014
Thank you for sharing feedback of your stay at the Hilton Miami Downtown. All of our associates love what they do and we couldn’t be happier to learn that your experience while checking in made such a positive impression. Your comments will be shared with everyone here, particularly those you have mentioned by name. If there is ever any way we can make your stay more comfortable, we would love to know! We hope to see you again soon.
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Hartland, Wisconsin
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 4, 2014

Hotel is very nice, staff all extremely professional. The executive lounge is one of the better ones that I have been in at Hiltons recently. Very good appetizers and breakfast. We had a great room with fantastic views. The downside is downtown Miami - not a great area but close to theater and the arena. And the pool leaves a bit to be desired but it is not a resort setting and the pool is not a resort pool by any means.

  • Stayed April 2014, traveled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank whitney001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 8, 2014
It can often be the little things that make all the difference. The Hilton Miami Downtown is committed to providing exceptional service for all of our guests and we are thrilled to learn that you found our Associates to be so professional. Enjoying the amenities of our Executive Lounge can be such a treat. From your comfortable guest room, appreciation for our views and outstanding guest services, it is great to know you enjoyed your time with us. We are within a short distance of the theater district as well as AmericanAirlines Arena, as you mentioned. Other points are easily accessible from the numerous public transportation options outside our doors, including the free MetroMover Monorail. We apologize, however, if our pool area was not more to your liking. It is our hope that you will stay with us again.
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Dunwoody, GA
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 1, 2014

This is an older Hilton hotel a block off of Biscayne Bay in downtown Miami. The staff was excellent. Ingrid checked me in and gave me a "view" upgrade. She was extremely helpful and very friendly.

The room was nice and updated. Nice beds, pillows and mattresses. Bathroom was renovated and generally in good condition. View from the 15th floor was average to good. I could see the bay and downtown area fairly well.

While self parking is cheaper than valet, you can't go in and out, so valet winds up being cheaper. I noticed that several people mentioned the multiple elevators. I didn't find this to be a big deal, although there was a conference going on and it did take a while to get elevators on several occasions. Not really too big of a deal though. Fitness center was okay, tvs didn't get many stations though. Pool is small, but nice.

Location is good. Publix across the street. Can walk to some parks and the water. Overall, a good hotel at a reasonable price.

  • Stayed April 2014, traveled on business
    • Value
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Helpful?
1 Thank GTLorenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 8, 2014
Thank you for your review of the Hilton Miami Downtown, it is always such a pleasure to read feedback from our guests and learn about everything they enjoy while staying with us. Step into our hotel and all of our Associates are ready to help! As you mentioned, our valet service entitles guests to unlimited in and out privileges and our location makes it easy to get to so many of the area attractions. The next time you are in Miami, we would love to welcome you back.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2014 via mobile

This was my worst hotel stay in my life. I travel often and have never had any of these issues. My shower sprayed the whole bathroom and not the tub, then the guy who fixed it left my door propped open after he left. Then the valet gave the keys to my car to another guest! The logistics of getting to the parking deck was crazy also. Just off putting.

  • Stayed April 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phillip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 8, 2014
Thank you for your candid feedback. It is our single most important priority to provide excellent service so we are certainly troubled by the details you have provided regarding your experience. We will share your comments with Management as we are continuously working to improve and to provide the best possible hospitality to all. Please accept our most sincere apologies for any lapse regarding both your in-room Maintenance and Valet service. Thank you.
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Roanoke, Virginia
Level Contributor
840 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 296 helpful votes
Reviewed April 27, 2014

My wife and I stayed at this property the night before a cruise. The hotel is close to the port and we could see the ships from our window. I am Hhonors diamond level and received an upgrade to a junior suite. It was a spacious corner room with very nice views. It had a sofa and two chairs in addition to the usual hotel amenities. I believe this is an older property that has been updated well; however, the air conditioning was somewhat loud and hard to adjust. The breakfast provided in the executive lounge was more than adequate and the staff was pleasant. I would use this property again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hbhakh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 1, 2014
Thank you for choosing to stay with us for your recent pre-cruise trip to Miami. We value your brand loyalty and are so glad to know you enjoyed your upgraded accommodations as well as the views from our hotel. Our breakfast is designed to fuel our guests for the best start to the day and it is great to know you found that it met your needs. Please accept our apologies for any inconvenience that the air conditioning in your guest room may have caused. Your comments have been directed to our Maintenance Associates. It would be our pleasure to welcome you back again to the Hilton Miami Downtown.
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Additional Information about Hilton Miami Downtown

Property: Hilton Miami Downtown
Address: 1601 Biscayne Boulevard, Miami, FL 33132-1216
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Miami
#24 Romantic Hotel in Miami
#29 Family Hotel in Miami
#36 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Downtown 4*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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