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“Good hotel but too much tip is expected.” 4 of 5 stars
Review of Hilton Miami Downtown

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Hilton Miami Downtown
Ranked #37 of 120 Hotels in Miami
Richmond Hill, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel but too much tip is expected.”
4 of 5 stars Reviewed December 31, 2013

The hotel and location is perfect. Rooms are beautiful. View was perfect form my room - 1729. Beds were very comfortable. The only bad point is that every employee expects a tip from you which does not look good. Maybe this is a norm in Miami.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank AmyNagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
Located in the heart of Miami, the Hilton Miami Downtown provides easy access to so much of the excitement of South Florida. We are thrilled you enjoyed your overall stay and found our guest rooms to be so comfortable. Please accept our apologies if you encountered any issues with the service provided by our associates. Your comments will be shared with everyone here. The next time you are in the area we hope you will return for another stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,199 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (370)
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London, United Kingdom
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 28, 2013

we were a party of three staying at the hilton miami downtown and we had a marvellous stay -
we upgraded the continental breakfast to the full buffet breakfast most days and the additional charge was good value for money - the accommodation was excellent and all the staff that we met were all polite efficient and helpful - so all in all we had a great stay in the hilton miami downtown - free internet and printing facilities - parking costs but it costs to park almost anywhere nowadays - a good sized terrace and pool -
obviously the location was good for all the attractions downtown - including the bayside complex and the american airlines arena -

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank franklondon58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
We could not be more thrilled than we are right now in learning your stay at the Hilton Miami Downtown was so positive. It is great to know that you found value while visiting and were able to make good use of our complimentary full-service business center facilities as well as our unique City Vu Pool. Our location makes for a convenient stay when visiting much of the downtown area. Thank you for your feedback, we would love for you to stay again for your next trip to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neptune Beach, United States
1 review
5 of 5 stars Reviewed December 27, 2013

This hotel was recommended by a co-worker and I am glad he did. This was close to the AA arena and a short drive for all my work in the greater Miami area. Since you are downtown, you are close to everything and there is a Publix market right next door if you need anything on your trip. I will stay there again on my next trip.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
We are glad to know that our hotel was so highly recommended! Thank you for sharing your review and impressions of the Hilton Miami Downtown. As you mentioned, we are conveniently located to both AmericanAirlines Arena as well as much of the downtown area and it is great to know you enjoyed that aspect of your experience. We look forward to seeing you again for your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, United States
1 review
5 of 5 stars Reviewed December 23, 2013

At first I was skeptical about booking this hotel after reading the reviews; but it turned out to be a VERY nice hotel with the exception of the noisy a/c in the room and the hair the cleaning lady left behind in the bathroom. Overall we really enjoyed our one night stay!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Serena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
It thrills us to know that you were so well impressed during your visit to the Hilton Miami Downtown! Thank you for your feedback and sharing your appreciation of all that we have to offer. We must apologize, however, if you encountered any housekeeping issues in your guest room and will be sure to let our associates know of your concerns. It is our hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, United States
1 review
5 of 5 stars Reviewed December 23, 2013

Room was clean and spacious. I was on the 20th floor facing the city with a phenomenal view. The room had floor to ceiling glass on two of the four walls, amazing view. Staff was welcoming and of great assistance. The lobby had a holiday smell which made us feel at home when we entered.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dwayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
The holidays are such a special time here at the Hilton Miami Downtown! Overlooking the city and the sparkling bay, views from our property are some of the best in area, day or night, and we are so happy you enjoyed them from your guest room. All of our associates will be delighted to know you found them to be so welcoming. Thank you for your feedback, we hope you will stay again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
1 review
3 of 5 stars Reviewed December 22, 2013

The hotel have a good location. But we found an abuse of air conditioning in lobby and corridor. Please avoid to consume energy when not necessary. Energy saving is intelligent for two reason: 1 - save money, 2 - save the environment for us and for our child.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Iacopo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
While we appreciate knowing you enjoyed our downtown Miami location, it is disappointing your visit was not more positive. Should any concerns or issues arise, we are always happy to help to resolve them right away and we regret that we were not given the opportunity to do so during your stay and that the temperature in our public areas was not to your liking. We will share your feedback with our management team. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 22, 2013

Was upgraded to a corner room. Quite nice, clean, bay view, good desk and WiFi connection, but thermostat for AC didn't work. Staff helpful and pleasant. Odd that there's only one restaurant, which I was told was not open for lunch, although there was light fare in the bar. Hallways (paint and carpeting) really dreary, worn. Conference rooom was function and catered food was good. So, overall, a mixed experience.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Todd W C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, January 9, 2014
Thank you for sharing your review of the Hilton Miami Downtown. Upgraded accommodations are definitely a treat! We are so glad you enjoyed the views from our windows and were able to stay connected via our wireless Internet. It is truly disappointing, however, to learn that you experienced any inconvenience with the air conditioning in your guest room. Please know that one of our team members is always available should any issue arise. Our on-site restaurant, Brisa Bistro offers dining for breakfast, lunch and dinner but we do apologize for any confusion. We hope you will consider staying with us again the next time you are in Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Downtown

Property: Hilton Miami Downtown
Address: 1601 Biscayne Boulevard, Miami, FL 33132-1216
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Miami
#29 Family Hotel in Miami
#36 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Miami Downtown 3.5*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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