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“Nice place to stay before a cruise”

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Hilton Miami Downtown
Ranked #35 of 123 Hotels in Miami
Bartlett
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice place to stay before a cruise”
Reviewed May 26, 2013

My husband & I stayed at the Hilton Miami Downtown on 5/19. We were going on a Bahamas cruise so we decided to stay the night in the Miami the night before the cruise. We have been to Miami before on our way to the Keys but have never stayed there. I chose the Hilton because I was able to use my miles for the nights stay. The location which is close to Bayside Marketplace where we ate dinner with a view of the marina was great. The lobby & valet parking were very prompt. The pool area is nice too. The breakfast buffet was very good & the hostess was very nice. The only areas where improvement are needed is there were some things in the room that looked worn(the coffee table had rust on it, the carpet had some wear & tear), the service in the lobby bar area was a bit slow & the snack & drink bar by the pool that was supposed to be open was not. Since I used my miles, we weren't too bothered by those things but if we would of paid, probably would of been a bigger issue. Overall a nice place to stay before a cruise.

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank KimandSteve2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 30, 2013
It truly delights us to learn how much you enjoyed your stay with us while in town for your cruise, thank you for your review! It is our privilege to provide our guests with the very best in comforts and we love to know you were able to appreciate everything from our location to your breakfast dining experience. Valet service offers our guests great convenience while staying with us and we are glad you took advantage of it! Thank you for providing feedback about your stay with us at the Hilton Miami Downtown, we hope to welcome you back again.
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Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2013

This hotel had a central location in Downtown Miami . It is fully staffed with professionals to help you especially the valet staff are very helpful,i want to thanks Manuel from valet for the help that he offered to us,The pool area is relaxing. The rooms are very clean and they have a nice view to the city.

  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank rjones45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level 5 Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 23, 2013

Stayed there for a week during a forum - very good hotel for a convention / forum, top of the line installations and support, infrastructure is perfect. Of course, as the vast majority of those hotels with a good business installations, you can't feel the weather, see the sun or rain. Thanks god we had our breakfasts and lunches in a place that you had to walk in the outside. Otherwise you concentrate in the meetings. What is a fantastic approach if this is your objective (it was mine).
But, seeing families there playing in the pool and having fun while you are wearing a tie....

  • Stayed May 2013, traveled on business
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Helpful?
Thank Daniel_Melo_Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 30, 2013
Miami is such a fantastic destination for business and leisure travelers alike! We are thrilled that you chose the Hilton Miami Downtown for your visit and enjoyed such a productive meeting with all of the latest in technological services we provided. We truly value your feedback and hope to welcome you back soon!
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Miami, Florida
1 review
Reviewed May 22, 2013

This hotel has the best front desk service EVER!! I am a Hilton Diamond member and have stayed at this property repeatedly for several years. Specifically, Josette is the absolue best front desk attendant in the Hilton family. I witnessed her complete demands of several high-demand guest that were frustrated with airline travel in a manner that bespeaks the Hilton caliber of service. Kudos to whoever hired this professional and the training program that gets the credit for her accumen. I am a Hilton loyalist for life.

Great, clean property in a great location!!!!

Room Tip: Great for business in Downtown Miami
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  • Stayed May 2013, traveled on business
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Helpful?
Thank C F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 30, 2013
We couldn’t ask for a better review, thank you! An excellent service experience is paramount to all of us at the Hilton Miami Downtown and it is wonderful to hear that you had such a positive encounter with the attentive hospitality of our front desk associates. Your kind words will be shared with everyone. We value you’re your brand loyalty and hope to see you again for your next visit to Miami.
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Orlando, United States
1 review
Reviewed May 21, 2013

Rooms were clean, and beds were very comfortable. We were given a nice room that overlooked the bay and downtown Miami. Downside is that the front desk supervisor was very rude. My family was supposed to have free valet service but she repeatedly insisted that the rate I had paid for did not include parking even AFTER I showed her the proof in my email. I had to be the one who asked her to call the valet people downstairs to confirm.

  • Stayed May 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Erica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 30, 2013
While we are truly grateful to know you enjoyed your guest room accommodations and view while staying with us, please accept our most sincere apologies if the service you encountered while checking in was not the same. While it is not clear in what manner you made your reservations with valet service included, it is regrettable if there was any confusion. Your comments will be shared with our associates. Thank you for providing details of your encounter, we hope will can welcome you again.
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Cincinnati, United States
1 review
Reviewed May 19, 2013

My stay at the hotel was due to a conference being held at the facility. There were numerous technical issues with the facility from the conference perspective, but there was not hot water at times, the water was rusty on the final day, and there was limited internet connectivity in the room (17th floor), but in the lobby it was okay. There was a solvent smell in the hallway. While the staff was nice, that did not result in solutions before my stay ended.

  • Stayed May 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 30, 2013
We truly appreciate hearing you enjoyed your overall experience with our associates. However it is disappointing to learn that you encountered any issues during your recent conference stay. It certainly seems that we missed the mark and for that we must apologize. Please know that this is not the typical experience for our guests and we will be sure to share your comments with our management team. We hope to welcome you back again, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Juan Dolio, Dominican Republic
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 18, 2013

We went there last year, so i finally decided to write a review. I will start saying that the hotel was nice overall! great service since the moment we got in. hotel is very clean and organized; the location of this hotel will depend on what you are looking for it's close to Bayside but far from Lincoln Road and South beach; we got there by taxi and it was a little expensive. I live close to the beach so i was not looking to be at the beach for too much time.
they offer breakfast (may or may not be included) they have a nice menu everyday and a lot of healthy and fresh options.

Hotel offers free shuttle to the main malls and other attractions and they are very helpful when you 'bother' them for directions :)

i will stay there without thinking about it again.

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Sushah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMiamiDowntown, General Manager at Hilton Miami Downtown, responded to this review, May 20, 2013
It truly delights us to learn how much you enjoyed your stay with us, thank you for your review! It is our privilege to provide our guests with the very best in comforts and we love to know you were able to appreciate our clean accommodations and helpful service. Within minutes of some the area's greatest shopping and dining as well as easy access to public transportation options, our hotel is just right for any day trips and excursions. Thank you for sharing feedback about your visit to the Hilton Miami Downtown, we hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Miami Downtown

Property: Hilton Miami Downtown
Address: 1601 Biscayne Boulevard, Miami, FL 33132-1216
Phone Number:
Location: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Miami
#24 Romantic Hotel in Miami
#29 Family Hotel in Miami
#36 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Miami Downtown 4*
Number of rooms: 527
Official Description (provided by the hotel):
The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more   less 
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Also Known As:
Hilton Miami Downtown Hotel Miami
Miami Hilton

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