The staff was friendly and helpful but there were numerous service problems. Upon arrival a bellman took my luggage into the hotel...of course I tipped him. He then turned over my luggage to another bellman that indicated he was taking my luggage to my room...of course I tipped him. The bell captain then indicated that my luggage would be delivered shortly. After sightseeing, 3.5 hours later...still no luggage in my room. I went to call the front desk and neither phone in the room worked so I had to go down to the front desk to report the phone problem and inquire about my luggage. Finally a bellman delivered the luggage to me while I was speaking to the concierge....of course I tipped him. 3.5 hours and $25 in tips to get my luggage....outrageous. The valet staff was great and it was comforting to see hotel security. However, the layout of the hotel is very confusing and I really couldn't recommend staying there.
- Official Description (provided by the hotel):
- The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more less
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- Also Known As:
- Hilton Miami Downtown Hotel Miami
- Miami Hilton