This hotel is great for Miami Cruise Port, Biscayne Bay and Downtown as for location is concerned. The Bellman Staff are very service orientated with luggage delivery and recommendations on places to visit and also the Front Desk Staff showed superior guest service and a speedy check in considering there was a large conference going on. I gave a 3 out of 5 on the room because the room had a outstanding view but the furniture is dated and some of the piece showed. And last but not least I gave you a 4 out of 5 because the restaurant took 56 minutes to service our group of 3 for lunch and we only ordered sandwiches. You had a very nice buffet area but nothing offered on the buffet which probably would've helped us by not ordering off the menu for lunch. But the manager Richarde was great with apologizing and assisted with the delivery of out lunch which took 56 minutes and the ice had melted in our beverages but he replenished them as well after serving our lunch orders. Overall great location and very service driven bell staff, front desk and restaurant just get some new furniture in the rooms to be like a REAL HILTON.
- Official Description (provided by the hotel):
- The Hilton Miami Downtown has completely renovated all 527 rooms and suites, featuring the Hilton Serenity Bed and Bath Collection. The new exercise facility features Fitness by Precor. Enjoy the heated roof top pool with views of Miami. The hotel offers the amenities today's travelers expect. ... more less
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- Also Known As:
- Hilton Miami Downtown Hotel Miami
- Miami Hilton