Stayed at this hotel during a recent conference and it was quite pleasant! The hotel is just located off the airport so it's a good 10-15 minute drive, not to mention the hotel does offer complimentary shuttle service.
The hotel is fairly new, I'd say it's about 2-3 years old as it looked and even smelled quite fresh. The decor was very modern and contemporary throughout the hotel.
The entire front desk staff, from morning to afternoon to evening were all quite friendly and accommodating. But I have to say though when they get busy, they get slammed hard yet they remain calm and pleasant.
The room I stayed in was nicely furnished and was pretty spacious. It featured the same amenities you'd expect from every Hilton Garden Inn, such as the adjustable bed, which is so awesome and comfortable, complimentary high speed internet, microwave, mini-fridge, coffee maker and 32" LCD TV. The bathroom however had a stand in shower, where the standing area was the size of a tub so you can literally fit two people in there. The showerhead however was placed rather high and for as tall as I am, I had a hard time adjusting the settings. My only complaint about the room was that the closet was very small, it had two sliding doors so the opening was barely big enough for me to fit my (carry on sized) suitcase in without scuffing the wall. Also, the room I was in faced the industrial area with a view of the airport so, I also experienced quite a bit of the flight path noise, which was pretty much from 7am sharp to about 11pm. A colleague of mine who stayed there too was facing the parking lot and said that she didn't hear the planes.
Their restaurants offerings were blah, it was the epitome of hotel food. You know, overpriced and under flavored food. But, since there aren't any restaurants withing walking distance it was either Mc Donald's/Denny's or the hotel...I choose the hotel. The evening restaurant staff could use a bit of attitude improvement. They weren't rude at all, they just could've been a little more attentive and warm & fuzzy.
The hotel gets a lot of the leisure travelers that are either staying prior/post cruise, which I learned the hard way as I was hoping to catch their shuttle to the airport but a family was catching it and they had more luggage and oversized souvenirs than people. I told the front desk agent to call a cab for me because there wasn't any room, which she did and told me that they'd pay for it due to the inconvenience. Way to go! I didn't mind paying for it but, that was customer service deluxe in the act!
Overall, this hotel was great. If I were back in the Miami area and needed to stay by the airport (and had a car) I'd stay here for sure.
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- Also Known As:
- Hilton Garden Inn Miami Airport West Hotel Miami