Larger than most HG Inns due to location near Miami Airport and cruse lines. Clean and very hassle free stay but they know your there because of location, location, location so staff service level is "serviceability". My guess is the staff has high turn over because they miss many of the "little things" they do at Hilton for Hilton members. Don't get me wrong, clean, well maintained, great location but bar/dinning room with typical staffing and small /medium crowd seemed overwhelmed, confused and unorganized. Example: Two bartenders, waitress, busboy and 8 bar customers and 10 dinning room customers, I'm at the bar eating a guy sits next to me for five minutes and was never approached by staff, so even thought he was staying at the hotel and "just wanted a couple of beers" after five minutes he left to go someplace else.
If you want good location, check in, check out, shuttle to airport, etc with a clean room with a recognized Hilton brand at a fair price, this is your place but don't have expectations beyond that. Slow service, indifferent staff, no visible management.......but warm cookies to die for.
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- Also Known As:
- Hilton Garden Inn Miami Airport West Hotel Miami