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“Great cookies, great location, clean but lives of location and HG Inn name.” 4 of 5 bubbles
Review of Hilton Garden Inn Miami Airport West

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Hilton Garden Inn Miami Airport West
Ranked #28 of 124 Hotels in Miami
Certificate of Excellence
Brandon, Florida, United States
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great cookies, great location, clean but lives of location and HG Inn name.”
4 of 5 bubbles Reviewed January 8, 2013

Larger than most HG Inns due to location near Miami Airport and cruse lines. Clean and very hassle free stay but they know your there because of location, location, location so staff service level is "serviceability". My guess is the staff has high turn over because they miss many of the "little things" they do at Hilton for Hilton members. Don't get me wrong, clean, well maintained, great location but bar/dinning room with typical staffing and small /medium crowd seemed overwhelmed, confused and unorganized. Example: Two bartenders, waitress, busboy and 8 bar customers and 10 dinning room customers, I'm at the bar eating a guy sits next to me for five minutes and was never approached by staff, so even thought he was staying at the hotel and "just wanted a couple of beers" after five minutes he left to go someplace else.

If you want good location, check in, check out, shuttle to airport, etc with a clean room with a recognized Hilton brand at a fair price, this is your place but don't have expectations beyond that. Slow service, indifferent staff, no visible management.......but warm cookies to die for.

Room Tip: Location is at the west end of MIA airport directly off Palmetto Expressway. Hotel is located direct...
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  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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981 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
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English first
Düsseldorf
Level Contributor
106 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
3 of 5 bubbles Reviewed January 7, 2013

Stayed here for one night before heading home the next day. Location is at the west end of MIA airport directly off Palmetto Expressway. Hotel is located directly underneath the approach path for runway 30 of the airport and aircraft overpass the hotel in a height of approx. 300ft. Subsequently you have some noise when an aircraft passes by, especially as the windows aren´t that good. But as this is not the only landing runway and traffic dies down at night, it didn´t bother us too much. Parking was ok, contrary to some reviewers lately, we always found a spot.

Warm welcome at the front desk, luggage carts available, lobby at any time full of people, therefore noisy.

Size of the room ok, two (rather small) beds, cleanliness not ok, hair in the bathroom and on the blanket. Everything rather old. Have been to better rooms in other Hilton Garden Inns. Small fridge and microwave in room as well as an old standard coffee maker which is outdated nowerdays. Best thing about the room were the excellent mattresses.

Breakfast buffet costs 11.95$, no other options nearby if you don´t have a car although a McDonald´s and a Denny´s are across the street.

There are some better options if a hotel at MIA airport is needed. Therefore would stay elsewhere (Hampton Inn & Suites) next time because of cleaner rooms, better breakfast and less noise.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travelnplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 6, 2013 via mobile

We stayed one night before boarding our cruise and the accommodations were perfect for our needs. We checked in at 8pm, dashed across the busy street to the Pollo Inka for dinner (don't order chicken, it's dry...ceviche is the best) and we arranged a transfer to the port the next morning for $12 pp.
We just returned from the port this morning and I was surprised that the hotel doesn't offer transfers *from* the port but it was ok as there were plenty of options and we found a shuttle for $10pp back to this hotel.
It's 10am Sunday morning and we are waiting in the pleasant lobby for the shuttle to the mall where we'll spend the day before heading to the airport tomorrow. There is an option to purchase breakfast for $13pp or you could walk across the street to Dennys. For the practical traveller this place can't be beat.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank msmomSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
1 review
3 of 5 bubbles Reviewed December 31, 2012

Parking is terrible... They do not have enough spaces and it is hard to find a spot even during slow times... I had to park in a lane overnight twice because of no parking.. I bet they sell spaces for long term parking for the airport.. There elevators are extremely slow so ask if you can stay on the first floor.... Several times we called the front desk to get in at security gate and the phone rung 6 times or more without answer... On the plus side there rooms are clean and the service is what you expect for a hotel... Nothing great but not bad either... They have cookies at check in that are great tasting....

Room Tip: Stay on first floor.... Elevators are slow...
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Pete D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 30, 2012 via mobile

I got here today and its just an Ok HGI The parking lot its packed!! The lobby staff are so lazy and helpless that words arent enough. There is no internet connection in The Bussines Center today which is very rare because I have Been to This hotel and The Homewood next door Many times and The BUssines Center is always in excelent conditions.
The room is Ok but it isn't clean Since I got here I got a horrible allergy but The worst was in The bathroom (see picture!!)
It is really grose!
I highly recomend The Homewood next door The staff are súper nice, its a lot cleaner and The rooms are in much better conditions.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ivy0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed December 21, 2012

The hotel has nice and spacious room, and what really makes a difference is the service provided by their staff. They make you feel welcomed all the way. I would like to give an special attention the transfer driver Maria Helena who is extremely friendly and provides an oustanding service. She went out of her way to ensure that she would drop me to the most convenient and closer spot to my check in area.

Room Tip: The hotel is a bit far from town but If you are looking for a place to relax, this can be ideal. Eve...
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EFontoura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matawan, New Jersey
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

Great place to stay and at a great price. Nice Pool, free breakfast buffet, basket of apples in the reception add a nice touch. Stuff was very friendly and across the street we found a great Peruvian Restaurant where we had lunch and dinner every day.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DemetriosP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Miami Airport West

Property: Hilton Garden Inn Miami Airport West
Address: 3550 NW 74th Ave, Miami, FL 33122-1208
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Miami
#27 Family Hotel in Miami
#29 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Miami Airport West 3*
Number of rooms: 1
Reservation Options:
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Also Known As:
Hilton Garden Inn Miami Airport West Hotel Miami

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