I was traveling with my family and needed a hotel close to MIA airport to spend the day with wife and two kids as I would arrive from Brazil by the morning (11am) and leave to Cancun from MIA at 20pm. So in fact I needed a nice hotel close to the airport with transportation services, a pool and wifi connection. After reading some good reviews I decided to call the hotel and explain my situation to make sure I would be able to check in early as I arrived and understand how the transportation worked... They informed that I should call them as I arrived to the airport and they would pick me up. Well..... Everything seemed to be setup until this point.When I arrived I called them, after that 40 minutes went by and nobody arrived.I called them again and I was informed I would be better take a cab and they would reimburse me .... Not really as I expected. After arriving to the hotel I went straight to the front desk and they informed me they could not assure early check-ins, I explained to them my whole situation and that I had called them 2 days before to assure I would have a room ready but the girl at the front desk was strict saying it was not the hotel policy and that nobody could have assured that to me. Well I did not like it very much, but having already paid for the services at this time I had become a hostage of the situation. After discussing in front of other guests and waiting for some time a room was made available. Very nice room though, with an excellent bed, a sofa, table, small kitchen and a very good wifi connection. At the end of the day I was able to take a new transportation back to the airport this time without any issue and embark on the flight. As you could read on my title my experience was not what I expected and I will not stay there again after what I went through but on the other hand I admit the room was pretty good and transportation worked when I needed it for the second time to return to the airport.
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- Also Known As:
- Homewood Suites Miami-Airport West Hotel Miami