This motel is actually efficiency apartments. There are 6 or 7 rooms total so it is very small. I have no qualms with the facilities or the rooms. The rooms were rather nice and very clean. I have a big problem with the customer service and professionalism of the staff - a brother and sister who own the motel. I reserved a room at least 2 weeks in advance. I specifically requested a room with 2 beds because there were going to be two, possibly three people staying in the room. The woman (the 'sister' of the family) advised me of the extra charge for the extra person and I was completely OK with that. I gave her my credit care info and booked a 2 bed room for Friday, May 17th. Upon arrival, I was met by the 'brother' of the family. His appearance alone lacked professionalism. He was wearing a muscle tee with sweat stains around the neck and armpits. He told me the 'sister' had booked me into a room with only 1 bed. I told him this was not going to work, that there were 3 of us, and tried to explain that I specifically reserved a room with 2 beds. This man was EXTREMELY rude to me, kept telling me that there was nothing he could do about it, he didn't care, and that it wasn't his problem. I was appalled! He acted like this whole thing was MY fault. No other hotel in Mexico Beach had a vacancy so I was stuck with this room with one bed. I asked him for a discounted rate since I would have to sleep on the floor. (I had already asked for a cot or roll away bed-they don't have them.) He refused. "I'm not gonna cut my throat just because she messed up" He didn't offer to compensate me in any way despite it being their mess up. He called the 'sister' on the phone to ask her about the reservation she took. Apparently, she didn't want to hear it, and hung up the phone. His exact words, "She [--] hung up on me." Yes, he cursed in front of me and my guests. I will NEVER stay at this hotel again. The rooms may be good, but they will mess up your reservation and there is absolutely nothing you can do about it.
- Also Known As:
- Gulf View Hotel Mexico Beach