My family and I stayed at this motel and it's stand alone houses two weeks ago for a wedding and it was one of the worst experiences we all have had at a motel. First, when we made the reservations, I had reserved one of the houses, and we were sent confirmations and held it with our credit card. Just before we made it to FL, we called to verify our rooms were going to be ready and they had over-booked us with someone else and gave them the house without notifying us, so we had to scramble to find availability there.
When we arrived our rooms were dirty, you could feel the grit on the sheets, the counters, and the floors. There were beer bottles and DIRTY SOCKS left in our room from the previous person. Patty, who said she was the cleaning supervisor (but we're pretty she was the only cleaning lady), said that she couldn't feel the grit, and that she doesn't "clean inside the drawers" where the dirty socks were found (the beer bottles were on the TV and in the closet - so we guess she doesn't clean in those places, either). Our room didn't have a trash can, we didn't have enough towels, and when we pointed out the floor was dirty she brought me a duster broom and told me to CLEAN IT MYSELF! All of our rooms were like this.
We have a large family and we travel to this area often. They could have had a large group staying there annually, but not with the poor service, uncleanliness, disorganization, and rude staff. - Stay Somewhere Else.
- Also Known As:
- Surfcaster Motel And Pizza Hotel Melbourne Beach
- Surfcaster Hotel Melbourne Beach
- Surfcaster Hotel And Pizza