Upon my late night arrival, the front desk was closed so there was a phone to call the answering service. After 3 minutes of non stop ringing someone answered the phone when I explained I needed to check in she got disconnected and I had to call AGIAN! At that
point a different woman answered the phone I explained the situation all over again & she told me to hold while she contacted someone. I timed that until she picked up again it was 8 Mins, she said she couldn't reach anyone so had to call manager & Manager was working on reaching someone to come to the desk to help me. The operator said the doors are locked for security purposes. I told her that all of the doors were unlocked & people were coming & going as they pleased. When the woman came to help us she was quick to help a different man that had walked in while I was holding the phone. So I still had to wait. After we went went away & off to our room we opened the door and a strange man said "hello". We walked into someone else's room at 2am! That's not what we expected! At this point an hour had passed and we waiting in the lobby on the couch while others were taken care of. We finally got to our room at 230! It was not clean, hairs in the sink. The bed is a full size. There is not a do not disturb sign. Was told late checkout is only until 1130am. I don't recommend this hotel. Stay some place safe enough where the front desk is there all night.
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- Also Known As:
- Extended Stay Deluxe Melbourne-Airport Hotel Melbourne
- Extended Stay Melbourne
- Melbourne Extended Stay