The attitude and mishaps of this experience ensures we wont returen to this chain again. It was the central (US and Manilla) reservation centers and customer service center that made this experience horrible, and was topped off by the actual hotel inconsideration to the circumstances. Reserved in the wrong name, a name we did not even give them to use or authorize. I asked about my rewards point card that i use to utilize over a year ago. It was in a former married name. The reservationist made the assumption that the reservation would be in that name despite us telling her it would be in my friends name. Never received the reservation email. Got to the front desk and they could not find us in the system. Called the reservation center and customer service number, and they could not find us either. When we realized, she might have used the wrong name. Sure enough... We made our reservation contingent on early check in and late check out, which was noted in the reservation and told to us that we would get because they called the hotel first. This was not true and we had to wait 4 hours, with a dog and in 96 degree weather in the car, before we could check in. Had we known ahead, we would have adjusted our schedule. Complete failure to show hospitality and rectify their mess up.
- Official Description (provided by the hotel):
- The DoubleTree Suites by Hilton Melbourne Beach Oceanfront boasts a resort-style setting overlooking white sand of the Atlantic Ocean. Our Melbourne Beach hotel is conveniently located near Cocoa Beach and Space Coast attractions, with nearby family attractions such as Disney World and other Orlando theme parks for day trips. Our all-suite Melbourne, FL hotel is only 10 minutes from Melbourne International Airport (MLB), or an hour east of Orlando International (MCO). The DoubleTree Suites by Hilton Melbourne Beach Oceanfront features direct oceanfront suites, perfect for business or leisure visitors alike. Guests can enjoy magnificent views from private balconies, and a range of must-have amenities including luxurious beds and bath amenities, and access to our 24-Hour Fitness Center and Business Center. Whether you are traveling on business, planning a family vacation, or having a romantic weekend getaway, our friendly, professional staff looks forward to welcoming you to Florida's Space Coast with our special, warm chocolate chip cookie at check-in. We hope you choose the DoubleTree Suites by Hilton Melbourne Beach Oceanfront hotel! ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Guest Suites Melbourne Beach Oceanfront Hotel Melbourne
- Doubletree Hotel Melbourne Beach Oceanfront