I thought I booked the family stay package with breakfast and internet. I am not sure if I did something wrong, or something went wrong in the system. Either way, I feel it was not that relevant when I brought it up to the staff. I was under the assumption breakfast was included with this package. The front desk clerk said it was not on my reservation. I said I booked it with the family stay. She said I did not. She asked to see the reservation. I went to my room to retrieve and it did not mention family stay package. Be that as it may, I said that is what I thought / attempted to book. After a few tense minutes she begrudgingly gave me tickets for that day. I had a two day reservation, and the impression she gave, was your lucky your getting this, do not expect any thing for tomorrow. So I did not, check out unsatisfied and went to breakfast somewhere else. I usually stay at other hotel chains, but from time to time stay at Hilton. I will say now, instead of having a good deal, and good experience over the weekend, I felt cheated and thought I was being treated like a criminal, trying to procure the deal that I thought I purchased.
- Official Description (provided by the hotel):
- Welcome to the award-winning Hilton Melbourne Rialto Place hotel, located minutes from the white sands of Florida’s Space Coast and only a mile from Orlando-Melbourne International Airport. Our hotel offers 237 spacious accommodations and 14,000 sq/ft. event space for any type of gatherings. Enjoy our heated outdoor pool and whirlpool, modern fitness center, basketball and tennis courts, complimentary WiFi, 24-hour business center, shuttle service and other great amenities. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Melbourne Rialto Place Hotel Melbourne
- Hilton Hotel Melbourne
- Melbourne Hilton