This hotel is located for easy access to shopping, beach, and downtown area. It is visually pleasing and has a nice atmosphere. The price is very reasonable. I stay here when visiting family and it makes for a pleasant easy going vacation.More
This hotel is located for easy access to shopping, beach, and downtown area. It is visually pleasing and has a nice atmosphere. The price is very reasonable. I stay here when visiting family and it makes for a pleasant easy going vacation.MoreShow less
Thank you for reviewing our hotel on TripAdvisor! When you return to the area, we hope you'll allow us to host your next stay. It has been a pleasure to be of service, and I appreciated hearing how much you enjoyed the hotel.
The hotel and guest room were attractively decorated, reasonably spacious and clean. For a small fee I was able to get a microwave and small refrigerator in the room. My only recommendation is to spray deodorizer in the elevators, which were a bit musty. Thank you Hilton Melbourne Rialto Place for a pleasant stay.
Thank you for your review of the hotel and the kind observations you made regarding our rooms. Your recommendation about the elevators has been forwarded to our housekeeping department, and they will make sure we stay diligent about the air quality in that area of the property. I know that you will find this issue much improved upon your next visit to our hotel! Thanks again..!
Rooms are nice and confortable; however the carpet needs to be cleaned or replaced.
The location is great! Very closedo the historic downton.
Front desk personal are vey nice.
VIP Lounge; is bad very, too small and food selection very poor.
Thank you for taking the time to review the hotel..! I appreciate the compliments and the helpful observations. While we are fortunate that the majority of the hotel is still in excellent condition, there are a few places where the property might be showing her age. We are in the process of planning a complete renovation of the property to take place later this year that will address the size and location of our executive lounge as well as the age of some of the carpet to which you may have been referring. I sincerely hope you will return and experience the updated Hilton Melbourne Rialto Place when it's done!
I've spent less money on better rooms that have included more ammenities than this specific Hilton. Checking in the first day, they had placed me in the wrong room trying to charge me an extra $20 for it and told me I wasn't able to move for 3 days. The hotel staff is nice and will help you out with any problems, but you're seen more as just a customer in line rather than a person. Not very important. Rooms were fixed everyday but never felt clean at all. Internet access was alays down at the most inconvenient times. Very frustrating. This hotel was DEFINITELY not worth the price tag at all.
It's unfortunate that you continue to feel as though the hotel has not addressed this matter thoroughly enough with you personally. As I'm sure you recall, the $20 upcharge you experienced was due to the fact that you booked an executive-level room at the time of your reservation and the rate was very clear. When you addressed this with the front desk upon arrival, you were relocated to a standard room and provided the rate you desired. If you require further clarification of the incident in question, I do hope you will contact me directly. I appreciate your having taken the time to complete a review of the hotel and wish you the very best of luck in all things.
I stayed at this hotel while visiting friends in the area and must say it is a very nice place. From the lobby to the rooms to even the business center area, this hotel was very pleasant to stay at.
I would definitely recommend this hotel to anyone staying in the Melbourne/Palm Bay area.
Thank you so much for your kind words and for letting us know how much you enjoyed your stay! It was a privilege being your home away from home while you were here. Please come see us again the next time you need a hotel in Melbourne. We remain at your service!
For a quick read: The pros are that rooms that are not smoked in are clean and the hotel's convenience to local businesses. Free parking.
The cons are that I feel this is a smoking hotel that delivers the minimum required services for Diamond and gold level customers. This includes a poor quality lounge and unappetizing "continental" breakfast and lounge offerings. Only corner rooms have windows that open.
I'd stay here again if I couldn't get into another hotel, but I'd come with lowered expectations next time.
As I was writing this review, my room started to fill with fresh hot cigarette smoke coming from the bathroom. I had to immediately grab my stuff from the bathroom, shut the door and move my stuff out into the hall. I had a new room in about 15 minutes, but it was a half hour before the promised security officer showed up. I was told the manager was on her way up, but she never showed. I was forced to move to another room at 10:30 at night. It took about 5 minutes for the entire room to smell like a packed hot smoky bar. I was told if people are smoking on their balcony with the door open this can happen, but I was in the middle of the hotel and the balconies are at the ends. Looks like they condone smoking on the balconies and they are well aware of the smoke issue from this. For this incident it was actually some moron smoking in their bathroom. I had smelled cigar earlier in the evening on the eight floor, but having smoke pouring into the room was insane. Don't believe their "non smoking hotel" marketing. Even if your room is "nonsmoking" because you are not smoking in it, it can fill with fresh smoke in an instant. If the hotel is full and they only have downgraded rooms or no rooms to switch you to, you are out of luck. Hopefully you will get at least an apology?
I have read all the previous reviews for this hotel and much of what I have to say reiterates complaints already documented. Some of the problems are a result of systematic changes at Hilton allowing hotels to decrease their services especially to their Diamond members. However the management at this hotel has taken advantage of this to the point where they have devalued the benefits to where paying more than a standard room is a poor value. While their benefits are not the worst, they choose not to be better.
There are several things that can make your stay here a frustrating nightmare. For those expecting something nice with your gold or diamond status for breakfast, you will be sadly disappointed and insulted. They have a tiny room on the eighth floor with two four top tables and two couches. There is a tiny buffet table with two tiny 12 inch chafing dishes. Every morning they served the same crappy frozen omelets they serve at the Hampton Inn in one chafing dish and the other was oatmeal. There is a bowl of hard boiled eggs and some unripe disgusting melons. Another reviewer said something like, come on this is Florida and they serve bad fruit. There is some mass produced breads, a few basic bad frozen pastries and a small area with standard store bought juice and coffee. For the road warrior, if you had wanted this you would have stayed at the Holiday Inn Express or Hampton. The welcome letter says, "breakfast vouchers will be provided for use when the Executive level lounge is not open." It makes you wish for a lounge closure. I did not see what they offered on the weekend when the lounge is closed, but I have a sneaky suspicion they limit you to "continental" items.
This same executive lounge room is open in the evening with a "bartender" in the corner serving drinks to a room occasionally filled with regulars and the same buffet now with tired frozen appetizers filling the two chafing dishes, veggies with dip and popcorn. Executives get soggy pigs in a blanket and frozen fried cheese sticks on some nights and frozen meatballs on other. Drinks are free and the bartender has a tip bowl out. They always had a nice selection of beer and liquor. Sometimes it feels like a tiny lonely room crowded with big drinkers. Sometimes the company in the room was very enjoyable and the lady running the lounge was often a pleasure. Again, certainly nothing special and in my opinion not worth the price of an executive level room.
Executive level guests or Gold or Diamond guests receive a ticket for a free appetizer and drink from the bar on the weekends or when the executive lounge is not open. I saw two different frustrated people at the bar, not including me. Beers included in the executive lounge upstairs are off limits to you at the bar, you get bad wine and the cheapest American beer with your ticket. The bartender was just bad and did her best to ensure I felt like a cheap slug with my coupons expecting to get the same beer that was served upstairs. Maybe she gets tired of telling people they only get the cheap beers. So instead I order a wine. She then smokers coughs into the same hand she grabbed my wine glass with. She put my red wine in the tiny standard bar glass used for bad white wine and she grabbed it around the bowl, not the stem. Disgusting! Most others at the bar had white wine poured into the large bowl stemmed glasses. Maybe the bartender just got the glasses confused? The wine was bad and old having been recorked on the bar for who knows how long. It was starting to get a vinegar taste. It was not drinkable. For the appetizer, you don't order off the regular menu. Oh no, they have a special executive menu that they pull out listing 4 small bad IMO appetizers. Chicken strips, a shrimp dish with specifically four pieces of shrimp and two other things. I got the conch fritters and they were bad and inedible. Too spicy for me but the outside was overcooked and the inside of the balls was raw and soupy. You will see alot of eye rolling and disgusted frustrating looks from the "executives" that choose to try the bar on the weekends.
The gym is a highlight for this hotel as far as the cleanliness and newest equipment. A few treadmills, two stairmasters and a few other machines. Dumbbell smorgasbord and a couple of pulley weight machines in a large bright open room. The machines have TVs on them, but with only two of 60 channels working, a kids channel and Bloomberg. I called the front desk after two days of dealing without the TVs and the maintenance guy showed up reeking of smoke. He disappeared and nothing ever happened. No TV for the entire week on any of the machines. Personally I would not pay extra to work out in this room.
The rooms are on the small side and the ones I stayed in were clean. Both were smoke free when I first got them, but one is now disgustingly contaminated. It is nice they market that they are now totally nonsmoking, except for the rooms that the smokers choose to smoke in anyway. Get a handicap room and I was told it is sure to be smoked in. They do almost nothing preemptively to stop smoking and their mantra that they charge smokers after the fact is not believable and does not appear to present a working deterrent.
My executive level rooms had good size refrigerators, 4.4 cu ft Tatung model made for hotels with a top freezer component, and a Tatung microwave. I'm not sure all rooms have this. The bathrooms were so small you will almost hit your knees if sitting on the toilet and opening the door, but not the smallest as the Doubletree in Cocoa Beach is smaller. There is no working exhaust in the bathrooms which guarantees a completely fogged mirror unless you leave the door completely open. It also means delivery of fresh smoke to all along the dead exhaust line. There are robes on the executive levels, two terry cloth ones in my room. There is a Phillips 37 inch flat screen TV with about 78 channels, three of which are HBO in my first room. My second room said those channels were not available. When I asked about these missing channels they suggested I move to another new room at 11 PM, and I chose to do without those channels rather than continuing to play musical rooms. The rooms have a coffee bar with the Cuisinart badged 2 cup coffee maker which appeared to have been adequately cleaned in both rooms. There is a large bucket for ice and ice and vending are near the elevators. AC in my rooms was good with a wall thermostat and individual unit. I did not notice a motion sensor on the thermostat and the room stayed comfortable over night. Windows don't open, so you are stuck with the stale air unless you get an end room with a balcony.
Soaps are now this new brand, so Neutragena is no longer. In one room my maids threw out soap and shampoo I used once. They only replaced certain items. In my first room they figured there was only one person in the room and accordingly limited the number of towels they provided. A double-bed room gets three large towels, and if one person occupies the room they are only getting two. The manager swore this was not an issue in another review, but it is. Shower curtain was brand spanking new in one room and very clean in the other and the 6 head Speakman was what soaks you in the tub shower combo. One room had a rubber shower mat and the other did not. Both rooms had old poor quality lighted magnified vanity mirrors. Both rooms had hair driers and irons. Both rooms had safes. There were alarm clocks in both rooms, both with the wrong times set on them. There is a pool across the parking lot which is addressed in other reviews. I did not use the pool.
Executive level provided two bottles of glacier clear water a day, not just at check in. My first night, turn down service showed up after 8 PM. Turn down showed up two of my six nights only, and after I already retired for the night. One lady offered me chocolates, the other I had to beg for them. I did not realize they had turn down as my first week's stay there I did not receive this service.
Internet was free, but annoying as it cuts off everyday at about the same time, when you are in the middle of something. You may lose this work. Same for all Hilton Hotels and it is a very annoying feature.
Hotel is 5 minutes from the airport. There is a Publix supermarket about 1/4 mile away. Not much else around the hotel. Plenty of free parking, but spaces close to the hotel fill fast especially when there is an event so there is a very short walk which is terrible in the rain.
They have some of the most reasonable prices for their menu and in room dining in the area. After experiencing the food given to the executives, I couldn't bring myself to try the food at the restaurants.
My opinion is this is an adequate stay for under $100 if you don't expect anything from especially the front desk staff or management. In my opinion it is manageable for the Diamond/Gold member, but certainly on the low end of the curve for their respect and treatment of them. The rest of the hotel is filled with mostly good hard working quality staff working hard to make up for the mistakes of the front desk and management. For convenience to the surrounding area this may be a good place. For me I'd rather be somewhere else if paying much more as I wouldn't trust them going the extra mile for any amount, or even being able to give a simple heart felt apology. Would I feel different had they chosen to handle problems differently? All I can say is I'm glad to know they can't handle a small problem. I couldn't imagine how I would feel if I had a group meeting here or an event and there was a big problem. Smoking is a big problem and they can't handle this.
As far as the managers comments on just about every review, it does not help. All the paid for solicited reviews on your hotel make it hard (but not impossible) for travelers to weed through and get a real feel for your hotel. This is a review site for honest reviews not to be co opted by the manager of the hotel bent on making relentless excuses, attempting to negate real problems that were not addressed during guest stays, and marketing his hotel. These reviews are not written for the hotel, although it is nice if the hotel actually acts on this information. These reviews are to help other travelers make informed decisions about where they stay. Any informed traveler can read through all the paid for reviews from selected guests and see a pattern of problems or a pattern of good things for each hotel. My problems were none that have not been addressed in these reviews previously. Hotel management had the opportunity to address or apologize for problems with my stay while I was there and even afterwards, but you chose not to. There is no excuse for not knowing about these issues when your staff was well aware of the problems.
As I'm sure you already know, we are a 100% non-smoking hotel. If anyone is caught smoking in their room or on our balconies, they are charged a hefty cleaning fee and asked to leave the property if they continue to violate our policy. If we were made aware during the incident, I assure you it was addressed. If we were made aware after they checked-out, I can assure you they paid a fine. Regardless, I do apologize that the behavior of a guest impacted your stay and perception of our hotel. As much as we try to regulate and insure a non-smoking environment, we are going to experience the occasional individual who feels the rules do not apply to them and can only address these matters as they happen.
I appreciate the detail in which you have graded our hotel and the time you obviously took to write your review. It troubles me that you found so many things at fault with our hotel, especially the areas of product and service for which we are typically graded so highly both on this site and Hilton's guest survey system (where we are the highest-rated Hilton product anywhere in the county and consistently in the top 15% of the Hilton brand worldwide). It is my sincere hope you will return to experience the hotel again and take away a better perception of our property some time in the future. Once again, thank you for taking the time to review the hotel.