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“Customer Service Plus”

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Hilton Melbourne Beach Oceanfront
Ranked #2 of 21 Hotels in Melbourne
Certificate of Excellence
GreenLeadersBronze level
toronto
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Customer Service Plus”
5 of 5 bubbles Reviewed August 29, 2013

Stayed here for 5 days early August. This was the third time we have visited this hotel this year. We enjoy the hotel and the area very much. There are other choices of hotels in this area but the Hilton is far superior than the others. All the employee's here top notch but three stand out, Kathy on the front desk, Sambino and Richie the concierges and shuttle van drivers. They are only to happy to drop you off anywhere in the area. Here is a quick story about great customer service we received at this hotel, my wife went up to get a couple of beach towels but they had run out and we where told to come back in about 30 mins. Before we could go back there was the concierge Richie down on the beach looking for us with to fresh towels, that was above and beyond customer service.Thanks so much, cant wait to return again this coming winter.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank copochevelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AugustusAllen, Manager at Hilton Melbourne Beach Oceanfront, responded to this review, September 5, 2013
Dear Copochevelle,

Thank you so much for taking the time to share such a great experience with us. We truly have an amazing team of people here at the Hilton. With team members like Kathy, Sabino and Richie we are able to constantly go above and beyond for our guest. We will be sure to share your review with all the team and look forward to having you again as our guest.

Safe travels,
Augustus Allen II
Director of Rooms
Hilton Melbourne Oceanfront
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ft Lauderdale, United States
1 review
4 of 5 bubbles Reviewed August 29, 2013

This is a very clean nice hotel to stay out the ocean view is really amazing at sunrise. My only complaint being is the doors don't block much sound if your trying to sleep in. I really enjoy the area and the amenities of the hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AugustusAllen, Manager at Hilton Melbourne Beach Oceanfront, responded to this review, September 5, 2013
Dear Carl,

Thank you for your kind words concerning our hotel. We will look into your concerns with doors immediately and address them with our engineering team. We are glad you enjoyed the area and hotel and look forward to having you as our guest again in the future.

Safe travels,
Augustus Allen II
Director of Rooms
Hilton Melbourne Oceanfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 28, 2013

This is the fourth time i have stayed at this Hilton. the staff are friendly and the lobby and dining area is nice. I enjoyed the breakfast buffet and complimentary coffee each morning. The pool and fitness area are clean and great to use. The rooms all have great views. Tried to book it again for the upcoming weekend for our family and it was full...:)

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Marc R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this review, August 29, 2013
Dear Marc R,

Thank you for your review of our property and your loyalty in choosing to stay with us when your travels bring you to Melbourne. I'm sorry that we were unable to accommodate your request to stay with us during the holiday weekend. I hope that you will be able to join us again soon for a weekend getaway. We look forward to your next visit!

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Bay, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 26, 2013

We wanted to go over to the beach for a one night getaway for our anniversary. The room was spacious and had a diagonal view of the ocean and beach from the balcony. The pool was heated and just the right temperature. The pool bar had snacks and soft rock music playing (not loudly, just right). There was access to the beach and we enjoyed seeing the ghost crabs popping into their holes. The bathroom was very big and had a walk-in shower. There was a fridge to put our fruit and drinks. The hotel was very quiet and the staff friendly. The one night was roughly $140 including the taxes which is relatively inexpensive for an ocean view balcony room.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this review, August 27, 2013
Dear Diane M,

Thank you so much for your review. I'm so glad that you and your husband enjoyed your getaway to celebrate your anniversary. We look forward to seeing you again the next time you need a beach break.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 19, 2013

Pros: Awesome view, standard clean room, coffee and water in lobby, great breakfast buffet (pricey though), friendly staff, plenty of parking, uncrowded beach
Cons: Ice machine on our floor not working, pool is small and not enough lounge chairs, only 2 towels in the bathroom (I was too lazy to request more), internet service very spotty (did not work more often than it worked), no safe in the room

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Katy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this review, August 21, 2013
Dear Katy S,

Thank you for reviewing our property. Thank you for your kind words about our staff. I'm glad that you enjoyed your stay and our wonderful beach and restaurant. I'm sorry that there weren't enough towels in your room and that the ice machine was out of order. I have spoken to our Director of Engineering who has assured me that the ice machine has been repaired and is working properly. I hope that the next time your travels bring you to Melbourne that you will consider staying with us.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm Beach Gardens, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 19, 2013

We were greeted by a friendly front desk clerk that made us feel welcomed. The hotel is located on the beach with great rooms and friendly hotel staff. Live entertainment at the pool side made the afternoon by the pool/beach such a great time. The room was clean and updated with great ocean view.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this review, August 21, 2013
Dear Nick G,

Thank you for your review and your kind words about our staff. I'm so glad that you enjoyed your stay along with our weekend entertainment at our pool. We look forward to seeing you soon the next time you travel to Melbourne.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 16, 2013

After reading some of the reviews, I was a little hesitant at first. I am glad we choose to stay here. The rooms were clean and the service was great. The pool was clean. The beach hardly had anyone on it. It was like you had your own private beach. The view from our room was spectacular. The restaurant in the hotel was very good and reasonably priced. The only complaint I had was I thought we had a refrigerator in the room, but was told the other tower had rooms with them and they were all booked. I would stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JaniceD03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MargaretMaryKehoe, Guest Relations Manager at Hilton Melbourne Beach Oceanfront, responded to this review, August 19, 2013
Dear Janice D03,

Thank you for reviewing our property. I'm so glad that you and your family enjoyed your stay with us on the beach. We look forward to your return the next time you need a beach break.

Sincerely,

Margaret Mary Kehoe
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Melbourne Beach Oceanfront

Property: Hilton Melbourne Beach Oceanfront
Address: 3003 N Highway A1a, Melbourne, FL 32903-2133
Phone Number:
Location: United States > Florida > Brevard County > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Melbourne
#1 On the Beach Hotel in Melbourne
#2 Green Hotel in Melbourne
#5 Romantic Hotel in Melbourne
#8 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Melbourne Beach Oceanfront 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Hilton Melbourne Beach Oceanfront hotel in Melbourne, Florida is located on the beautiful beaches of Florida's Space Coast. All 200 of our rooms offer complimentary high-speed wireless Internet, personal refrigerator, in-room safe and stunning views of the Atlantic coast. Located in the beachside city of Indialantic, Florida, our green, eco-friendly Hilton Melbourne Beach boasts a classic Florida ambiance. From the moment you walk into the lobby of our Melbourne, Florida hotel, you will encounter our beautiful atrium with its floor-to-ceiling glass panels showcasing a panoramic view of the Atlantic Ocean. Each of our luxuriously appointed guest rooms is just steps from the ocean! Wake to a stunning sunrise and watch the rolling waves of the Atlantic Ocean. All of our guest rooms feature FREE high-speed wireless Internet access, a spacious work desk, Hilton alarm clock radio, coffeemaker, iron, ironing board, hair dryer and much more. ... more   less 
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Also Known As:
Hilton Melbourne Beach Oceanfront Hotel Melbourne
Hilton Hotel Melbourne
Melbourne Hilton

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