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“Good food but poor management”
Review of Pollo Tropical

Pollo Tropical
Ranked #102 of 451 Restaurants in Melbourne
Cuisines: Caribbean
Restaurant details
Reviewed July 13, 2013

This is a convenient location if you are driving north or south on !-95. We had never been to this restaurant chain before. They have a very broad variety which can make it a little challenging you first time, but we placed our order and then moved on to the beverage center. There were five people waiting in line before us all because there was no ice in the ice dispenser. The time 12:03. Certainly it should not be a surprise that lots of ice was needed at noon. We waited for an employee to get ice from the back and they were in no hurry. On the way out of the back the employee stopped to talk to another employee about what they were going to do after work. They could have cared less about the guests waiting.

Another oddity was that when we entered the restaurant the hostess told us to get in line to order our food and she would place our assigned number on a table. She didn't ask where we wanted to sit and I guess we were just suppose to hunt around and find the place where she decided we should sit after placing our order and filling our beverage cups.

Thee food came pretty quickly and it was delicious. The chicken was excellent with nice flavor, a combination of citrus and jerk seasoning. The side dishes, black beans and rice, were also good. So food and service are not a problem but management, scheduling, and training needs to be improved. I would give it another try if I lived in the area.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Russ106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 53 of 53 reviews

Reviewed July 8, 2013

This is a nice change the Viera food options. But each time I go, I just wish I went to Chipotle instead. They do offer huge salads. If you are on a diet, there are many options here.

1  Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

This a new location of the Miami based chain. The restaurant is new and big and clean and busy. When there is much of a crowd, it is also noisy. The service is pretty good and there is a no tipping policy. You enter and go to an ordering station after you have been given a table tent number. The side dishes are good, as is the flan for dessert. Our order consisted of all chicken (pollo) dishes including their chicken wrap, chicken sandwich, and 2-1/4 chicken dinners. Sides of Caribbean yellow rice, white rice and black beans, Caesar salad, and macaroni and cheese were also ordered. All sides were good, but the Caesar salad was a poor choice. A Caesar in name only. Unfortunately, the chicken (ordered white meat) in all 4 entrees was very, very dry (in fact on the hard side) and tasteless. This is not a good thing as chicken is their menu star.
As a new restaurant, the minor service issues and rather long wait to order will get better. There is not a shortage of employees. The employees are very friendly and helpful, but lack the experience with this particular type of restaurant process.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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