Everyone was very nice. The tour inside the cavern took about 45 mins, there were several stairs but nothing an average person (im 48 and hubby is 51 and trust me we are not terribly athletic at all) couldn't handle. The ranger was very in depth about the history and "creation" of the cavern, allowed time for us to take pics. It wasn't too cold either. There were some areas were you had to bend down low to walk thru but maybe 2 yards at best. Some parts were a little slippery so wear a good pair of sneakers. You cannot touch the walls with your hands (ranger told us federal offense- you can damage the walls with the oils of our skin) but you really didnt need to. And Im klutzy and did ok. My kids loved it since they have never been to one, they took out their iphones and did panoramic shots.
We discovered this place on our way to Pensacola. Arrive at 9am as they allow only 21 people on each tour. We got there at 930am and went on the 10am tour. Look at their website I think Mondays and Tuesdays(?) there are no tours. There is no wheelchair access, or any other disability access that I could see. There was a lady on our tour (@30's) who had a cane and wore flipflops and she did fine.
The whole thing, took about 1.5 hrs including gift shop time....:)
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